Reviews of PeaPack Moving and Storage

Interstate Move from NC to FL.

Review · 11 Oct 2019 · MoveAdvisor

I am writing to commend the “Gabi Crew” for the handling of our move from NC to FL without any issues. The crew was amazing and made sure that all of our items were packed well and safely stored and secure in the truck. Since this was not a direct move, our belongings had to be stored for a week before they could be delivered to our new home. We can say that the crew never disappointed us. Not only were they “on time” for the scheduled delivery date, but the crew extended themselves in a professional and friendly manner for the pick up and delivery. From our experience, we know that this crew will do the same for anyone who has an upcoming move. Thank you “Gabi Crew” for taking such great care of us! You have our vote of confidence!

Moving yurt from California to Georgia.

Review · 4 Dec 2019 · MoveAdvisor

I had a decent experience with Peapack moving and storage first having to move across country is going to be stressful, but the process went pretty smoothly with just a few bumps in the road. The tricky part was getting the pricing correct since it was not a typical move as I was shipping a structure called a yurt. Peapack did a good job of working with me to try and estimate the price and Chloe was very well connected with movers to give me lots of options. Tina was also nice and helpful along the way. It was hard because there are different companies they contract with so be prepared for a possible difference in price when they arrive so be a specific as possible on what is being moved. The actual person who drove my stuff across country was excellent, it arrived in good condition and in a reasonable amount of time and I was very thankful for that! I would say it helps to be educated about the process, most of the time it goes like this, Peapack will give you an estimate and find and carrier which will come and pick it up in a smaller 20ft truck then taken back for storage till another bigger truck will be able to take it to the final destination. They mark your stuff with tags and it is separated by color then when it arrives they should unload it. This process is costs signifigantly less than some of the bigger companies , but its getting handled more so there is more of a chance for some damages if you want to save money then go this route! A few of my things were a little bumped up but nothing major and I was happy to not pay thousands more to ship the yurt with the more expensive companies.

At first glance, amazing, major issues once the move took place.

Review · 13 Aug 2020 · MoveAdvisor

Peapack at first was a great. I loved every customer service rep I spoke to and they were great about getting me answers. However, several things that I understood about the move were not accurate that ruined everything. First of all, I asked the customer service rep said that I would not have any issues with stair fees since the first floor was free. However, apparently a "floor" to PeaPack was 7 stairs. Fine, it costed me an extra $150 dollars for the convenience. Second, I was under the illusion that the same truck that picked up my items would be delivering them. I would not have gone without insurance if I had know they would drop my stuff in a warehouse, and then have another truck pick them up. The chances for damages and missing items increases exponentially. I never specifically asked that I can remember, but I feel like when he explained the process that should have been clearly explained. The actual problem started though when the delivery truck arrived. I was the last stop that day. The rest of the items in the truck were supposedly mine. However, several items did not belong to me. The delivery driver laughed in my face when I asked him if the first "floor" 7 steps were free. He was going to charge me extra for that. At this point I was sick of getting lied to and told them to just put it on the ground because I wasn't giving them any more of my money. The other worked apologized to me and still went out of his way to put my mattress and several items on the porch. The shrink wrap designed to protect my leather couch, the rude driver decided to use a box cutter to cut. In the process, slicing the back of my leather chair. My father and I were stunned that someone whose job is supposedly to move people, would use a box cutter on a leather couch. After all…

Peapackmovingandstorage.

Review · 30 May 2020 · MoveAdvisor

Before the move people were friendly and helpfull. They estimated my move at $1960. When the movers showed up and loaded the truck they gave me a bill for $4950. I said no way, it was almost triple the original estimate. Peapack moving will not return my deposit, they said I refused service. I did not refuse service I refused to get cheated. They won't answer or return my calls or emails. I wouldn;t wish this company on my worst enemy.

It's a scam - Avoid it.

Review · 25 Mar 2020 · MoveAdvisor

There is no much to say besides a “Do not go with this company” There are tons of reviews that will clarify why and I can relate to all of them. Broken Furniture, breach of contract, rip off, lies, damaged and missed stuff, threats, and the worse: they pretend to be good people but the scam comes after the payment and keep coming until the delivery date. If you want to avoid a huge headache just avoid them at all. Jim was the person who I talked to, he spent almost 30min with me on the phone trying to prove he was a good person, even used his sister and daughter on his way to have me to sign a contract. Sam was the person who I needed to deal after. The only difference between them is that Sam will talk to to you the way that he wants, low-ranking words and bad explanations about pretty much everything and he will threaten you if he needs to, with Jim is different because will pretend that he cares and then he will be gone. None of them will solve a problem. They only run away from it. I’ve tried for the past 3 weeks and they have excuses for everything, but not even an updated inventory of my stuff they have to send. They are a huge mess. This company is a totally scam. I have reported them to the FTC (https://www.ftccomplaintassistant.gov/) and I would suggest you to do the same if you were a victim of them. I have also added a warning in three buildings around my neighborhood and other 5 back in the Bay Area. I got a chance to talk two people out of making business with them. I had my 1 bedroom apartment moved from San Francisco to Austin, but everything arrived broken or damaged and they called me saying that if I didn’t pay another 2k they would dump my stuff somewhere else. Everything needed to be cash. PEAPACK is bad news; you can tell by all this reviews. It’s…

Horrible Moving Company and Experience.

Review · 9 Mar 2020 · MoveAdvisor

DO NOT USE THIS COMPANY! MOVE WAS AN ABSOLUTE NIGHTMARE AND MAJOR RIP-OFF. I have used professional movers for my last 4 inter-state moves and have never had even a minor problem in any other move. Recent reviews on the site now reflect others’ bad experiences. This company is either grossly incompetent or criminal. I had a September 2019, 2-bedroom+ move from NYS to Florida. Peapack reviews were superior to others, especially for customer service. Phone and e-communication were good. 1) PeaPack is a moving “broker” and outsources all jobs to 3rd-party movers. It has no control over them or your final cost. I learned this after signing the contract. The mover can charge what it wants, regardless of your Peapack contract. You enter into a NEW contract with the mover on pick-up. My mover was Safeguard Van Lines. 2) My initial Peapack quote was for 1,500 cubic ft of volume and $7,300. My list of items was accurate. The general manager calculated the cubic ft and added to be safe. 3) Once my belongings were loaded on the truck, I was told it was now 3,600 cubic ft (240% more) and $17,300 (237% more). There were minor additions. However, the movers left 3 large, listed items of more space than added ones. 4) My final cost was $15,300. The mover deducted $2,000 mainly from double-charging for packing materials and gas. Peapack charged $150 for “boxing” a kayak – movers just slid kayak on top of load. Unapproved boxes and materials were charged and unused to increase cost ($1,600+) – which could not be identified until delivery. The mover also charged $4,358 for a “binder fee” and $2,900 for storing my belongings in a New Jersey warehouse to be moved with other loads to Florida. None of this was mentioned by Peapack or listed on the Peapack contract. 5) When the outrageous…

Total rip-off.

Review · 1 Mar 2020 · MoveAdvisor

Worst experience ever! It started out great super nice people they seemed to really care and even let me change the date by a couple days. Now the actual movers were fantastic and very efficient. They were sublet by PeaPack. When I explained everything I had, I explained that I’d much prefer to over estimate my items I didn’t need any last minute surprises. I even called to add a couple extra items but totally exaggerated my amount of stuff. For example I said I had aLarge China cabinet it was actually 12” square and 5’ high. I said I had 25 medium boxes, I had 16, you get the picture. The day the movers showed up it was literally double the price I was quoted! I was stuck, I was leaving on a plane 2 days later for a cross country move. I had no choice at all it was horrible. After the move I emailed the company and tried calling absolutely No response. The whole thing ended up costing me an extra 2k. I highly advise you go with a known and repeatable company sure the quotes going to be higher that’s because their honest. Do your research don’t hire this company.

Still Waiting on my Refund.

Review · 10 Jan 2020 · MoveAdvisor

I got a quote with pea pack which sounded pretty good and after putting down the deposit via credit card, they told me that the next two payments of $500 had to be in cash or money order. That seemed very suspicious to me. We ended up using a friend’s truck to move so we didn’t need the movers anymore. I called and cancelled within the 72 hour notice. They assured me I would get my deposit refunded and I even signed a refund agreement 3 weeks ago. I still have not received my refund. Every time I call they say they are just getting to it. I don’t know what goes on at this place but it’s ridiculous that I haven’t been refunded yet when I followed all the necessary steps and have been very polite so far.

Do not go with this company.

Review · 17 Nov 2019 · MoveAdvisor

I waited a few of months to write about this, as I wanted to see if I felt any better. The answer is no. I planned a move from burbs of Chicago, to the burbs of Denver, and began looking at movers and cost and planning. During this search, I sent in inventory list and began to look at companies. Most sent me an estimate and I didn't hear much back except a few follow up emails. I did however get repeated emails from Peapack. The bid was also the most cost effective. Like a dummy, I decided to go with Peapack. Worst experience ever. Once they got money, and a contract, the whole thing hit the crapper. They always appeared friendly and nice and used words like 'I am here for you', Have a blessed day'. I had spent months packing my own things and getting ready. I did the best I could with an accurate inventory. Then, alas, the big day came, and the movers were scheduled. But guess what. A no-show! Through trial and error, I got someone on the emergency line, Jim the owner. He offered apologies etc., and found a new crew. What was a surprise was Peapack outsources to other companies! The company that no showed was Boost, who I googled; and saw the worst reviews ever. The crew Jim found showed up the next day. Nice enough guys, but then trouble. All I heard was the broker did the estimate wrong, I had bigger of more items, on and on and on. A lot of trash talk from the mover Perfect regarding the 'broker' not doing it right again'. Through phone calls, it got done, but as other customers said, my bill went up. Then, the delivery date I was promised went out the window, and no promises were made. So moving day came and I drove to my new home, and no word about my things..I called and called. After weeks, I got the call!~ My stuff was to be delivered! Then things totally went…

Steer Clear, 0 Stars.

Review · 16 Nov 2019 · MoveAdvisor

They brokered me to Ocean Moving and Storage which was the absolute worst experience I could have imagined. That review is done separately. Long story short, PeaPack gave me false information since day 1, one of which was them telling me it could take 4 days for my stuff to arrive in the new location, and it actually took almost an entire month. Customer service has stopped returning my emails, calls, etc and ignore me when I call. They've always answered until after the move was completely done. They know it's me calling cause they used to answer saying my name. So they see my name come through and ignore it. They kept trying to tell me that the 4 day thing isn't their fault, because the contract says that the dates are not guaranteed shipping dates. Okay, that's fine. But if you tell a customer 4 days, a normal person would think "okay so it'll probably take a week. Nope. It took almost a month and somehow they think that's my fault that I didn't plan for a month without my stuff. I could go on and on about this company, but this was the biggest headache. And submitting a claim is an extremely difficult and time consuming job, which is done on purpose to deter people from making claims.