Reviews of Atlantic Van Lines

Where do I begin.

Review · 30 Oct 2020 · MoveAdvisor

Worst moving experience EVER! Atlantic picked up our belongings on September 5, 2020. The movers who showed up were very nice and friendly but that’s about the only positive I can say about this entire ordeal. The movers walked through the house and proceeded to tag and load the items they were taking with them. They were in and out within an hour, which seemed fast but initially I thought nothing of it. Not long after they were gone my wife noticed not one but two boxes that the movers had tagged but forgot to take with them. Was my quote adjusted to reflect this, of course it wasn’t, I must be foolishly for thinking it would be. After a month and 2 weeks our items, well most of them, finally arrive in Nova Scotia. The movers who did the delivery were not only rude but were extremely unprofessional. Letting boxes fall to the ground, handling boxes clearly marked fragile like they contained nothing but pillows etc. Apparently this is the kind of service one gets for close to $3,000. Now the fun part. We start unpacking and notice that some dishes and glasses were broken, we expected some of that so no big deal there. What we didn’t expect was for some of our larger items like my wife’s bike to be damaged beyond repair. Brand new lawnmower damaged beyond repair. $600 set of golf clubs missing. Boxes that were picked up are nowhere to be found. After speaking with our account rep, we were sent a claims form and instructed to fill it out and send it back with supporting photos within 10 days (still in the process of doing this). I called in to escalate the matter and spoke with a “manager” and let’s just say she “seemed” nice. Complete lack of compassion towards the issue. Voice just oozed with sarcasm and bitterness because I’m justifiably upset regarding the amount of…

Move from Ontario toNew Brunswick.

Review · 7 Oct 2020 · MoveAdvisor

DO NOT IGNORE THE REVIEWS!! If I could give a negative rating I would. I too saw some of the negative things posted by this company but ignored them. Lesson to self DON'T IGNORE THE REVIEWS!! My move cost in excess of $18,000.00. There was thousands of dollars in damages to our property and the offered $50. after a $325. deductible. They treated our belongings like they were taking out the trash. All furniture items they wrapped were damaged. Antiques were damaged. They broke the leg off my solid wood king sized bed. Boxes we had packed and labelled as glass and fragile were crushed from having heavier items piled on top. When they brought our items to our home they were to arrive in the morning on a Sunday. They arrived after 4:30 with only 2 people to unload a 52 ft trailer of belongings. They even asked us if we knew anyone that could help unload "we pay cash". Contract stated room to room delivery and our entire home was dumped in our garage and living room. They did carry our bed upstairs but that was broken so no help to us anyway. The driver stated if we wanted them to place it in proper rooms we would have to pay more? Did you note the move was over $18,000.? They didn't finish the unloading until after 11pm. I could write a book on the way we were treated, the way Anita spoke to me once the had our items and could hold our lives in limbo was beyond anything I have ever experienced. I was in a truck making a 15 hour drive with livestock and other animals and she wanted to unload our stuff at the home we purchased without us being there. The house hadn't even closed yet and Anita threatened that she would lock our belongings in Moncton until we came up with a cashiers cheque to pay the $18,000 by the time we get to the house. Uhm Covid and I'm driving, I'm…

Worst Movers I Have Ever Met.

Review · 2 Oct 2020 · MoveAdvisor

This was the worst moving experience I have ever had. If I could put 0 stars I would. Long distance move from Toronto to Vancouver. Unprofessional movers on both ends with no regard for wrapping fragile belongings. We had to intervene to have things re-done and items that we did not insist on were heavily damaged en route including a new custom-made wooden bed frame (leg broken completely off). No disclosure of damage and over $1000 in cost to us after the move for repairs. Had asked about additional insurance coverage and was not offered the option of submitting costing of our belonging to purchase extra insurance. Terrible customer service throughout. 8 - 10 weeks later they under-estimated the weight of damaged items to argue that they didn't owe us any compensation but would give us a $30 customer appreciation refund.

Stolen Bike.

Review · 23 Sep 2020 · MoveAdvisor

I hired Atlantic Van Lines for my move from Toronto to Vancouver. They did the pick-up and drop-off on time, and everything arrived okay except for my bike and I think that one of the people who picked it up stole it. When they dropped off my things in Vancouver, instead of my 3-month old Specialized (brand of bike) road bike, they delivered an old, flat tired, probably hasn’t been ridden in years, cruiser. I was obviously upset and called right away. They said to check the sticker that was on the bike to see if it matched the rest of the stickers on my things, which it did. Then they sent me a claim form to fill out. I of course filled out the form and sent it promptly, but the “process” that they have is for me to wait 8-10 weeks without any details on what they are doing to find my bike. I am currently still within those 8-10 weeks. There have been no attempts to pick up the bike that was delivered “by mistake”, which gives me very little hope in the process that they have to recover my bike. What I think happened is that during the pick-up or transit of my things, someone saw that there was a nice, new, brand-name bike that they could sell for a good profit, so they took it, replaced it with a bike they found on the side of the road or in a dumpster, and put the matching sticker on that bike so that there wouldn’t be any red flags during the transit of the bike. You see, they ask for an inventory of what is being shipped before they come to pick it up and of course, I included my bike among every other item, so instead of flat out just stealing the bike, they knew they would have to replace it with another. My constant calls have gotten me nowhere. The only person who can apparently help with a claim at Atlantic Van Lines will not speak over the phone and when I…

Total scam artists - DO NOT USE THIS COMPANY.

Review · 12 Sep 2020 · MoveAdvisor

Be aware that this company will low-ball the initial estimate and continuously increase the cost once you submit subsequent inventory lists. They do not base their estimates on actual weight but on over-inflated industry averages. Customer has to pay the over-estimated “minimum” and if the weight (according to a scale) exceeds that, there is a surcharge per pound. An original estimate of $590 turned into $1,405. There is no allowance for actual weights below the minimum.

Be careful with deposit.

Review · 11 Sep 2020 · MoveAdvisor

I called them to ask if they can help moving on short notice as another company didn't show up and I had to move out the same day. They said yes and I paid a deposit over phone as requested. Then they called after a few hours to schedule it for the day after. I explained again that I requested the service for the same day and paid the deposit on that condition. However, they refused to refund. Perhsps that's why the deposit is writtten to be non-refundable when you receive the email receipt.

Move from Kitchener to Toronto.

Review · 12 Aug 2020 · MoveAdvisor

I cannot even begin to explain this incredibly traumatizing experience. One star is one too many for this company.RI have moved many times and never experienced anything like this. Rude and unprofessional. I had no furniture for two days after said delivery date. Over charged by a third of original quote even though I had less things than originally quoted. All China and glasses smashed. On top of this no covid protocol in place at all Don't use this company. They are scam artists and have no regard for your belongings. I am still traumatized from the experience. This is honestly only the tip of the ice burg. Personal in office beyond rude.

Smart thieves made a company.

Review · 9 Aug 2020 · MoveAdvisor

Never had bad experience in my life like with this company. I got high blood pressure and went to clinic. they will rip you off do you research and check even BBB reviews they are even the in news about cheating people. I am going to contact all people who has been cheated and will file a case against them. anyone want to know how he/she will be cheated go to BBB reviews our contact me and I will forward all emails. BADDDD experiences. you will get a nice quote (hook) then will get your non refundable deposit. then will double the price. when I disagreed with them about the weight they gave I insisted to get my scales weight never sent it and they hold my items until I paid double the first quote they gave me.

Worst service ever!

Review · 15 Jun 2020 · MoveAdvisor

Feb 3 – original quote for 1000lbs came to a total of $1010 March 27- asked for an updated quote at 3000lbs to be on the safe side. Came to a total of 1885 lbs. in email response she wrote that the wuote includes all fuel, labor, mieage, room to room service, blanket wrapping March 30 - Will the rates change if they are not able to get a truck and trailer in? As I said before it is rural. The driveway is not that long but they will not be wanting to carry stuff up it and I am not sure there will be room for a 53' truck and trailer. In this case our truck is unable to get within 100 feet to the main entrance then a long carry fee would be applicable or we may have to arrange for shuttle service. Would you be able to send us a photo of your driveway or provide the pick-up address? Provided photo of driveway along with delivery address as asked for. It will either be a 24’ or 28’ truck used for the pick-up, therefore I do not anticipate any issues with this. In the case a long carry fee is applicable this is dependent on the size of your shipment and the distance from the truck to your home. (Did not inform me long haul carry fee is a minimum of $250 - even if shipment is not that large plus cost of shuttle truck Sent $400 deposit along with information required to book. April 13 – Was sent a spreadsheet to fill out – weight came back very high so I asked if I could do it once I had a more accurate inventory of items. She said it would not be an issue. She judged my weight at 4340lbs with an updated price of $2581.80 April 14 – Sent a list of possible additional charges - nothing out of the ordinary May 8 – I sent updated inventory list. She replied saying that she estimated my move to be 2000 lbs with another new quote of $1365. May 9 - We will be able to provide you…

They do not care about you or your stuff.

Review · 8 Jun 2020 · MoveAdvisor

The guys who loaded our stuff were running late so they rushed to throw our stuff in the truck. They were not careful with any of our things, or our house. They were ramming their dolly into doorways in their rush. Of course our stuff was delivered on the last day of their estimate, in the middle of a storm. The drivers were so eager to get home before the storm worsened, so they started unloading before we were there and could look at the items. Even though each item was already numbered, THEY WROTE ON EACH ITEM WITH PERMANENT MARKER with a big 2, I suppose to make it easy to tell between shipments. Of course the company called those stained and said they weren't covered by the insurance. So they permanently damaged our bins and furniture, etc. and refused to compensate us in any way. Several of our things were broken and missing. I can understand accidents happen, but to purposefully mark our furniture and not care at all just boils my blood. I don't know how people can sleep when they do business this way.