Reviews of North America Vanlines

Worst Scam Artists.

Review · 18 Aug 2018 · MoveAdvisor

So we hired North America Moving Systems in July to move us from Florida to Washington. On August 17, we found out their real name is Advantage Moving & Storage Inc located in Miami, Florida. We had a contract to move our goods. The movers showed up 4 hours late, half-packed boxes, loaded stuff that was not supposed to be moved, didn't load stuff that was supposed to be loaded, no disassembly, hired a homeless guy to help pack, left the 2nd day for almost 5 hours and left homeless guy at our house, refused to cancel the order and unload the truck, refusing to deliver goods, trying to extort more money, trying to have us sign another contract, threatened to auction our goods, do I really need to continue. Stay away from these moving pirates, they will hold your stuff hostage and demand more money, then threaten to put your stuff in storage, impose tariffs, and auction your stuff. We made them aware of all of our complaints, to no avail. We filed complaints with the Department of Transportation, the Florida Attorney General, and the Better Business Bureau, and writing this review of their shadiness. They will hook you with a low estimate, then hit you for additional fees, or hold your goods hostage. This company, under both names, needs to be put out of business. It will happen to you if you hire them. I am sitting on a lawn chair right now typing this, our stuff was supposed to be delivered on August 12th, it is not the 17th and still nothing. I have attached the most recent email I received from them.

Mover overcharged me and has not refunded my money, horrible service.

Review · 5 Aug 2018 · MoveAdvisor

On 6/20/18, I used North America Moving Systems to move from Laurinburg, NC to Corpus Christi, Texas. My original estimate, sent by Grant on May 31st, was for 1,692 cubic feet. I was told this was enough space to pack my four-bedroom home. I discussed with him the number of beds and couches I would be moving as well as other household goods. I was assured this space would be more than adequate when I questioned if this would be enough space. I was also told the $300 packing charge would cover the packing of a handful of large pictures as well as 2 larger TVs. It was implied by Grant that my household items would be picked up in an 18-wheeler and moved directly to Texas. He never mentioned using a smaller truck and placing my items in storage. I would not have used this service if I had known beforehand that my items would be moved twice. On June 20th, the movers in NC arrived with a mid-sized rental truck that already had other items loaded in the front of the truck. I could easily see a large mattress with other items behind it. My items were added to the back of the truck. I was told my items would be taken to an air-conditioned storage facility until a larger truck could take them to Texas. When the movers arrived, I was immediately told that I would be charged extra for the TVs to be packed. I had them call Grant – the salesman that said this was included in the $300 packing charge. He agreed that he did tell me this. Next one of the movers took pictures of my house to send to the company. Within an hour, I was called to the phone to speak with Yair Knafo in dispatch and told I had more than the estimated 1692 cubic feet and that I would have to pay an additional amount or leave items behind. I was told an additional $2696 was required before loading to cover an…

North America Moving System.

Review · 2 Aug 2018 · MoveAdvisor

Simple, I have a contract with the movers to pick up my things on a possible three days, July 29-31, 2018. I was told the pick up would be Tuesday, July 31 between 3 and 6 PM. Never happened, never showed. I got a call at 5:15 the 31st from the man who is in charge of the driver was a lame excuse about not being able to make it on time to another delivery. So it wasn’t going to be a few hours later that evening on the 31st but rather 24 hours more before they would come to pick up my things . I tried contacting the manager of the company but he never replied back or answered any of my calls. The following day when the driver said he would be here, I got a call again at the pick up time Saying he would not be able to make it again, but the job he was on was too big and It wouldn’t be until the following day again before they could pick up my things. This was just acceptable.. He said he would contact a manager for me right then and would call me back personally in 10 minutes, never happened never heard back from either. I made many attempts calling, it only goes to voicemail. There you go.

Don’t hire this company.

Review · 16 May 2018 · MoveAdvisor

They will lie and tell you what you want to hear and not the truth. We didn’t receive our items until almost 2 weeks after it was suppose to be delivered. Boxes were crushed and damaged. Plastic totes were all broken. They charged more than the quote and the workers were unfriendly. Do yourself a favor and pay a little more for a good company. It will make your life a lot easier.

Terrible Company.

Review · 8 Jan 2018 · MoveAdvisor

This company damaged our furniture and they make no effort to resolve the problem. They also give a quote; then ask for much more. Very poor company. Do not use!

North America Moving and/or North America Van Lines.

Review · 13 Aug 2017 · MoveAdvisor

This was the worst consumer experience of my life! I moved a grand piano from NC to CA and hired this company as they gave me the lowest price, however they used the old bait and switch scheme to get my business. I got a low ball binding estimate and then they doubled it on moving and delivery days with threat of losing deposit or incurring storage costs. They were the rudest, meanest, most unresponsive, lying people I have ever dealt with (all of them). At one point I threatened to call the police with all the obscenities thrown at me. At delivery no one knew how to put back together a grand piano and left several pieces out of it. Then they tore up the driveway trying to get their stuck truck out and broke several wooden lawn pieces. Trying to reach these people is useless. They will not return calls, answer emails or texts. These are the people I dealt with: Chris, Liram, Yair, Yehuda, Eyal, DO NOT EVER USE THEM!

Worst Movers Ever.

Review · 24 May 2017 · MoveAdvisor

These people are crooks!! STAY AWAY. BBB = F for a reason!! They do not care about ratings. Schedules are made but not kept. Then they say they on their way and show up 2 days later. Once stuff was picked up I could not contact anyone. Some numbers have been disconnected. Then of course the price goes up for packaging although we had everything in boxes for them. Then they hold your stuff hostage unless you pay cash before delivery .. you cannot see if anything is damaged until you pay 100% remaining in cash. WORST COMPANY I HAVE EVER WORKED WITH. The are NOT North America"N" Van lines. They stole their name. THEY SHOULD NOT BE ABLE TO DO BUSINESS!!

Unprofessional company.

Review · 2 May 2017 · MoveAdvisor

They arrived, wanted to add an additional 1200$ to the moving charge even though they knew the amt of items that we had to move was stored in a 10x30 storage unit and we had used a full 24' truck to move everything ourselves. They proceeded to leave half of my belongings in the unit. The also uncovered all of my furniture, throwing items on top of the wood, broke the mirror off of my dresser and broke my tv. When I addressed these issues with dispatch I was called a liar, that they did not have to bring all of my stuff because it was my responsibility to know whether or not they had charged me for enough space and will not tell me wh were my belongings are nor when to expect delivery. So I sit here in an empty house not knowing if I will ever see my stuff again. They picked up on Friday. It is now Tuesday night and I still have no delivery information.

Worst Movers EVER!!

Review · 7 Jun 2016 · MoveAdvisor

Every matter discussed with the phone rep, and on-site estimator was a LIE! A turned into Z..white turned into black. They showed up late. They DOUBLED the estimate, despite my accurate cubic foot measurements of EVERY item shipped. They delivered our goods 11 days after pickup, despite assuring us that the delivery would be mad within 3-4 days..we were without clothing, medicines, personal items etc etc..had to camp out at new location. They assured us that the truck that made the pick up would be the one making the delivery..our items were unloaded onto another sub-contractor trailer. Numerous items were damaged (approximately $3000). The pickup crew partially destroyed several pieces of furniture. The delivery crew did not unwrap a porch dining set, BBG grill and other items. The 'owner' Eli promised us they would make good to us..FAT CHANCE!! I will take this matter to John Stossel at Fox News. And now they say the company is no longer..operating now as 'Graybul'. THE WORST MOVING COMPANY EVER!!..and now it will be difficult to chase them in court due to the change. YOU'VE BEEN WARNED!!..STAY AWAY!!

Total rip off,.

Review · 4 Apr 2016 · MoveAdvisor

2/14/2016 (Sunday) moving crew arrived and began loading belongings, half way through I was advised that my "Binding estimate" had to be "Rebooted" after much figuring my estimate was raised from $1566.00 to $8727.00 and this was determined with only half the load loaded. Also, payment of the $8700.00 was demanded that day. (Sunday) I was told this would have to be paid in cash or (finally after heated argument) cashiers check. It's Sunday, no bank open to get cash or check and I don't have $8727.In the house. I threatened to call the police and "Teddy" advised me that this was a civil matter and police would do nothing, seemed he had some experience in situations like this. He advised they could leave (with our belongings) and let the lawyers hash it out or I could pay. My belongings are half loaded, I have a trailer rented that I'm pulling, cleaner scheduled to come on Tuesday and do a final cleaning, angry, frustrated and without any allies other than my realtor who happens by. I agreed to pay. But on the following Tuesday as the next day (Monday) was presidents day and banks would be closed. After much more arguing I finally convinced him there was just no other way he wouldn't take a check or accept a credit card what could we do?. He put me on his cell phone to a voice (have no idea as to who it belonged to) and finally, the voice, agreed that the moving team would stay in Tampa until Tuesday, but the full amount would have to be paid at that time. Tuesday morning, teddy called me several times before eight o'clock to make sure I was going to the bank. I assured him, I would be at the bank when the doors opened. When we got home from the bank, terry demanded the 8700.00 dollars, I refused, the truck could be empty, I was not going to pay until I saw my furnishing…