Reviews of Guardian Cargo Logistics

It was extraordinary!

Review · 1 Sep 2013 · MoveAdvisor

This company provided stress-free service and the movers made the move as easy as possible. Greatest move I have ever done in my life. They had a lot of respect for our belongings had good speed and were really efficient with everything. From customer service, to the estimate, to the packing and to the move itself. It was extraordinary!

I have recommended Guardian.

Review · 8 May 2013 · MoveAdvisor

Best Movers Ever! I just completed my second move with Guardian Moving and they are a pleasure to work with. Everyone I interacted with was polite, efficient and great to work with. The cost was really reasonable and nothing was broken or lost, which is always a treat! I have recommended Guardian to anyone I know who is moving and will use them again in the future. They make moving as pleasant as possible.

Overcharged $1500 and Stole our Property.

Review · 27 Nov 2017 · MoveAdvisor

This was the worst moving experience ever! DO NOT USE THIS COMPANY! You will be ripped off in more ways than one!

AVOID!!Do Not Use Them!!

Review · 17 May 2016 · MoveAdvisor

This company scams their customers. I stressed that I wanted a 20 foot container to ship my belongings and on the day of pick up, the driver and his helper came with a 40 or 45 foot truck to load my belongings. While they were loading, driver told me that my cargo exceeds the 20 foot capacity and I had to fork out an extra $3500 or so to ship all my belongings. Left with no choice, I had to agree. In the mean time , all my calls to the rep, Brett to ask why I did not get the 20 foot container as agreed upon, went unanswered. When my belongings arrived, boxes were missing and other crucial parcels such as the bed slates and furniture shelves were missing. Contacted the company and filled out the forms but they never bother to get back. DO NOT LET THEM SCAM YOU!!

Run away, before you lose thousands.

Review · 2 Jan 2015 · MoveAdvisor

Guardian, uship guardian, Hercules, Cardinal All companies listed are the connected. Actual guys loading goods were great. All down hill from there. Outrageous undisclosed storage fees, cannot promise exact delivery date, nickle and dime you with fees. One representative promises one thing, another changes the rules only to cost more money. Will be out atleast $29k by the time I get my stuff. they hold your goods hostage on mainland USA until fees are paid, even though the contract states fees are due prior to delivery. As you dispute their practices the fees keep increasing. Run run run away call some one else!!

Avoid them!!

Review · 20 May 2014 · MoveAdvisor

I set up my move with Guardian 3 months ago and have been in contact with them several times since. They reassured me that all was in order and ready to go. They showed up on the pick up date without the equipment they said they'd have and were not able to do the pick up and now a week before moving they cancelled completely without giving me the time of day. I would not recommend these movers, they are extremely unreliable. USE SOMEONE ELSE!! NO MATTER HOW LOW THEIR "BID" IS!!

DIshonest lied about cost.

Review · 28 Jan 2014 · MoveAdvisor

On September 20th, 2012 I received a quote from Ronnie Greene ([email removed]), of Guardian Moving & Storage. Also know as Guardian Moving, Guarding Shipping, & U Ship Guardian. The quote ($6849.00) was for moving 1000 cubic feet of household goods from Hawaii to Colorado Springs, Colorado. I asked Ronnie if this was enough space for a 4 bedroom house. I informed Ronnie by email on September 27, 2012 that I didn’t think this would be enough space. I also spoke with Chris Brown ([email removed]), Ronnie Greene’s manager, and I asked for an estimate based on the items I was going to ship. Chris Brown asked me to send an inventory of the items I would be shipping. I sent Chris and Ronnie a complete list of the items to be, moved. I asked for a new estimate. On September 30, 2012 I received a new quote for 1500 cubic feet ($10095.00). I asked Chris and Ronnie if this would be enough space for my household goods. Chris promised me that this would be more than enough space. He said he was so sure that he would send me an estimate for 1350 cubic feet ($8,749.00), because this is what he said I would probably need. On October 2, 2012, I informed Ronnie and Chris that I wanted to schedule the pickup on October 16, 2012 with the 1500 cubic feet quote ($10095.00). I told Chris that I wanted to make sure that they brought the larger truck so that I would not run out of space on the day of the move. Chris told me that they would be bring the large truck and also asked to make sure that my street was large enough to accommodate a tractor trailer. I told Chris that it was, and he stated that they would send the large tractor trailer. I was called on the 14th of October by the Guarding telling me that the moving people would be on site between 8-10 am. At 10:30am…

Guardian is a scam!

Review · 14 Dec 2013 · MoveAdvisor

This company is the most UNPROFESSIONAL company I've even dealt with. Once they receive your money you will never hear from your sales rep again (Brett Stone in my case). I was lied to about the cost and was not told about all the undisclosed fees until the movers showed yo and was told it was going to cost me an ADDITIONAL $620 Than originally quoted.. But at this point I was in no position to negotiate as I had to be out of my condo THAT DAY and had a one way ticket to Hawaii the next day. Once I had an address to provide Guardian with.. I was unable to reach ANYONE in the company and left numerous voicemails and emails that all went unreturned to the point I thought they had gone out of business or I was scammed. I spoke with Chris brown when I finally after 2 WEEKS got someone on the line..(supposedly a manager) and he assured me I would be reimbursed at least a couple hundred for the undisclosed fees (a lie). Then I was given a time frame that was changed and pushed out 3 times for BS reasons. When I finally received my items.. An entire box was missing and still is.. I also had items missing our of a box that had been rummaged through. This company STOLE from me and has been nothing but a headache. Do NOT EVER USE GUARDIAN. They will rip you off!!

Very bad customer service.

Review · 19 Sep 2013 · MoveAdvisor

AVOID THIS COMPANY AT ALL COST!! unless you want the biggest head he you had and the most stress for a life time. more than willing to talk with you and follow up UNagree they have a contract, then finding someone to talk with you when there is a problem is IMPOSSIBLE. All I got was the VM which is a GENERAL messaging box and absolutely NO ONE will return a call. It has been four weeks and still trying to get a human to talk with to even find out if my household goods are even shipped.

Vehicle shipped from HI to NV.

Review · 1 Aug 2013 · MoveAdvisor

This company has left a sour taste in my mouth and I will not refer ANYONE to them that needs a vehicle shipped from Hawaii to the mainland. They are worse than a used car salensman. Very unorganized and quick to make a sale that none of them know what goes on with your account after they got their greedy hands on a payment. Example, not providing a valid Matson confirmation code which delays your vehicle from getting processed because now you have to call the company and wait, at the dock! Because all you received was a guardian confirmation number. They are so quick to take a payment that they seem to miss a major detail. And worst of all, they hire idiots who lack customer service skills in the resolution department! They hire sales sales sales that when a problem arises, on their account, they are up [EDIT] creek without a paddle and the person named Brett is the one Leading them. Times may be changing but I don't remember being verbally abused over the phone with the F word is acceptable. YES! Brett did that. Last time I checked, this was a shipping company, not a collection agency so there was no need to swear and belittle and threaten to withhold personal property. Maybe again, if you hired people who has a bit of experience in customer service and not sales, all of this could've been avoided. .