Reviews of National Moving System

Scam company!

Review · 28 Jan 2019 · MoveAdvisor

My move was in July 2016. I have to say that my initial contacts with them were positive and I thought the quote was reasonable. They also assured me that my things would be delivered within a workable window for me, giving me time to make the drive from Denver to Austin, close on my house and be ready. It all went very wrong and nothing they promised panned out. I began to get concerned when it took me forever to even get in touch with them. When I finally did, they told me that they did not have drivers and that my things were still in Denver! Weeks later, after being in my home with no furniture, sleeping on a borrowed blow up mattress, they finally said they had drivers. When my things got here there were only 3 guys to carry in my entire house of belongings. My table and chairs from the '50s that had belonged to my mother were damaged, and many things were broken. It is like all of my things had been kicked and thrown around multiple times. I found out that two of the guys had picked up the job on Craigslist that day! I was furious and it was just the last straw with this company. In addition, they charged me $4,000 more than the original quote of $3968 to total almost $8,000. I had to pay it before they would deliver my things. I was so emotionally stressed out over the entire move that I just decided to be done with it. I really feel like they took advantage of me and held my belongings hostage to get more money.

Horrible, Dishonest Company.

Review · 25 Apr 2016 · MoveAdvisor

Our move was August 2015. Our first few contacts with the company went very well-then it went down hill fast. The day they arrived -late-there were 3 guys there that didn't speak English. They had about 5 boxes to pack for us-they knew this before hand-and they just threw all my stuff in the boxes and taped them. They loaded the truck with boxes upside down, sideways, and every which way. They bullied me into signing the contract where I didn't want to. They would not let me claim full value for my things. They told me it was going to cost thousands of more dollars and then left. The day we got our delivery -30 days later-they said if I didn't have the rest of the money in a POST OFFICE money order that they would not deliver my things. I did not like being threatened. My washing machine looked like it was dropped on its top from about 20 feet up, boxes were crushed, every single piece of furniture was damaged most was severely damaged where I can't even use it anymore. They did not set up beds like we paid them to. My husband and I had to help them because there weren't enough movers to get it done. I had a power washer, lawn tools, and jewelry STOLEN. Then At the end we learned that the two guys unloading the truck found the job for the day off of Craigslist! Are you kidding me!! Now they know where I live and what I have in my house! I've never owned a gun but since I do not feel safe in my house and cannot sleep at night for fear they will come back I had to buy one. We have been round and round trying to get claims paid. CSI just called me in FEBRUARY to let me know they were working on October claims and they would get to our November claim in March-the next thing we know we get this email from Lupe stating they went out of business in January-really! Now what??

No longer in business.

Review · 25 Apr 2016 · MoveAdvisor

I previously wrote a review about their lack of service, overcharges, broken and missing items, and breach of contract. I've had a claim in with CSI for several months. Today I received an email from NMS that they are no longer in business as of Januray 1, 2016 and aren't paying any claims. Strange because a week ago I got an email from Lupe stating that she was working on it and would contact me when she had information.

Crooks.

Review · 4 Feb 2016 · MoveAdvisor

Do not, I repeat, do not use these guys. They are dishonest and shady. They kept quoting us different prices. I finally told Todd the salesman the exact amt of boxes we would have. The loaders came and loaded everything into the Semi and then said we owed more money!! He said the salesman got it wrong!!WE were forced to pay the driver more money. After 25 days they finally got to AZ. Our antique furniture had huge scratches in it. The legs were broken off. There was a huge hole in our Entertainment center. Most of the boxes were crushed. My dishes, crystal and a ton of other stuff was totally destroyed. We had 20 missing boxes. I had clothes, my husbands war medals, kitchen appliances, tools, jewelry and a ton of other things stolen. We filed a complaint with CSI and NMS decided to settle for $57.00!! These people have no shame. I have now applied for arbitration through 'American Moving and Storage Assoc. This business should be fined and jailed for the way they treat their customers.

Nightmarish Experience.

Review · 13 Jan 2016 · MoveAdvisor

I feel it my obligation to write this review. These movers are outlandishly dishonest in the claims they make for the following reasons: They did not arrive on time. They did not have enough men to handle the job. I personally and friends had to help them load and unload the truck. They left my piano and other furniture behind. They signed an agreement saying they would bring it within a week. They never did. I had to hire another mover to bring the left behind furniture. They did not set up all the beds as agreed. I continue to find items with dents and chips in them. I would never allow them to come close to any of my belongings again. I turned in a claim after weeks of phone calls trying to get things resolved. The claim was sent back to me after 4 months to say they could not process it.

Followup to Aug 6 posting.

Review · 13 Oct 2015 · MoveAdvisor

Our horror story is in an August 6 posting. I can now add that National Moving Systems does not pay customers for damaged and lost? goods. We submitted a claim to them and have never had any communication from them about our claim. I suggest that other unhappy customers contact the Attorney General's office in state that shipped your goods. Maybe there will be a tipping point where someone there will take action if enough people file complaints. I started a file with AG in Colorado.

Nightmare Move.

Review · 12 Oct 2015 · MoveAdvisor

National showed up seven days late, failed in all aspects of communications and added charges while holding my property hostage. I signed a contract with United Moving Systems which specified a pick-up date of 07/01/2015. The company failed to show up and after several unanswered calls, I moved my goods back into the house. On 07/02/2015 I received a call from their Seattle affiliate, stating that they would not be picking up my load on 07/03/2015 as scheduled. When I told her that my copy of the contract said pick-up on 07/01/2015, she said the date that had been changed and she was sorry that I hadn't been notified. (HUH?) She then went on to say that the pick-up date had been moved to 07/06/2015. It should be noted that this all took place after 4pm Pacific time and no one answered the phones in Denver. The following day, 07/03/2015, Jason Pogue, my original contact in Denver, seemed to be outraged. Just as he seemed to be outraged on 07/06/2015 when they again failed to show without a call. They finally showed up on 07/07/2015 to pick up my household goods. However that does not end this saga. Included in the contract was the transportation of two Cadillac El Dorado coupes. The auto movers failed to show on 7/1, 7/6, and 7/7. and each time failed to answer my calls as did Jason. I lived in my motorhome, on the street, for four days waiting for my cars to be picked up. I finally left them with my former neighbor and headed for Texas. Two days later I agreed to pay an extra $200 to avoid having them towed by the Bellevue Police Department and they were finally picked up on 07/12/2015. Hold on. More exciting facts to come. When my Furniture and household goods finally arrived in Texas I had to pay the delivery driver a ransom of $650 (for shuttle service) even though…

Worst Company Ever do Not Use.

Review · 27 Sep 2015 · MoveAdvisor

Like most of the other reviews on here, our experience was the worst moving experience ever. Salesperson, Sean, promised to "prove we are different" from other moving companies. Well..you did..you proved to be the worst moving experience EVER. I have moved numerous times including from California to Colorado and I have NEVER had such a bad experience. First Sean did not listen to us when we told him we didn't think they had estimated enough boxes and that we didn't think a box truck would be big enough since when we moved from an apartment to our house a box truck wasn't big enough and we had more stuff now. BUT NOOOOOO..Sean swore it was enough and if it wasn't they could always add more boxes later. Sean had us tell him over the phone (rather than sending someone out to see themselves) what we had in each room. We told him we had big items, such as a gun safe and a garage freezer etc..only to have the driver tell us when he finally showed up that those items weren't quoted and we would be charged extra for them. Our quote went from $5000 to $9000. Then we were promised our stuff would be delivered within 3 days after we got to California only to be told the day before the move that it would be 14 days before our stuff arrived. Finally got a promise that our stuff would be delivered 8 days later..but with NO phone calls it showed up 2 days after that..so 10 days later. The movers who showed up with our stuff were contracted and NOT National, so they lied about not contracting out. The driver was rude and at first refused to take the money orders we were told by National Customer Service we had to have, instead he insisted we pay cash ($4000). We refused and he threatened to take our stuff. After a call to National Customer Service the driver was told to take the money…

Never Use National Moving System.

Review · 8 Sep 2015 · MoveAdvisor

So where to start.. Well our Sales rep Sean, (I can provide phone number) was very helpful and a please sure to work with, however aren't they all. They quoted my wife and $4800, once the movers came and packed the truck they stated it would be over $6900. So we now see the increase in price. I will give the movers credit, that I have never Sean as much Tape and plastic wrap ever used.. However there is more to this then we see. Upon this drastic increase in price I got no help from the SR, I was told to call customer service.. which was a joke. Kevin is his name and this person, does't know what customer service was if it jumped up and bit him in the face. The first time I contact him I was told that my stuff was being loaded on the truck and I would have it in 5-10 days. Mind you the drive from Washington state to Georgia is only 4-5 days. I know I did it with the family. This was on Aug 3rd. This would have put my belongings to me by the 14th of Aug, which was the date we where planning on getting our items. On Aug 6th I had asked for an updated copy of my Invoice, when I got it from Kevin, it did not have the additional $800.00 I had paid on it, so our total was not up to date on what was paid or owed to them. I tried for several days to get ahold of both Sean, and Kevin. Nothing.. On Aug 10-11th I finally get a return phone call from Kevin @ 830pm EST, which is 530PST. He was very rude and did not care where my stuff was or when it would be on its way. I told him about the email he had sent and told me that he did not send any email with that information in it, and I told him I had it and I could forward it back to him if he wanted to see it himself. He also told me to get the truck rolling I would have to pay them $3700 before anything would happen. I then told…

Avoid at All Costs.

Review · 23 Aug 2015 · MoveAdvisor

DO NOT USE THIS COMPANY. REPEAT. DO NOT USE THIS COMPANY. 34 DAYS!! to get stuff from Boulder, Co to New Orleans. 34 days of outright lies, half-truths, unreturned phone calls. Damaged and missing goods upon arrival. And finally, extortion by the movers for more cash over and above the contract price upon delivery at 9 PM on a Sunday night. These folks ought to be shut down by the ICC, or whoever has jurisdiction over interstate movers. Spread the word. .