Reviews of Clutter Moving and Storage

Great, Inexpensive Movers and Storage With Good Online Access.

Review · 31 Oct 2020 · MoveAdvisor

I hired Clutter to move me out of Philadelphia, store my belongings for a couple of months, and then move me to New York. When moving out, they showed up on time. The movers were very careful and professional, wore masks, and practiced safe hygiene. They worked efficiently, but were very careful throughout the service and supplemented my packing where appropriate. They also carefully documented my possessions (which I think is Clutter policy). After the pickup, it was very easy to keep track of costs and my possessions on the website. The interface of the site is also pretty good. When moving to New York, I expected booking the return to be a little tricky, but there ended up being a lot of availability around when I moved. Despite moving to a different city, the process for booking was easy and seamless. On the delivery day, the movers (different people this time) again showed up on time (actually at 7:00 am) and were fast and professional. I would highly recommend overall, especially given the low prices.

Clutter Rocks!

Review · 2 Jan 2020 · MoveAdvisor

Clutter is an awesome company! The prices are great considering everything they do for you and the often outrageous prices for storage other companies charge.Everyone's been friendly, polite and above all always professional. Thanks,Clutter. I highly recommend your services.

Do not trust this company.

Review · 24 Sep 2020 · MoveAdvisor

I’d like to share my personal experience as well. It wasn’t a great one. When I contacted clutter I was very clear, I had my business equipment in a public storage and I needed to save some money. Our public storage was a 10x10 and half of the stuff that was in there was sold before we moved it with clutter. When they took the stuff into their storage it ended up being more expensive and ended up being 10x9. Which didn’t make any sense. When we initially called we shared our plan to sell the rest of our business items, so the response was that there would be no problem. We would be able to call and get an item as long as we would advice them 48 hours ahead of time. And also we were told that we would be able to pick up the stuff but it was never specified that it had to be through a third party company. So when the time came that we were selling several of the items, we just decided to move the rest stuff to a smaller public storage. On September 14th we made the first attempt to make an appointment to move the stuff because one of the items was to be shipped by September 22nd, so I needed the stuff by the end of the week. I thought that calling a week ahead was enough time since we’re meant to give a 48 hour notice. But that wasn’t the case, when I called they gave me October 5th as their first available date to move all the stuff. Since that wasn’t a good date for me, I asked for a supervisor. The supervisor gave me a new earlier date, September 27th. And I was okay with all the stuff to be delivered by the then, but I was still in need for one my items earlier than that. So we came to an agreement that they would bring me that specific item by the end of the week, with an 80 dollar fee. When they showed up with the item to the public storage, the item was being…

They've Lost It.

Review · 2 Sep 2020 · MoveAdvisor

I have been with this company about 6 months after they started. Back then they were great. Accommodating, you could get your stuff within a few days of the request. The drivers were prompt. The deliveries were included in the storage fee. Now, it takes 2 weeks to a month to be able to get your stuff or schedule a pick up. Then, sometimes they don't show up and tell you they have to move to the next day regardless of whether or not you have planned a move. Your schedule is irrelevant to theirs. I tried to move into a new place at the end of August. I was denied and won't actually be able to move until mid-September because of their scheduling. To top it off, they just charged me for an entire month, something I wouldn't have had to pay if they would have been available. I am confident I won't be able to get that money back as I am now unable to find a phone number on their website when I was able to find one just a couple of weeks ago. Long story short, they hold your property hostage until they feel like delivering it to you. Not a company worth wasting your money and time on.

Do not ever use this company!

Review · 27 Aug 2020 · MoveAdvisor

DO NOT EVER USE THIS COMPANY!! I was originally drawn to clutter because of the convenience and pricing - do not be fooled. Below is a summary of the problems we encountered. - It took their movers 9.5 hours to move out of our tiny NYC apartment in which 85% of the items had been packed ourselves. - I left a few appliances (kitchen aid, toaster etc..)for the movers to pack as I would assume they would be professionals. The mover tossed all of my appliances into the box upsidown, sideways without a single piece of bubble wrap. After mentioning my concern I was met with an eye roll and refusal to pack it properly. I took everything out of the box and re-wrapped it myself. - Be aware that they will upgrade your storage plan probably costing you a few hundred extra a month - They charge you $25 to pick the day you want your items to be returned! - I had spoken to Clutter before my appointment and they assured me that they will prorate if I have my items delivered a few days into the next month. After my awful move I emailed with someone named Sirena who informed me that clutter doesn't prorate! I was furious and asked if they can listen to the recording where I was promised this prorate and was told by Sirena this was not possible. I thankfully had the idea to call and speak to someone else who told me that 2 weeks prior they changed their policy and that rest assured they can go back and listen to the recording where I was promised the prorate. Clearly Clutter (and Sirena) are unethical and liars. - I thought I was done with Clutter once I had scheduled a move in date but no! Clutter refused to deliver items to my building (I was told of this 3 days before I was moving in) citing there could potentially be someone with Covid in the building. This is a 400 unit NYC…

Storage and Move.

Review · 26 Mar 2020 · MoveAdvisor

Do not use Clutter for storage. I didn't think the packing and moving was bad..it was the storage that was HORRIBLE. People opened boxes and so much of my things were taken. I was moving so I stored my things for about a year. I paid on time every month. I lost so many kitchen items and when I approached Clutter about my concerns just got the run around.Boxes were crushed and many were opened. The staff was not professional movers when my things were delivered I don't recommend Clutter. This was the San Jose move.

Stay Clear of Clutter.

Review · 1 Mar 2020 · MoveAdvisor

I have never written a negative review or filed a complaint with any agency regarding a business; however, this experience was beyond anything I could have imagined. When Clutter came to pick up my items almost 2 years ago, they did an excellent job. I was so impressed I referred several people to them. I requested certain items a few times and they delivered them on time and without any problems. In January 2020 I requested that all of my belongings be returned to me. One of the two men that delivered the items went from being very kind and helpful to extremely rude and somewhat abusive within a moments time. I asked them to place the boxes against a wall with the labels showing so I would know what was in each box. Obviously, that was too much to ask as there were boxes everywhere. He was going to leave my Chattam & Wells ($6000 to replace) mattress, box spring and frame against the wall which was wrapped in heavy duty plastic. I asked him to please place them on the frame for me and I thought he was going to lose it, telling me they do not do that. Seriously? I am a disabled senior. When they left, the first thing I wanted to do was make the bed. I was mortified to find dust and filth covering the entire mattress as well as black marks and holes in the box spring, which they packed. The brand-new carpet in the bedroom was tracked with black footprints, several collector items were broken, the armoire was majorly scratched and the crown molding was broken ($2000 to replace). An irreplaceable Antique Glass and Metal Industrial Pendant Light Fixtures 24 x 24, (from, I think, The Brown Derby or somewhere similar no longer in business) which they packed was destroyed. Inside of probably 25% of the sealed boxes was disgusting dust and filth. The exterior of all the boxes…

Cannot be trusted with your valuables.

Review · 7 Jan 2020 · MoveAdvisor

Clutter cannot be trusted with your valuables. They will lose your stuff, not inform you they lost it, do a half-assed job of "searching" for it, offer a laughable amount for the valuables lost, then leave you in claims limbo where the only communication is snail mail. (And btw they tell you to file a police report if they lose your stuff) What happened to me: (1) Clutter lost my snowboarding bag and gear (huge bag worth over $3k). This cost me significant money and time. 1) It took me years and many snowboard shop visits / web searches to get my full kit, 2) since my gear was lost during the season I'm now forced to pay extra for gear rentals ($100 per day) or pony up time and money to replace all my gear during the most expensive time of the year. (2) Clutter did not notify me when the gear was lost. I found out during snowboarding season when I scheduled a delivery and during the scheduled delivery was told my bag was "lost". (3) Clutter's claims process is opaque and slow, and their warehouse management cannot be trusted. I was told to file a claim through their website. 5 days later, the claims department replied in email that they had "processed" my claim and Clutter was offering $125 for over $3000 worth of lost valuables. Clutter did not explain how the gear was lost by their services, their process for searching for the gear, how they determined it was "lost", or how they determined a $125 reimbursement was anywhere near reasonable. When I called in to customer service, I was told that "Clutter is constantly reviewing items kept in storage, and due to their process no one is allowed to search their warehouses." Additionally, I was told that because Clutter is constantly reviewing items in storage, I may be informed at a later date if my gear is "found". I…

DAMAGE is their name and non reimbursing you is their game.

Review · 12 Dec 2019 · MoveAdvisor

I have used Clutter for years and have told everyone I know about this unique service. However, in the past year I have multiple items broken, lost and damaged due directly from mishandling by their movers. Not only did Clutter say they would not reimburse me (and some of these items were very valuable and sentimental), but they also took a very cold and inflexible attitude, offering no solutions and taking zero responsibility for their employees/contractors. I don't think customers should have to pay for insurance to cover the cost of items being lost by the company or blatantly broken by their movers. Clutter has also up-charged me and changed my rates without notice and not all their movers charge the same. You cannot count on honesty or integrity with this company. I have gone from a huge supporter to actively posting updated reviews on their increasingly terrible customer service and moving staff. I wish I had read some of the reviews on this site earlier as I see "damage" of belongings is a common thread. I am devastated by this last move with Clutter, and it will definitely be my "last" service with them after I call for the rest of my items. Current customers should be extra careful because even if they had great service and no problems for years, this is no longer the case and the company does not care about loyalty or good business practices. I'm attaching photos of the damages and missing items such as broken parts cracked all the way through (but taped up like I might not notice), shattered lamps, damaged leather on vintage furniture, and even worse, lost shelves to a buffet cabinet - which obviously makes it 100% unusable. None of which was covered by the company. And they were very rude about it, which surprises me after all the early years of taking to…

Clutter is the worst company ever.

Review · 5 Dec 2019 · MoveAdvisor

They delivered all my items about 97 items and when I got my delivery all my furniture came back damaged I had 2 broken tables that you can never use, my server was all damaged and chipped and the legs of course were cracked, my dining room table which was purchased 3 months before I had to move was completely destroyed one the attachments to the table were all bent and one leg was cracked I had to order all new parts for this table, my babies crib and dresser were chipped every where and my baby right now is about a year and half, my beds the plastic cover was ripped in a few places and those parts where all black and damaged, my oven came in with broken parts on the inside, they did damage a few walls in my brand new house even my bed frames the legs are missing. overall I had the worst experience moving into my new house gets worse and worse as I open the boxes more things are damaged and there only giving me 2500 dollars for all my danged items which was more that 15,000 dollars worth of items. I provided them every single link of the product to show them the price of everything. FYI the delivery was 12/4/19.