Reviews of Europe Removal & Storage Ltd

3 bed.

Review · 18 Jun 2020 · RemovalReviews

Can't recommend this company enough; they were brilliant. They were so efficient, hard working and very good value for money which made our move much more manageable. Mr Khan and his team who helped us on the day were very polite and helpful aswell. Everything was moved with care, things were boxed and wrapped carefully.

4 bedroom house.

Review · 18 Feb 2020 · RemovalReviews

Excellent service Very punctual, friendly and helpful staff. All my belongings were packed with care and well protected from the damage. Mr iftey and His team even agreed to change the time of my delivery slot at the last minute and were very patient when there was a bit of a wait at the other end.

Fantastic Job.

Review · 27 Dec 2019 · RemovalReviews

Europe Removal & storage Ltd did a fantastic job in dealing with our house move. They provided a full packing service and everything was moved with care and also without damage. All the guys who were involved in our move were friendly and polite. The staff in the office sonia & Abi were also professional and courteous. Would definitely look to use their services again. Highly recommended.

Really good moving company.

Review · 29 Nov 2019 · RemovalReviews

Really hard working, came in the day before and packed everything so well, disassembled our furniture so swiftly, then on the actual day, they got our stuff loaded and off so quickly and efficiently. I've never seen a bunch of men work so hard!! And then they put our wardrobes back together better than they were before. Really recommend them. They did charge us for working after 5pm, but to be honest, wasn't that bothered about paying them as they'd done such a good job.

Home removal.

Review · 20 Sep 2019 · RemovalReviews

Excellent service. Affordable and very efficient. Face to face and phone communication was very professional.

Happy customer.

Review · 14 May 2019 · RemovalReviews

We used this company after being recommended them by friends, I'm glad we listened and chose them. Straight from the start they were professional and friendly. Nothing was too much trouble and all my fragile items were delivered intact. Would absolutely recommend this company to anyone.

Do not use this company for your move.

Review · 7 Jun 2020 · RemovalReviews

I took it on good faith they would move my items without any problems. Several of my items which were display cases were damaged. Also weights from a weight lifting machine were missing and when I questioned them I was given excuses and I should have supervised their staff. Why should I look over someones shoulder when you pay for the service and are told everything will be placed into the trucks. Proficiency is our quality; Service is our motto; Customer is our priority! That last sentence is their company statement. None of those things appled to my move. Because it took me one day longer over the 7 day period to catalogue the damage, I was quoted their 7 day policy and told I would not be able to claim for damages. Also it has taken usalmost 2 months to finally organise my possessions and I found the weights to be missing. I asked them about this and have still not received an honest answer as to what happened to my weights. The old house was cleared of all remaining items with a skip so I can't check if they are at the old house. As a customer I am certainly no priority as they have shirked responsibility through their 7 day policy. DO NOT USE THEM. Alot of your possessions will get damaged. I have had about £3000 pounds worth of damage done and they had the cheek to charge me an extra 3 hours work because the house key was delayed in being released. It was all about the money and a terrible low quality service.

Do not use this company!!

Review · 7 Mar 2020 · RemovalReviews

Please steer clear of this company!! We paid for removal and assembly!! They refused to assemble our items and broke many items!! This company has cost me so much money!! We have had to hire do one to assemble all our belongings and we are still trying to find items that were thrown into our garage instead of going to the correct rooms. They have made our move so so stressful!! Please do not hire!!

Terrible and deceitful services - full of lies!

Review · 23 Dec 2019 · RemovalReviews

Absolutely terrible. Lied straight to my face when they came to do a survey. Atif, the manager, guaranteed BOTH VERBALLY AND BY TEXT dismantling and reassembling services even of gas appliances despite us asking him multiple times to make sure, but on the day the movers refused as they said this wasn't stated on their contract. That was the only reason why we chose to pay them more than another moving company, to save the hassle of finding additional engineers to do it. I tried to chase them up to complain but was blatantly ignored by them. Still no response from Atif. What an irresponsible salesman.

Cowboys. Avoid, Avoid, Avoid!!

Review · 20 Oct 2019 · RemovalReviews

My parents booked this firm for a move from Carshalton in London to Wales on 14/10/2019 They were booked in for a 7am start, but didn't show up until 9.30, blaming a broken warehouse door for the delay. They were not professionally dressed and did not give the impression of a group of people who knew what they were doing, however at this late stage we could not arrange another company so were forced to carry on dealing with them. The truck they used was a 12 year old beaten up Luton 5.5 tonne box van. Broken tail lights, scratched and dented to hell, no tail lift and clearly on its last legs. How they managed to fit all the furniture into the truck was a miracle. It was a very VERY tight Squeeze and was probably over weight, even though my parents had a site survey beforehand so the company know exactly what was being loaded onto the truck. Unsurprisingly, the vehicle broke down on route (I'm guessing it was a combination of the age of the vehicle and the weight of the goods it was carrying). They had to get another van, unload the old one and reload the new one as it was presumably irreparable. They didn't show up at my parents new home until around 23.15. Some of The furniture was soaking wet, scratched or broken. When I challenged the driver about this he said it was not his problem, and that it must have been damaged by the original crew. Thing is, as the driver he is responsible for the condition of the goods in transit, but he wanted to take no responsibility. They finally left around 01.00. The whole experience left me and my elderly parents drained and exhausted. I would never use this firm again, nor would I recommend them to anyone else. Use them at your peril.