Reviews of Federal Relocation Services

Good work guys!

Review · 23 Mar 2020 · MoveAdvisor

Living with my extended family, I had loads of things to move. Some of the moving companies I approached, asked me to sell some of my stuff to make it easy to move. I wouldn’t do that. Luckily, I stumbled into the website of Federal Relocation Services and they said they would take up the moving challenge. I doubted them but it all took two days to move. I wouldn’t believe my eyes. Good work guys!

This Company is a Scam. do Not Use.

Review · 27 Jul 2018 · MoveAdvisor

They low ball the estimate but come on time to pick up your stuff..then upcharge you for EVERYTHING. 1700 mile trip states in contract should take 3-21 business days. These guys took over SIXTY days. AND the boxes were damaged. The insurance is a scam. DO NOT USE.

Bad, bad, bad.

Review · 15 Jun 2018 · MoveAdvisor

**WORST. Service. EVER* ** I booked with this company in February and paid deposit for June move. First they changed my agent. Second they would not respond to phone calls with new agent. Third did not show up on the schedule day made a phone call on the second day of move to let me know that they were broken down and would be three more days. On the third day there was no communication until late and I was informed that they would not be picking up my Adams and we're going to refund my deposit. Here it is middle of June and I'm still waiting on them to refund my deposit. That to me is theft. Do not use this company if you can find someone else.

Not Fit For a Single Star.

Review · 11 May 2018 · MoveAdvisor

THE TOTAL COST OF THE RELOCATION WAS $3800 where they quoted $1800. PLus the cost of the storage which was left. I left the whole story.

Stay Away!

Review · 24 Apr 2018 · MoveAdvisor

This company is a scam! You sign an agreement with a nice lady who explains everything and makes everything sound great. You agree on an "Inventory" and she gives you an attractive price. She assures you that they won't be additional costs and after you pay one third of the fee she goes away. You will never speak with her again. Now you speak with "Operations". From this point on whatever you agreed with person number one doesn't count. At relocation day, a different company show-up and the problems begin. Different things are not included and will be done at extra cost. But the biggest problem is that this second company doesn't care about the inventory, they charge by cubic feet so with their calculation, the price is double what you had agreed to. By now you have already paid 2/3 of the fee and your furniture is in the truck going to its destination. As the truck leaves, you get an email with the new price. If you complain and tell they you will not pay the new fee, they will just tell you that they will put the stuff in storage and charge you a daily storage fee. What a scam! Stay away from them.

Decetiful Cost Estimate and Negligent Customer Service.

Review · 15 Apr 2018 · MoveAdvisor

Quote was constantly changing and still fell 30% short of what my final services cost was. Unacceptable margin for error. Their emergency assistance hotline, intended for day-of-moving services, was not attended on the day of my move and I was left to sign the contract for receipt of goods prior to the movers actually unloading the truck. Hidden/misrepresented fees were common and naturally there was no cooperation in seeking recourse/accommodations after the move was complete. Countless calls and several e-mails went unanswered in my attempt to "open a case" per their own recommendations.Their services are in no way competitive with other shipping companies and you should look elsewhere.

What a Nightmare!

Review · 24 Feb 2018 · MoveAdvisor

We recently used this company and their affiliates to move us from Michigan to New Mexico.. WHAT A NIGHTMARE! Please save yourself some sanity, stress, and massive regret! DO NOT USE THIS COMPANY! Initially, they make you think everything will be handled with the utmost care and professionalism! NOT! This is a con job if ever there was one! Thank God I had the wherewithal to pack most of my crucial art supplies and expensive tools myself! During the planning phase, I specifically asked if the packers/movers were bonded (and not just folks off the street who couldn't be trusted); the Federal Relocation agent assured me their company only dealt with TRAINED PROFESSIONALS! What a crock of horse manure! Between the packers and the movers, they STOLE OUR 55" TELEVISION and other electronic items, broke the legs off our sofa, broke ALL of our book shelves, broke ALL of our lamp shades (because they just threw them in boxes without any wrapping or protection), broke precious glassware (again, because they threw them in boxes along with heavy items without wrapping them), they threw all of our books in boxes (note: not placed them neatly so the covers didn't get damaged).. the list of damage is so long, I get emotional just writing about how bad this experience was for us! Despite all of this damage, they tried to raise their price by over $10K on the day of packing and then tried to hold our items hostage until we gave them even more money for horrendous service, deceitful business practices, and THEFT! Once they got to our new home, the con job escalated! We have 2 garages and 2 separate entrances to our home (one lower; one upper) with ample driveways to both so they would not have to carry anything more than 75 feet or up any stairs.. well, they tried to pretend like they…

Do Not Use This Company.

Review · 23 Jan 2018 · MoveAdvisor

DO NOT USE THIS COMPANY! I just used them for my relocation from Los Angeles to Dallas. Please do not use them. This was my experience. First and foremost they are a Broker company, not a moving company. When you speak to the sales agent, they will try to portray that they are not by letting you know they only have the best movers who are trained for certain amounts of time etc.. untrue. After I discovered that they were a broker company, they told me that they only use 12 moving companies and they have to have great reviews.. also untrue. They give you their best price and sell you on the 'we quote by item not by square feet or weight'. This I found out doesn't matter at the end of the day because they way underquote you and don't communicate anything to the moving company. My movers arrived and immediately told me that they underquoted me and my stuff took up more space then I was sold. So the same items I was quoted for were now taking up to much space. They told me it would be $800 more to fit everything. I definitely didn't allow that and insisted they fit everything that I was quoted for. Jack, my FRS agent was adamant that if my first available date was 12/27/17, it would be there within 2-3 days tops. My belongings where picked up in Los Angeles on 12/20/17 and were not delivered to my Dallas home until 1/20/18. Moving is already stressful enough, you do NOT need to work with people like this. Furthermore, the A+ moving company that they promised me was GARBAGE. They have a whopping 1.5 star on yelp -- MOVE ON MOVING formerly Vegas Valley Movers -- https://www.yelp.com/biz/vegas-valley-movers-las-vegas-4. When my stuff finally arrived, I found that my 50" tv was lost/stolen & my glass table and $350 floor lamp where damaged. The agents promise to be with you…

Don't Use Them!!

Review · 15 Nov 2017 · MoveAdvisor

The person I originally spoke with (Kenny) was very nice, which made the company 150x more inviting the rest of my experience. After spending a lot of time on the phone with them, I finally agreed to have them be our moving company. He asked me to walk around my home and give him an inventory of my "furniture". And that is exactly what I did. I told him how many beds, couches, tables, toy boxes, book shelves, etc. I also gave him an estimate of how many boxes and totes I had. Fast forward to the day of the move. The company that they had contracted out shows up, and I looked at the truck thinking, wow, that's going to be a tight fit. Come to find out, based off of the "furniture" inventory that I gave Kenny, they sent a truck that A. had someone else's belongings on it, and B. did not have enough room for all of our things. See, what Kenny failed to mention was, he wanted inventory of EVERYTHING in my home. This was my first time using a moving company, so when he asked me about specific furniture pieces, I gave him exactly that. He never asked me about pictures on the walls, tv's, any form of wall decor, or any loose or miscellaneous items, which I had A LOT of. Federal Relocation also did not inform me that if any of my items were NOT in a box, the movers would NOT put it on the truck. So now, I was being forced to pay for additional packing material. The movers start loading all of our things on the truck (started at 9am) and by 4pm, they ran out of room. While this is happening, I tried contacting Kenny on many different occasions, to find out what happened. I wanted to ask him what we were going to do when all my things didn't fit. I wanted to ask him why he didn't ask me to be more specific when asking me for my inventory, and how this was going to affect my…

Federal Relocation Services, moving brokers.

Review · 25 Oct 2017 · MoveAdvisor

Kacy, the Federal Relocation Services contact, quoted me $980 less than what I was forced to pay at dropoff. I suppose he considered my blindness when he misconstrued what was 524 sq.ft. of property to be 300 odd square feet of property. The mover who picked up my storage unit property caught the mistake. After a dozen phone calls back-and-forth with Ty at the Miami office center, I was told to pay the second of three payments, the original amount agreed upon. By the following week both kacy and Ty had been fired. I found this out because my emails to kacy remained unanswered. Wanting to make sure I would not be overcharged at dropoff, I was referred to Bianca in customer services who assured me she would iron this out within a day. Not hearing back from her, I called back and my case had been handed off to Brittany. My phone calls have been avoided ever since. The driver of the truck refused to leave my property until I had paid the extra $890, cash. I was told I would get an extra charge of $600 if they had to return. That on top of extra storage fees. Upon examining my property, the boxes that had fragile written all over them had holes poked in them, they were crushed, and many of my deceased mother’s plates were broken. Lampshades were crushed, a metal lamp was bent at right angles, and two other lamps are missing parts. Several pieces of framed artwork arrived with broken glass. After so many promises, phone calls, emails, and pretense of goodwill, I have never heard from them again.