Reviews of Simply Removals

Simply removals don’t bother.

Review · 20 Apr 2020 · RemovalReviews

So great cheap quote from a snake oil salesman (assessor) and from there not great. The lads who moved us. But company staff on phone rude. Never use them again. Don’t even want to contact them to try and get compensation for lateness..

Paid upfront - total lack of response to my complaint.

Review · 2 Aug 2019 · RemovalReviews

Ours was a small job. The 2 men who turned up refused point blank to pack anything, even though it had been prearranged, One (why just 1?) box packed was charged for on the prepaid invoice. I emailed the company several times but received no response at all. I left a 2* review on their site but it is not shown - just glowing 5* reviews.

Awful.

Review · 15 Oct 2020 · RemovalReviews

Took them to Court and won. Was awarded over £1000 before the sheriffS were sent in to collect the debt the company went into liquidation. They continue to trade in liquidation since November 2019. Avoid. Https://find-and-update.company-information.service.gov.uk/company/06088963/filing-history.

Very disappointed, caused upset in so many ways.

Review · 25 Jan 2020 · RemovalReviews

The salesman on the telephone was very helpful and professional. The movers were hopeless. They didn't pack a thing, even though we had asked for this service. They hadn't a clue how to load and unload possessions with care. Broken lamp, mirror, dirty scuffed mattress, chipped bedroom furniture. Everything was just piled in. When we arrived at our new house they phoned to say they couldn't make the drop until 9 PM. In a residential area! We declined and they said they would come in the morning. Next day they didn't have a driver available but finally got to us mid afternoon. Absolutely do not use this company.

I do not recommmend.

Review · 24 Oct 2019 · RemovalReviews

Unfortunately Simply Removals over promised & under delivered. They arrived two hours late & two men short of what we were promised, and of course, what we had paid for. The team worked hard but they are not skilled removals staff - we ended up with a broken fridge freezer & some items had to be left behind because they could not get them out (we had to use another service on the following day to complete the move - needless to say - they had no problem getting the items out). Moving is stressful & we had worked hard to mitigate much of the stress. Using Simply Removals was a bad decision. Please avoid using this service - they will disappoint.

Do Not Use This Company.

Review · 17 Sep 2019 · RemovalReviews

I BOOKED THIS COMPANY TO MOVE ME IN JULY 2018 ASKING THEM TO STORE MY BELONGINGS AS I WAS GUTTING MY NEW HOUSE. 12 MOTNHS LATER I ASKED TO COLLECT EVERYTHING ONLT TO BE TOLD THE HAD LOST EVERYTHING!! MY STUFF WAS NOT LOGGED AS EVER ARRIVING IN THE WAREHOUSE. ITS NOW WITH THE POLICE AS THE DRIVERS ARE SUSPECTED OF STEALING IT! DO NOT USE THIS COMPANY IF YOU VALUE YOUR BELONGINGS.

Would not recommend.

Review · 31 Aug 2019 · RemovalReviews

When we were getting quotes for our move; it was a medium sized job, which involved pick up at 3 locations in East London (1 of which was just for a sofa bed) and a final delivery point in Surrey, Simply Removals came back with the cheapest quote. After having used their services, I can see why. Moving day is always stressful and this company made it even worse. I had asked for a delivery start time of 10am. They turned up at 9.15 at the wrong initial collection point. Communication throughout the whole process was poor. Communication was made difficult by a language barrier, and though the two men worked quickly, they were also careless and I ended up with a damaged cupboard and stand fan. While carrying a sofa bed from the property they lost a bag of screws and bolts, which luckily was found for us by the person living at the property. There were two men for the job as we requested, the older of the two kept complaining about how heavy items were. He was also very unprofessional in asking one of my friends who was helping with the move if she would be going with them in the van followed by a suggestive smile. I know that this could be seen as a joke, however it is still very unprofessional behaviour; we were paying for a moving service, not for people helping us to be made to feel uncomfortable. Communication from the staff booking the job left far to be desired too. There was a rather abrupt staff member named Frankie who called to confirm the job, and there were times I had to chase to get confirmation of payment and job confirmation pdf. Overall, an unpleasant experience which is a shame as the initial customer service when I was looking for quotes and booking the moving with the company had been good.

Avoid at All Costs. Worst Removal Service Ever.

Review · 12 Aug 2019 · RemovalReviews

If you're thinking about using this companies service please reconsider. I guarantee that you will find a better service elsewhere.The problem with this company is that a number of our personal items were stolen by the delivery men, and when confronted with this reality the company ignored our emails.This resorted in me calling them to explain the situation, and I have to say I was absolutely disgusted by the way this company treats its customers. I tried to explain the situation in a calm and peaceful manner all I got in return was a verbal attack. Very sickened by this experience, and the sad thing is we're absolutely powerless regarding the matter. So please for your sake don't bother with this company because I would hate for anyone to go through the same nightmare me and my fiance had to go through. Look elsewhere.

Do not use this company.

Review · 9 Aug 2019 · RemovalReviews

Do not use this company. I used them for a simple one bed house move in Aug 2019 and it was a disaster from start to finish. I was given an estimate time of between 1-4 in advance and told I would get a phone call on the morning with a more specific update. I received no calls and had to chase 3 times to be given a time of 3.30pm. At 4pm no one had turned up and I had received no call so chased again to be told they would arrive at 5.30pm. This was cutting it really fine with the storage company close times where my boxes were going to. They turned up and spoke very broken English but were annoyed about the amount of boxes even though I had listed everything very clearly when getting quote. They kept telling me how tired they were which I did sympathise with as they are obviously being worked to the bone. They then said my wardrobe was too big, I explained that I had told the company this in advance and asked for advice and they said it would be fine, the removal man very snappily said back well they aren’t here ok. I said ok just leave it and do everything else. Next thing I know he is trying to get it down the stairs and broke the top of it. I was so tired and beyond care by then (plus a little intimidated) I didn’t make a fuss as I just wanted to get out. Finally we got everything out the house and to the storage unit - they were still complaining and were very annoyed it had to go to the second floor. As I said I do feel sorry for them as they clearly get paid pittance and work very hard but there was absolutely no care in looking after my items, poor communication from both them and the office and all in all it was a very stressful experience.

Avoid this company.

Review · 13 Jun 2019 · RemovalReviews

My son made the mistake of using this company to move from a 3-bed flat to a house. He made the arrangement and paid by phone, about £400. When the movers turned up, they refused to move a good deal of the stuff. We had to pay £100 extra over the phone. After this, they refused to remove anything they claimed had come from the garden, even though most of it hadn't. These people are dishonest, unhelpful and rude. There are plenty of alternatives out there. You should avoid this company.