Reviews of Expert Relocation Systems

Unsatisfactory and overpriced.

Review · 9 Sep 2013 · MoveAdvisor

Had to do a last minute move on labour day and these guys were available. I had to change the original date of the move due to our new apartment not being ready when we hoped. Thankfully, when I called to modify the date, they were able to move it to Labour day. I told them to aim for 9 AM, as I figured between the packing time and transit time, that I could book the moving elevator and they'd be able to finish the job (as it was booked for the rest of that afternoon). Unfortunately, I was later told that the soonest they could come was 1 (from a long move the day before). I sympathize, but this made things much more stressful and difficult on my end, since I could not guarantee getting a dedicated elevator for our move. I pushed for them to come at least at 12 and decided we'd get everything ready as much as we could for them, by moving all our boxes to the loading dock (in an effort to save time). I had to push for a written confirmation of this move which eventually came. If I recall, the estimate was about 450-500 for two movers and a 18 ft. cube van. Call confirming the move came around 12 on labour day. I suggested they come as soon as they could but they came at 1. I was immediately put off because there was no sense of urgency with the movers, who were being paid by the hour. This was unacceptable and this is the main reason why I cannot recommend this moving company to anyone. If you are getting paid by the hour, one must make the effort, if at least cosmetic, to appear like you respect the customer's time and money. As the majority of our stuff was in boxes, in a loading dock right next to the truck when they arrived, it took an hour and a half to load it up. It was a hot and humid, but overcast that day. After paying a deposit, I was told they'd fuel up and…