Reviews of Hercules Moving Systems

Moving from Hawaii.

Review · 24 Sep 2018 · MoveAdvisor

Overall service was not bad. Staff were helpful in getting stuffs wrapped and boxed. Delivery was smooth. Thumb up: The processes of pickup and drop-off went smoothly. No broken items; electronics were intact despite not having bubble wraps or Styrofoams. I am not sure how you did it but items were kept well although some cardboard boxes were deformed when delivered. Communication-- The Customer Service would respond to my questions and gave updates whenever possible. Thumb down: Administration. before pickup (first call): no in-house inspection was done so the actual cost went MORE than estimate. on the pickup day: somehow they tasked the same team of movers over few residences consecutively, I.e., assigning the same team (3 movers) for two hours at one house, the same guys move to next for two hours. They ended up unable to finish it on time, thus delaying those after that house. I was scheduled between 1300-1500 time slot; they didn't arrive until 1748 and then more movers showed up, ending up having NINE movers showing up at my house, completing packing and fees by 2000. Scheduling delivery: The office NEVER contacted me to schedule delivery day. They did all scheduling without talking to me. First time, just the deliveryman calling me telling me when he would be coming (the day right after he called me). I had to call back the office for rescheduling and ended up costing me extra for local storage. Second time, I was only asked if I'd be available between dates 13th to 23rd; they did the same again, only difference this time, the office would call (but at the last hour of their work week) to tell me the date/time of delivery. However, the time was moved on the last minute (from morning to afternoon, notified on the day BEFORE delivery). Feedback: you don't know…

Destructive Moving and Storage Systems.

Review · 19 Apr 2019 · MoveAdvisor

Hercules Moving Systems, Inc. 2507 Medford Street Los Angeles CA 90033 Complaint Description: EXTREME DAMAGE AND MISSING PERSONAL PROPERTY, IMPROPER PACKING & NEGLIGENT TO STORE AND KEEPING THE PROPERTIES SAFE AND DELIVER IN A GOOD CONDITION. WE WERE SEARCHING FOR A MOVING COMPANY THE ACCOMMODATE US TO PACK, STORE AND DELIVER OUR PERSONAL BELONGINGS SINCE WE WERE MOVING FROM IRVINE CA. TO NORTH CAROLINA, THE NAME OF HERCULES MOVING AND STORAGE SYSTEM WORLDWIDE SOUNDED GOOD TO GET APPRAISAL, I CALLED THE HERCULES AND TALKE TO SOMEONE CALLED "ADAM" WE DISCUSSED OUR MOVING SITUATIONS AND ADAM WAS HELPFUL TO GIVE US A PRELIMARY INFO. AND APPOINTMENT TO COME AND SEE THE ACTUAL FURNITURE AND OTHER PROPERTIES THAT HAD TO BE PACKED AND MOVED TO THE HERCULES STORAGE FACILITY IN LOS ANGELES, CA. THE ORIGINAL ESTIMATE WAS $4000.00 FOR PROFESSIONAL PACKING AND DELIVERY TO DESTINATION AND $100.00 PER MONTH FOR STORAGE, ASKING $1450.00 IN ADVANCE AND $2550.00 ON DELIVERY. WE AGREED AND CONTRACT WAS SIGNED. FEW DAYS LATER PACKING TEAM SHOWED WITHOUT ANY NOTICE OR CALLS. THE FIRST THING I HEARED FROM THE TEAM LEADER " FELIPE TZEP " THAT THE ESTIMATE WAS TO LOW AND HE NEEDED $500.00 IN CASH FOR ADJUSTMENT, I WAS IN A PECULIAR SITUATION AND I COULD NOT WAITE, I TALK TO FELIPE AND ASK HIM IF ACCEPT A CHECK, HE SAID YES BUT HE WANTED IN HIS NAME PRIOR PACKING. I WROTE A CHCK TO HIS NAME AND THEY STARTED PACKING, COUPLE OF HOURS LATER THEY WERE SHORT OF PACKING MATERIALS AND WANTED TO COME BACK NEXT DAY, AT THE TIME HAD SOME OF THE PROPERTIES IN THE TRUCK AND COULD NOT BE UNLOADED, I HAD NO CHOICE TO LET THEM GO WITH THE PACKED ITEMS IN THE TRUCK. NEXT DAY CAME BACK MIDDAY AND AFTER 2 HOURS PACKING THEY WERE GOING FOR LUNCH, I TOLD FELIPE I ORDER SOME PIZZA TRY TO FINISH PACKING, I WAS…

Bunch of thieves!!

Review · 20 Nov 2017 · MoveAdvisor

Do not do business! I had my things in storage and while I got behind, once I paid everything off and had it delivered we found items were missing. Our TV was replaced with large picture frames, one including a drawing with names on it. The tub labeled electronics was missing an Xbox and controllers. Yet because we checked off items as they were taken off the truck, (we were told to check off that the boxes were there and not damaged, never given the time to go through anything while the truck driver was still there) this company refuses to compensate for items their employees stole from us. L.

Stolen skateboard decks.

Review · 23 Jan 2015 · MoveAdvisor

I got a 5'x10'x 10'h. To make sure everything would fit in the space The moving company put if all in the truck in Oside. I had paid 60% down. $1610.00. I only had them pack three boxes The rest was already boxed. My fiancé and I and my neighbor were there. They boxed My SONY TV in one box, my green elephant table in another box and a big basket in in another tall box so we could wrap the skateboard decks and put them in the tall box. I had saved out clean rugs to wrap my skate board Decks. We wrapped the boards And put them and we put them in the basket in the box. One of the packers commented on the decks. I didn't think for a minute they would steal stuff. It was box number 47. Misc wardrobe box on my receipt. I guess I should have had them tag each one.

Stole Everything I Owned! Then Threatened me And Double Charged Me!!

Review · 22 Nov 2014 · MoveAdvisor

HERCULES MOVING SYSTEMS STOLE EVERYTHING I OWNED AND THEN HAD THE AUDACITY TO DOUBLE CHARGE MY CREDIT CARD. There is a reason their prices are so much cheaper than any other moving company - they are not a real company, they are crooks and thugs who steal your things! I had everything I owned picked up on the 11th (I don't want to say the month because I am scared they will come after me again) for a cross country move from LA to Chicago. It was picked up with the condition that it would be delivered to me on the 4th of the next month. I should have known immediately that they were dishonest and criminals when I got a call hours after my things were picked up. I was informed of an additional charge for the movers going up the stairs (even though my apt. building had a freight elevator). I didn't want to argue at that time because they had everything I owned and I hoped to get it back. Then, close to the delivery date, I called to confirm the time/date because I needed to tell my new apt. building. I began getting calls from telling me that they didn't have my things and didn't know where they were. Eventually they located them and said they had not left the downtown warehouse and were still in Los Angeles! They had been taken from my apt. in LA and placed in storage by these "movers"! I asked where my things actually were because I would go get them from this "storage facility" and was told they were then on a truck. Right. After hours of calls with different people and most of them refusing to give their names, I got a call from the man who said that he had my things. However, he demanded $1,000 CASH IF I WANTED MY THINGS, OTHERWISE HE WOULD DUMP THEM SOMEWHERE OUTSIDE THE CITY. I said I'd pay the additional $1,000 and 3 Mexicans showed up in a tiny U-Haul with maybe…

Hercules Long distance Move - AWFUL!

Review · 23 Sep 2014 · MoveAdvisor

Worst moving experience ever. Mover did not explain timeframe for delivery; only upon pickup was it clearly explained that move could take up to 3 weeks for delivery, at which time it was too late to make a change. Nonetheless, the actual delivery occurred 6 weeks after pickup. Delivery was incomplete as a large furniture item was missing. It was soon located at the origin, however this item took an additional 8 weeks for delivery. While the mover did not acknowledge, I believe the delay was because they were waiting for a complementary load to deliver the missing item (rather than expediting delivery due to their mistake). In addition to the unacceptable delays, throughout the process I called frequently to get status updates. At least half the time I could not get through. When someone answered I got the standard "dispatch is working on it" which seemed to be code for "we are waiting for another load and have no regard for delivery in the committed timeframe". Other times the customer service staff was rude and unprofessional. If a customer has a full truckload, I am sure that Hercules will deliver in a reasonable timeframe. If not, then you better hope another load that exactly fills up a truck with your load is going to the same place. Otherwise you will wait, possibly a long time.

Very bad service.

Review · 3 Sep 2014 · MoveAdvisor

We moved whole 2BHK apartment from CA to WA with reasonable fixed price. Frick me out most: 500$ - 700$ redelivery charges since they delivered early and we were not ready with our new apartment yet. We cleared this on phone before moving forward with them and they promised us that they will store our items free for 1 month before making delivery or if it reaches early. But lack of honesty. Rude - Extremely polite before you finalize your move with them. After they load your stuff into their moving truck, they will no more be polite to you. Lack of responsiblity and no follow up procedure on lost items after delivery, so consider urself lucky if you have all your boxes. We lost dining table worth $600 and they asked us to fill some form. No follow up, it has been 6 months and now I am fedup of calling them again and again asking for same claim process update. PLEASE learn to value your customers. .

Nightmare.

Review · 5 Aug 2014 · MoveAdvisor

The entire service was very poor from the beginning until we received our items.1) We got overcharged the quote was different, the movers measure the whole move and according with Gustavo (mover) calculation I have to pay 350 more of my estimate or give to them 200 tip. I was thinking of saving money so I tip them in check that I can show proof of that.Pick up date Saturday June 28.2) I did not hear form the company for about 2 weeks. I was calling to the company almost every day and no answer zero customer service. people very uneducated. An email was sent on July 11 indicating the delivering date from 07/20/14 to 07/25/143) Friday july 18 I received I call from IONI he told me about delivering date. I told him that the max day for delv would be 24 because nobody will be at home, or that I can wait for next delivery time in 1 month. 4) Ioni called tuesday 22 promising that the guys will at our apartment early in the morning next day. Movers showed up at noon, My husband who is a Dr could not wait so he went to work and came back to open the door (noon) he told them he will be back by 5pm to check every thing. Well these people decided to literally dump our belongs and not assemble the furniture like the dinning table, bed, tread miller, even some item were left with pad, trash every where, mattress still in boxes. And I am not counting that I have not open all the boxes. Our bed useless, dining table useless missing parts, missing boxes, item left with pads.This company is a scam and it should be penalize for the poor quality service.

Worst experience.

Review · 3 Jun 2014 · MoveAdvisor

Hercules moving system has a great customer service that will call you and follow up with you almost every day to earn your business, but their customer service during the move and afterward is horrible. The driver claimed that he had to do a long distance carry to carry my furniture to my apartment and charged me $500 on the spot or else he wouldn't take my furniture. He claimed that the distance was 200 ft at first, then 250 ft, then 350 ft, then 425 ft. I google mapped and also used a distance app on my phone and the distance is only 150 ft of which 75 ft was supposed to be free. I felt ripped off by this company and getting my money back is not easy at all and customer service is not good at all, they kept the delivery portion of the receipt and claimed that the driver is en-route. All lame excuses. My furniture also came with a lot of dents, scratches, and chips. Not a very happy customer.

Worse Moving Company.

Review · 9 Apr 2014 · MoveAdvisor

Please any o e out there think twice before using this company, don't use it at all because this moving company is not proffessional, their Customer Service, Crew and Drivers have no education, have no Honesty, Communication, or Consideration for you or your family, they will steal from your boxes your personal iteam and information. Besides all this they will damege what ever they're moving, this company should be out of business or service to the public.. They're nothing but a buch of peaople stealing from customers!!