Reviews of Konami Moving and Storage

Worst Moving Experience Ever!!

Review · 8 Oct 2020 · MoveAdvisor

Let me start out my saying my husband and I have moved 5 times (interstate or international) in the past 13 years. We expect for there to be some minor hiccups and even some damage but our experience with Konami was like none we've ever experienced. This company was a disaster from the beginning when they sent 2 guys to inventory, pack and load our 2700 sf house. The truck they brought wasn't big enough so we had to leave some stuff behind. They didn't leave until 11 pm and literally drove off with our mattresses and other stuff tied onto the back of the truck. There's NO way our stuff was stored in a climate controlled facility. Several pairs of my husbands good shoes were ruined because the glue melted off. We also had damage to some hand-painted lampshades as a result of heat. Getting our stuff delivered was a huge ordeal. They lied to us several times saying the truck was in route only to find out several days later that the truck hadn't even left Vegas. The delivery date was moved around at least 4 times that I can remember. When they did arrive to deliver, 2 guys showed up with a semi. That's it. NO RAMP. NO LIFT. They argued with my husband about being able to lift a few 1000 pound items out of the truck (tool boxes). They weren't there 15 minutes and one of the movers asked my husband "do you wan't to just fight and get it over with right now?" They had to hire a tow truck to come help unload the heavy items. We have several pieces of very expensive, high end furniture that they DESTROYED. They had to work really hard to do so much damage. We had 2 dressers that the backs were smashed in. They whacked a leg off of a chair. Major damages that honestly, I'm not even going to get into because it's too upsetting. Anyway, DON'T USE THIS COMPANY!! I've been trying to…

Zero if I Could - never showed up.

Review · 4 Oct 2020 · MoveAdvisor

This company has a cool $1075 deposit of mine. They didn't show up three times. By the time they were supposedly going to show up on the fourth day, my apartment contents were in the parking lot, I had been evicted.. At 5:00pm still no communication. I had to rent a Uhaul in the middle of the covid lock down. I was told I broke the contract by not waiting for the driver. The driver was down in Blueberry UT, there is no such place. The way I see it they broke the contract 4 times. When I could get them on the phone they were so rude like I was bothering them. suggestion: Do Not Call KONAMI.

Lied and No Follow Through.

Review · 21 Sep 2020 · MoveAdvisor

Initially spoke with Jessica regarding pick up. Asked for delivery by August 30/September 1st. She checked with manager and said that our pickup date should give an estimated delivery date of that time. This is the only reason we went with a moving company instead of doing the rent a truck/move on our own in the first place. She heavy advised me against another moving company due to bad reviews. Was initially quoted for much less items because we though we would get rid of a lot. Then started thinking about how much it would be to replace everything so decided to keep more. Did final walk through with Nikki on 8/23 over the phone and was quoted $3300. Walked around with measuring tape to give her dimensions of things, including boxes. Even asked about keeping a few larger items off (mattresses) to lessen cost, it only dropped by about $100 so we decided to keep them on. Had to keep calling to get a pickup time frame - was told on 8/23 pick up would be between 12-2 on 8/24 called at 1:30 on 8/24 to find out where my truck was, was delayed until 4-6pm. Called at 5:10pm - could not get ahold of anyone, was never updated that a driver wasn’t coming. Called the next morning 8/25 and was told there was a truck 30 minutes away and I was the next stop with a pickup time between 10-12, was called back and told they dispatched a different truck and I was the first pickup on that truck estimated 12-2. Finally talked with the truck driver to find out I was not his first stop so update pick up moved until 2-4. Talked with again and found out new estimated time was 4-6. Finally arrived at 6:20pm and wasn’t finished loading up until 11:00pm. Gave the original “managers discount” offered of $300 but the price jumped from $3300 to $4600. They arrived so late and had no light so I had…

Did Not Show Up, I'd Give a Zero Rating.

Review · 17 Sep 2020 · MoveAdvisor

I booked a move from Utah to Iowa. Dates and times were set and they did not show up three times for various reasons. I had paid a deposit of $1075. The 4th attempt the driver was 4 hours away. My landlord had moved all of my belongings into the parking lot. I had to rent a uhaul truck. The driver said he'd be there by 10:00pm. Too late. They refused to return my money claiming I broke the contract by not waiting for their driver. I believe they broke the contract by not showing up 3 times. Very rude. BTW I just checked their website they don't even operate out of IT or Iowa. Lesson learned. Do not use this company. They are also fishy as they operate a gaming business in Los Vegas, NV.

Deceptive Business Practices.

Review · 22 Jul 2020 · MoveAdvisor

Konami is the most unprofessional business I have ever dealt with (and the brokers they subcontract with). They are hired by scammer “brokers” who misrepresent their role in the transaction. When Konami shows up, they will convince you to sign a new contract, contrary to your agreement with the broker. If you don't sign their new contract, they will threaten you that you will lose your deposit. In my situation, they alleged that the inventory list from my binding contract was not the list that was sent to them and then demanded significantly more money to take my items. Worst of all, they refused to take my essential items, including my refrigerator, washing machine and four flat screen TV’s. The broker promised to have my items delivered by 5/29/20. It is now 7/22/20 and Konami still has my entire life’s possessions in some storage in Las Vegas. The worst, most emotionally draining experience of my life.

Stay away from this company.

Review · 7 Jun 2020 · MoveAdvisor

I wish I found this review site before I went with Konami Moving and Storage. This company should be closed for good. All thing in bad reviews here are all actually happened to me: Tricked to contract, lied, charged 2 times than original quote. But, the worst is they delivered lost/broken stuffs.

They will mess this up.

Review · 2 Jun 2020 · MoveAdvisor

Take everyone's word for it. This is the most fraudulent moving company in the USA. Read these reviews from damaged property to rude customer service to stolen items. My items still have not been delivered. You will SAVE money paying more with another company.

Hire a Reputable Company.

Review · 21 Apr 2020 · MoveAdvisor

You will end up paying 3 or 4 times more than your original quote. Make sure you can accurately calculate cubic square feet. Driver tried to say I had 2600 csf verses actual of less than 1400 csf price difference of $5500 - almost double the quote. Take the additional insurance - standard is .60 cents per pound for damage. Do not expect on time pick up or delivery - they were 10 days late - very stressful. First delivery was less than half my shipment - waited four months for them to "find" the rest and deliver. Customer service reps were some of the most discourteous offensive people I have ever dealt with. Communication is non-nonexistent. Do yourself a favor and go with an long time established company, read ALL the fine print and if possible rent a u-Haul and move yourself. This company and their affiliates were not worth the added stress.

Horrible damaged most items tried to overcharge.

Review · 13 Apr 2020 · MoveAdvisor

Do not use this company. 90% of my items were damaged and there are tons of hidden charges. Paid 3x the amount bid originally.

Don't be fooled by their lower prices.

Review · 6 Mar 2020 · MoveAdvisor

A couple of the things wouldn't have been that big of a deal, but they started adding up real quick! Our pickup date got pushed back. Multiple miscommunications on their end about timing. They don't answer the phone number(s) they provide for you. They originally told us that "weight wasn't an issue and to utilize space" so we filled our coolers and safe and cabinets with stuff, but were told upon arrival that everything had to be removed and repacked in boxes, which changed how much space we needed and our stuff wouldn't fit on their truck anymore. They wouldn't load suitcases or duffel bags with stuff in it. (I guess I can understand that, but COMMUNICATION IS KEY!!) My husband had to remove all our items off the truck by himself and they drove away without any further communication. I have tried calling and emailing over the past couple of days to no avail. I guess I'm saving myself the headache of working with a company that isn't trustworthy, but I'm not sure that's worth the $509 deposit they charged me!! When you're packing up your beloved belongings and moving them cross country, you want to find a company you can trust with your stuff. They are NOT that company. They may quote you a cheaper price than competitors up front, but I promise you the headache and the lies and the extra fees they try to sneak in there will add up quicker than you think!!