Reviews of Handy Moves

Review from real and happy customers!

Review · 1 Aug 2017 · RemovalReviews

I took the time to leave a 5-star review for my go-to removals company in UK because they totally deserve it! We've just moved 4-bedroom house from Baliston to East London at the end of July. Having used their professional moving services back in October 2015, we had no hesitations on turning to their company once again. As expected, they did not fail to impress us with their professionalism, helpfulness and efficiency as well as reasonable pricing, as we were charged only for the hours they have been helping us, which ended up being 1 hour less than the initial quoted time. I would not say that we usually move house with unusually large amounts of possessions but cooking is in high regard in our family, so I can say for sure that the food related items such as kitchen equipment, crockery and cooking books were quite a bit. Therefore, the choice of Handy Moves as our moving provider was the most logical choice giving that we were certain that all our possessions would be taken due care of. Their professionalism and personal approach as well as detailed explanation of all the steps to be taken throughout the whole moving process won us from the very first time we came across them. On the day before the actual move, Peter - the team leader of our appointed team of movers came by to help us with packing the majority of our possessions, bringing all the necessary materials and moving boxes, so everything could be efficiently prepared for the next day. By doing this forward to the initial planning meant that the whole process of our moving home would be smooth and quick. It also meant that our movers were really handy and extra careful with our possessions from their packing to their transportation and unloading in our new home and so nothing was broken or even slightly…

Highly professional removals provider.

Review · 27 Mar 2017 · RemovalReviews

Handy Moves are AMAZING!! The team of Robert and Lorant was simply flawless and we could not ask for better removals service than what we've received from them. Here is why we are happy to tell everyone about our amazing moving experience with this company that moved us from Kent to Devon, which was the biggest move we have undergone as a family. So you can imagine how stressful everything regarding our move was before getting in touch with Handy Moves. Finding reliable removals provider was from the utmost importance not just for me but for the entire family. The entire move took two days period not just because of the big distance between our pick up and delivery addresses, but also because the work involved was very labour-consuming after all. The first day was dedicated to carefully packing and sorting out all the boxes and furniture items to be transported, while the second day was for the removal itself, transporting and unpacking all of the items at the end. The movers took great care of our possessions. They also packed and arranged everything in the moving van in a very ordinate manner, so all I say is that the guys named Robert and Lorant were a real pleasure to have around! They were so accommodating and helpful that nothing seemed to be much of a trouble for them. On top of all that, I was also content with the great value for money they have provided me with. So if someone asks me if I would recommend Handy Moves to anyone, I would wholeheartedly say YES, I would! My entire family was really impressed with the level of professionalism of this company, so here is why we decided to leave this review on here, so more people can hear about them. Hope we can be useful!

Worst Removal Company EVER!!

Review · 4 Sep 2018 · RemovalReviews

Looks like @Handymoves have been sold to incompetent and terrible customer service individuals called @amazingmoves and @handyservices. . Customer service and manager, Maria Parker has non-existent customer service. We booked a removal service with them. We have been using @handymoves for years when they had the best management team and extremely hardworking and efficient workers. They basically turned up, said they wanted to be paid up-front. We brought out the money, the removal guy made an excuse about making a call to the office, stepped out of the house and never returned. We called the office and Maria Parker said they couldn’t do the job! No apologies, no alternative time slots offered, NOTHING! We even asked if they could help with some of the load. She declined abruptly. So please DO NOT BOOK THEM! Unless YOU INTEND TO MOVE YOUR LOAD yourself. Worst customer service in history… Don’t deserve to be in business and treat people like this. Their website address: www.amazingmoves.co.uk Phone numbers: 02039700488, 0208 7433 609 The good reviews above were before the company’s management was changed. Apparently @amazingservices and @handyservices bought this phone numbers etc 2 months ago… Apparently changed hands about 2 months ago… There are better, efficient and more customer service- oriented companies out there.

Do not use. Better off throwing your stuff away.

Review · 4 Sep 2018 · RemovalReviews

If there was an option give 0 stars I would. They caused significant damage to both property and items. They charged for extra time they didn't use. Their complaints system is non- existent. As per other users comments, the movers do not speak any English. They definitely did not understand what 'fragile' or 'take care' meant. UNDER NO CIRCUMSTANCES USE THIS COMPANY.

Beware of section 9.

Review · 14 May 2018 · RemovalReviews

BEWARE OF SECTION 9 IN THE CONTRACT - states company will not take responsibility for all negligence by delivery men caused to the property. The delivery men dragged a sofa across my floor and caused me thousands in damage and Jennifer the manager looks for all avenues to avoid admitting negligence incuding falsifying statements on delivery drivers behalf ..you are better off going with a company with a more expensive quote and save yourself the stress of dealing with a company who have s lack of respect for their customers and a high labour turnover rate using multiple contractors who take longer on jobs to make you pay through the nose ..AVOID AVOID AVOID.

Do not use this company.

Review · 13 Feb 2018 · RemovalReviews

The company were booked to move my elderly parents furniture two weeks ago. I confirmed the time and booking with them the day before. On the day they were due at 09.00, they didn't turn up and no phone call to say they were delayed. I called them, they said they couldn't contact the driver and didn't know where he was. They said they will try to get someone else. They didn't phone back. I called again after 30 minutes, they said they could not say whether they could attend and asked us to wait. We couldn't do that as my parents had to move that day. I had to find another company to move them. Luckily I did. Do not use this company, there are a number of reviews with similar stories.

Jokers do not use.

Review · 26 Jul 2017 · RemovalReviews

Basically handymoves are a con. Quote you low hours, get the job and then take much longer as you have signed contract. Quoted me 6 hours and promised that was the max and took 11.5 hours. When I complained, they said that's normal and they cannot predict. How about telling me beforehand.? How can they still be in business? Do not be fooled!!

Beware of fake reviews on this and other rating sites!

Review · 22 Jul 2017 · RemovalReviews

Please review the 1star reviews on this and other sites (e.g. Google maps). This company floods review sites with fake 4/5 star reviews. Please have a look at the clearly fake profiles created only to review this company. Google maps investigating fake reviews scam by this company!

Unprofessional - do Not Use.

Review · 19 Jul 2017 · RemovalReviews

If you are moving anything valuable or fragile DO NOT USE THIS COMPANY. Hired Handy Moves to move two large and expensive pieces of furniture. On making the booking I was told the removal men would be experienced and professional. In actual fact the two men that showed up did not seem to have a clue how to move large items smashing them into the walls and ceiling repeatedly, damaging the items and the walls of the property. On arrival refused to move one piece saying it was impossible even it had been moved into the property with ease. Made dents in the front of a £7000 wooden cabinet so it is ruined. They had no equipment - they had to use my trolley because they did not bring theirs. They did not have protective gloves for lifting so used my tea towels and did not return them. They did not use protective blankets or secure anything in the back of the van so smaller metal items went into the van unmarked but came out of the van after a five minute journey covered in deep large scratch marks. It was reported to the company but I was simply told abruptly to contact the manager via email. I have but there has been no response. I have looked at the contract which they do not provide until after you have contracted them to do the job. It states they are only liable for £40 of the damage to a £7000 cabinet unless you contact them before entering into the contract to declare the value of goods. None of this information was provided before I entered into the contract and they did not offer any advice or options regarding insurance when I made my initial enquiry or contacted them to make the booking. I will be reporting them to trading standards and would urge others to do the same if they have a bad experience so something can be done to prevent this company operating.

Disgusting Service!!

Review · 4 Mar 2017 · RemovalReviews

Booked for a moved today! 2 guys came - couldn't speak english..drove away without speaking to me! called the company and was told the drivers told them that my house was dirty and refused to touch anything! let me down last minute had to book another company. had taken my card details..if any money comes out my account I wil take this further..if I could give it zero stars I would DO NOT USE THIS COMPANY.