Reviews of Pickfords

Fantastic company.

Review · 12 Mar 2020 · RemovalReviews

I’m so thankful to have picked this company. The two guys that packed up our shipment were wonderful. But, for the lady Susie Borrajo who had to help me literally through every step of the paperwork, she has the patience of a saint. Without her help and guidance I would have thrown in the towel and just let them keep my shipment. The customs forms just kept getting sent back for more information but she didn’t let me give up. And my shipment is on its way. Thanks again for the great team that worked for and with me.

My move.

Review · 13 Dec 2019 · RemovalReviews

I have just had a full packing service with two young guys from Pickfords and despite their age they were so polite, friendly and extremely hard working. They looked after my 83 year old mother very well and it was stressful. They delivered early the next day as stored the furniture overnight. Again the next day they worked really hard and got the job done very efficiently. Great service and these guys deserve a medal for all their work. I hope Pickfords appreciate them. The only problem was that I heard they had to travel back to the depot many miles away and slept in the van overnight on a freezing night and yet they still worked hard without complaint. Had I been aware they would have been offered at least a warm room to stay but I guess then there was a matter of insurance. Well done guys, very pleased and they even gave my mum a hug when they left.

Moving from UK to USA.

Review · 26 Dec 2019 · RemovalReviews

I am reviewing the pickup only, as I’ve not received my items yet. It was a very stressful time for me as I was moving on my own to the States. My furniture and personal effects have been in storage for nearly 4 months. Susana Borrajo at Pickford helped me through the process and was very understanding and professional. Booking a date to pack up and paying the invoice was easy, The 3 removal men arrived early on the due date and quickly, efficiently and politely packed up my belongings. It was a very wet day and they protected my carpets and wore clean shoe protectors. Their truck was very big and space on my cul de sac, where I lived, was limited but they ensured no one was blocked in. The glass in one of my paintings broke and they were very apologetic and advised me to speak to Pickford’s admin. Susanna said immediately it would be repaired and advised me when it was completed. As soon as I was ready to receive my shipment Susanna went into action and arranged for the shipment as soon as a ship was available. Given 4 stars as I’m still waiting for receipt of my items so cannot give a final evaluation. Overall I was impressed by the service.

Redelivery out of storage.

Review · 6 Nov 2019 · RemovalReviews

Everything was in perfect order after 5 months in storage. The two chaps who carried out the redelivery were v fast and efficient as well as personable and patient. They reassembled the bed, and put everything where it was convenient for us. My only quibble is that we weren't sent a msg to tell us a more specific delivery time. All in all a good service, and I would recommend Pickfords without hesitation. (I was rather surprised that the delivery van was blank ie no Pickfords logo..?

Overcharging for delivery from storage.

Review · 14 May 2020 · RemovalReviews

I have used Pickfords several times over the years. While not the cheapest, the service is very good and reliable. However, on requesting to move some furniture out of storage in June, and all of 7 miles, Pickfords seem to be taking the opportunity to profit from the current situation and are charging me more than 50% what they had indicated it would cost just a few months back. This is incredibly disappointing as clearly this does not reflect the cost to them.

Not Happy over Inflated quote.

Review · 2 Oct 2020 · RemovalReviews

I was always dubious about Pickfords, I had been told that they were expensive. But I thought I would give them a chance. I could then compare them with the other company we had a quote from. My initial concerns were justified. Their representative turned up to give our quote, we told him what we needed and showed him around the house. We have a large house but the majority of our furniture had been sold. We are moving into a 4 bed house, the furniture we have left was equivalent to this. The rep was adamant his quote would be better than the one we already had. So we are moving from North Wales to South Wales with furniture for a 4 bed house. The quote arrived over £6500. We nearly dropped through the floor. We left a review on trust pilot, obviously not happy. Pickfords responded, rang me, and tried to justify their quote. They couldn’t answer me when I pointed out that the other quote we had was £3900 less than their quote for exactly the same job.. Their price was totally over inflated.

Insurance.

Review · 1 Oct 2020 · RemovalReviews

Quite inadequate. No telephone number or address given to contact insurance company. The contact is via a handling agent only with an e-mail address and a foreign base. One is better off buying and insurance from a separate agent. Pickford's don't take any responsibility for loss or damage but pass you off to the e-mail address of the handling agent. Proof of value for goods damaged or lost rest solely with the customer. If you are 'looking for something extra' as advertised don't go to Pickford's.

York to Surrey: deeply unimpressed by a Pickford's move.

Review · 18 Feb 2020 · RemovalReviews

A relatively expensive moving option, which I thought would mean good service. How wrong I was! - My movers turned up at very end of allotted time window. Not a problem in itself, but .. - Despite my having paid for a two day move, they tried several times to persuade me to complete the move in one day (so they could go home) - they were persistent would not take my several no's for an answer. This would mean moving into flats late at night, a good way to alienate my new neighbours! - When they did eventually agree to come the next morning, I stressed no earlier than 9. Sure enough they turned up at 8:30, blocked the only entrance to my flats' car park and blocked someone in who was trying to go to work - Half my stuff was going into storage; I'd thought the 2 day move would give them time to drop this off at the storage centre (near my old address) before the 250 mile drive south. No, it was still in the van: my stuff had been driven twice the length of the country for no good reason. - When I later wanted to access the storage, they said they were only open 9:00 to 5:00 Monday to Friday. For the price I was paying this seemed ridiculously short, and would mean I'd need to take a full day of leave to access it. All in all, shoddy service from Pickford's. Do not use.

Items Comprehensively Damaged due to Negligence.

Review · 16 Dec 2019 · RemovalReviews

My wife and I recently completed a three year stint in the UK, and upon recently completing our move back to Australia, we can confidently say that our experience with Pickfords was woeful. For our move from Australia to the UK in 2016, we secured the services of ‘Allied Pickfords’. They laboured the point that they were a distinct company from Pickfords UK, and I can see now why they were at such pains to do so. As a point of direct comparison, I cannot compliment Allied Pickfords enough. From the very beginning they were professionalism itself. When the agent showed up, she walked us through the entire process. She showed us the quality of the boxes they were using, which she confidently stated could take 90kg of weight. She helped us strategise about shipping times, so that our items would be away from us for the shortest time possible. She explained carefully their policy concerning pricing. And she even gave us tips regarding the packing process, including putting signs up to help tell the packers what to pack and what to leave. And the packers were fantastic. They wrapped everything so carefully, and stacked them in the boxes so neatly, that I can honestly say that we did not have a single breakage. And not one nick on our furniture. And even when we forgot to pack a carpet, their drivers went out of their way to come and grab it. In summary, they were friendly and supportive during the whole process. In light of this experience, we had great expectations for Pickfords for our return move. But we could not have been more disappointed. The agent whom we first met was fine; friendly and competent, if unforthcoming with information. It was only because I was so familiar with the process that I gleaned different pricing arrangements. There was no discussion about the…

International furniture removal.

Review · 8 Nov 2019 · RemovalReviews

After comparing several quotes, I opted to use Pickford's to bring a partial load of furniture, including two rare pianos, from the south of France to Scotland. I wanted the load to leave before the Brexit cutoff of October 31st, but more importantly, one of the instruments was to feature in a concert in Edinburgh on the 22d. Let's just say that the pianos aren't going to make it in time for the concert, and at the time of writing, they are further from their destination than when they started. They ere collected on the 23d of October - but not by pick fords. In fact, Pickford's seems to act as a sort of Tinder for your precious possessions - passing the liability on to others and getting other companies to do the actual transport. I was not told this at the time of booking. The whole process has been utterly shambolic - they wanted to know how m much the pianos weigh (how do you weigh a piano ?) they didn't have the appropriate equipment and were effectively clueless on all fronts. This was a very expensive job too - Pickford's cost considerably more than their specialist competitors. I had made my parameters clear when I did the booking. I would not use them again. the communication was poor, the information was wrong or minimal, the deadlines have been missed on all fronts, and it's a total disaster. And I haven't seen if there is any damage. DO NOT USE !!