Reviews of Official Van Lines

Great customer service!!

Review · 22 Oct 2020 · MoveAdvisor

I had a GREAT moving experience with these guys! Official Van Lines made my move completely hassle-free and fast. They were maybe 5 minutes late, but packed up their van with my in an hour and unpacked it in 45 minutes. Recommednded.

Highly recommended!!

Review · 20 Oct 2020 · MoveAdvisor

The communication with Official Van Lines was fantastic and they arrived at my apartment when we had discussed. They sent three guys which made for a speedy moving process. They were so quick, yet careful. I am in love. Highly recommended.

Amazing Mover!!

Review · 14 Oct 2020 · MoveAdvisor

I had Robert and Jacob team who did an excellent job. They were on time, very polite and covered all corners. They took their time and paid attention to detail. Very professional in navigating the moving of big and heavy items. All in all a great experience. Couldn’t ask for a better moving experience. They have my recommendations!

Good Movers.

Review · 16 Jun 2020 · MoveAdvisor

Mark was the group leader and he made sure everything was running smoothly. They were prompt, amazing efficient and conscientious in a building that is incredibly strict with HOA requirements. The most important thing is that they charged me the lowest rate compared to other companies. So I definitely recommend them highly.

They are professionals.

Review · 12 Jun 2020 · MoveAdvisor

These guys are awesome! I recently moved to a new apartment in X and they made the move painless. No hidden fees, no extra charges for wrapping or stairs. Official Van Lines provide us their best services. Highly recommended!

Excellent service.

Review · 2 Jun 2020 · MoveAdvisor

They were able to coordinate my moves quickly despite being given little notice. They are also very competitive on pricing. When I experienced damage to my couch during a move, they quickly found a way to repair the damage at their cost. I've moved several times and I gotta say these are the best I've ever hired. No need to shop around just hire Official Van Lines!

Recommended!

Review · 27 Apr 2020 · MoveAdvisor

I moved with Max and the team today. Excellent service on time, professional and efficient. Reasonable prices. Move was smooth and easy. Official Van Lines will be my first call on our next move and I would recommend them to any of my friends.

Long distance move-wish there were a choice lower than 1 star-.

Review · 18 Jul 2020 · MoveAdvisor

I have moved several times across the country, Official Van Lines was the worst of the worst of all movers I have used. Don't contract with them. My move was a little different in that my belongings would be stored for 2 years. So it is just now that I have unpacked and find all that is missing (and broken) . The damage claims are still outstanding form June 2018. The driver and the one contact at the office for the move said to sign the inventory form and then submit damage claims. I knew some items were damaged or missing and I wrote Damage pending on each page before signing the inventory sheets. The driver was pushing for signature because he wanted to get on the road. So I did what he suggested and the company representative described as the damage resolution process. BIG MISTAKE. As it turned out the partner in crime who settles (or doesn't settle claims) said because I signed the inventory without a full inventory of damage missing items, there would basically be no compensation. The damaged items were things the company packed- not that I packed. Items were dropped from the top of the van rather than being passed down (yes this is documented)- I was over charged for space- (yes this is also documented). This whole process is like dealing with the mob. DO NOT contract with them. Other than the damage the movers caused, the missing items are extensive. Since nothing was unpacked at the time of the move because the items went to storage and there were three sets of numbers to check from a variety of inventory forms, items were missed, an antique rocking chair, and night stand to the bedroom set-- neither can be replaced. Two commercial storage bins containing household items are also missing- let alone the damage that is documented with photos. Once you sign the…

Con Artist that hold your stuff hostage.

Review · 12 Jul 2020 · MoveAdvisor

At first, they were great. Art in sales assured us of all our concerns and made it sound like we were making the right choice. We had looked at many different options when moving cross country from LA to STL. We chose Official Van Lines because they seemed to have better customer service. We should have gone with someone else, but the cost was a concern. When the movers arrived after not giving any follow up since booking, it was a different story. They rushed us and when we kept trying to tell them to pack more stuff they kept giving us the eye roll like we had too much stuff. Art in sales said they were taking every precaution during covid but all of the movers that showed up didn't have masks nor were they cautious about it in the slightest. They packed things we didn't want them to pack and when we asked if they could get it back to us within 30 min of leaving the location they were nowhere to found. Then when it came time to deliver our stuff to the new location it was just as chaotic and disorganized. We were traveling by car back to STL from LA and we had not heard from the movers since they left LA. We assumed because they said we could store items for up top 30 days before it arrived that it wouldn't be a problem, our bad. We received a call at 6 PM on a Friday from a different person with broken english saying he would arrive the next day at 6 AM and if no one was there we would have to wait another 2 weeks for our stuff and they would charge us $200 more. We were still 8 hours away from our destination and had to rush to meet them the next day. When the truck arrived our stuff was squashed into the semi and didn't look like they took much care in with our items. After 2 guys unloaded the truck in about 4 hours they demanded payment immediately. I was very…

I will never use this company again!

Review · 22 Apr 2020 · MoveAdvisor

The estimate that they gave is solidly JUST an estimate, especially when the people who do the loading don't let you know you have reached the estimated amount as they are loading. They are hard to get in touch with, they don't answer when you call. When they do it's always the run around and it's bad business all together. I did get to talk to a lady, she was nice at first but later she was not. They have poor communication within the company too, and everything was more complicated than it should have been. I DO NOT RECOMMEND USING THIS COMPANY AT ALL.