Reviews of Atlas Van Lines

Great experience.

Review · 20 Nov 2018 · MoveAdvisor

I can only speak to one recent residential move, from Southern Illinois to Minnesota. Shelter Moving and Storage, from Evansville, Ind., did a great job from start to finish. They did what they promised, when they promised it. They reduced the price when the load was lighter than expected. The driver, Eric, was diligent and caring. You’re doing well in his hands.

Please do Not Use This Company! Predatory!

Review · 25 Aug 2020 · MoveAdvisor

PLEASE DO NOT USE ATLAS!! PLEASE!! Atlas is very nice and polite during the "sales" process. DO NOT BE FOOLED!! My rep, Daniel, kindly set up my appointment and encouraged me to video chat in order to get an "accurate" number for my total cubic feet. Even after I addressed concerns over him possibly under estimating, he said, "thats why we do this on video, I very good at what I do". What a bold face deception! Once the movers started packing, it was very clear that the "accurate" number is way off! We had to reserve another moving truck to finish packing our household goods. They also repeat many times during your initial meetings that they will beat or match any reputable moving company's estimate, THAT IS A FLAT LIE! They will never do that, and the reason they wont do that is because they charged 2x what another moving company would charge, with hope that their cubic foot estimate goes over so they can charge you more. Not only did I get this feeling on moving day, I also spoke to the movers who all agreed that Atlas practices this on every move. They said its Atlas way of making more money from the customer.

Federal Employee Long Distance Move.

Review · 26 Jul 2020 · MoveAdvisor

We have recently moved from Ohio to New Mexico. Atlas was our moving company, and our move has turned out to be a total disaster. Federal employees are required to use whatever company holds the national contract—in our case that company was Atlas. As we have continued to unpack, we continue to discover box after box after box of broken items. We have furniture damaged or broken. We found power tools packed on top of rafts (we have children and love boating with them)… as you can imagine, saws and drills packed in a box that is using rafts and other floating devices as the “wrapping” for those power tools means that all the rafts are now ruined. We have pictures of boxes containing items from our children’s rooms documenting that expensive music boxes and collectibles were literally dumped into the boxes containing Lincoln Logs and other toys. Things were not individually wrapped—they were dumped into a box. A fair portion of the art our children created over the years—pottery and other special, irreplaceable keepsakes—busted and broken. The crating service damaged literally every item they crated. Speaking of crating, I requested that a beautiful Stanley Furniture Company mirrored-console-table be crated. I showed the Atlas representative during our move consultation why this piece needed to be crated. The day of packing, the movers decided the item did not need to be crated. It’s an expensive piece of furniture. Of course, Atlas broke it. To reconcile: Atlas wants to send a woodworker here to glue the piece back together. We have an entertainment center that the movers not only damaged in moving or storage (who knows at what stage they started breaking everything), but that their local representative on the unpacking end--screwed back together incorrectly. So…

Lost and damaged items.

Review · 10 Jan 2020 · MoveAdvisor

I would have moved ourselves if I knew how horrible this company is. So many damaged items and lost items. Several thousand dollars of missed items unaccounted for. It is an absolute joke that this is what they do. We have moved ourselves several times without damaging our stuff. Stay clear of this company !

Destroyed almost everything and misplaced valuables.

Review · 6 Jan 2020 · MoveAdvisor

Dinning table: Now wobbles. Chairs: 2 of 4 broken. Vacuum: cracked. Fridge: Not working. Mattress: rolled up coils, so now it doesn't work. Sectional couch: Lost 1 of 6 pieces, the remaining 5 pieces ALL have broken legs Boxes: Most are broken some are missing Dresser: Missing!\ Valuable wall paintings from many countries: Missing. The worst part, I knew the weight of my goods; as a broker they hired another moving company who REFUSED to weigh my goods in front of me and inflated the weight to double. I was extorted to pay more. When they delivered, the truck was only 1/4 way full. I called local police who said that Atlas was an out of state company, so nothing could be done. Quote went from about $3,000 to $9,000 for a two bedroom 900 sq ft apartment! Atlas will happily sign on your contract and pretend that they care; once they have your money, they don't care. Quote from their customer service manager: "You signed a bill of lading with the shipper and now you have to deal with it" The problem is, I never hired the shipper, Atlas did! Buyer beware.

Threw away our $4,000 mattress and broke our $400 vacuum.

Review · 10 Dec 2019 · MoveAdvisor

If I could give Atlas a ZERO I would. I never write negative reviews but this was a HORRIBLE experience. The movers we used through Atlas threw away our $4,000 mattress and broke our $400 vacuum. I filed a claim weeks ago and have not heard anything back. We are now likely going to have to go to court to resolve this. DO NOT USE ATLAS.

Stolen Items.

Review · 27 Jul 2019 · MoveAdvisor

We had a Honda 3000 generator in our garage on the day of the packing. Upon deliver, or a few days after once we started unpacking we noticed our generator was not in the garage. Have filed claims and they are denying the claim because my son signed the paperwork for delivery. Atlas Van Lines and Prager Movers are responsible for the theft of our generator with a value of $3000.

Atlas Van Lines - The worst mover I ever did business.

Review · 17 Jun 2019 · MoveAdvisor

Please hold off using this mover. I and family with 2 little kids are having extreme inconvenience due to significant delay for a move from US to Canada. Besides, they are not giving any updates on delays., drivers changing schedules. Not getting the required support from customer care .Since the beginning dates were changed multiple times and we are having extreme discomfort and financial loss due to this. We were initially told the delivery will be soon ad truck driver needs a place to deliver, so we signed a lease in Canada starting June 1st so that we have an apartment when the driver reaches Canada. But we are waiting for the past 17 days. We are paying rent for an apartment with no furniture, cookware and other stuff needed for daily life. We are paying 2500 dollars a month as a rental. We have lost half of it as we passed 17 days as the apartment is not livable. Tony.

Bad moving experience.

Review · 15 Jan 2019 · MoveAdvisor

In October/November 2017 our experience with Atlas Van Lines was very disappointing. A year-plus of mail, email, and telephone interactions was frustrating and yielded negligible results. Atlas had a strong attitude of “we got your money, now we don’t care”. Atlas Van Lines: Failed to provide specified number of workers for packing and loading. The representative who quoted moving our household detailed the work and number of workers needed. However, fewer than the number of workers anticipated was on the job. Result was pack and load went well into the evenings on two days and we missed our going-away events. We even had to pay for food to be delivered so the workers to eat and the time job did not take even longer! Failed to provide properly functioning equipment resulting in personal property damage. The moving van provided was defective..interior lighting in the van did not work. Final loading occurred late in the evening. The last items were loaded haphazardly and not secured since there was no lighting. Lack of proper packing and loading resulted in destroyed and damaged items. Failed to provide specified number of workers for unloading. Atlas quoted there would be four workers to help the driver unload. However, only two workers were there. The result was unloading took two very long days..well into the evenings. Again, we paid for food delivery so workers would not take time off to find food. Failed to deliver in the contract time frame. Delivery was not completed until the day after the contracted delivery date. This resulted in our needing to reschedule several appointments. Failed to provide trained workers resulting in damaged goods and property. Of the two workers provided for unloading, for one it was their first day on the job and he had no knowledge or…

Move from Southern California to Texas.

Review · 14 Sep 2018 · MoveAdvisor

I moved with Atlas Van Lines a few months ago. My driver was with Slater Transfer and Storage. He was excellent himself definitely 5 star. My only problem was the crew he brought to my home in California. Rude, looked like they were up all night. They smelled of alcohol and were drinking inside the trailer. I have see a few other reviews about what I am assuming is the same crew. Andrew, Gabriel and Joe. I would recommend the driver and his Texas crew but definitely will let everyone know that if you are moving out of California make sure you don’t get this crew. Not to mention they could not finish the job in one day. Loaded out of a storage unit. So when I went back after they left there were several empty 12 pack of beer left in my storage unit.