Reviews of Special Ops Moving

Excellent move.

Review · 15 May 2018 · MoveAdvisor

Have used them three times now. Always very efficient, courteous and careful with my furniture. When they packed my things last year for storage, everything was wrapped carefully so nothing was scratched. Then this year when I moved they unwrapped and placed things exactly where I wanted them. Would recommend them highly!

Horrible.

Review · 1 Aug 2018 · MoveAdvisor

Most horrible and unethical moving company I know. Did not show up at all! Our client has a spinal cord injury.. cannot move himself (literally) or his property. They said they would make it right and would move him for free the next morning.. did not show up. Do not do busy with them. They haven't refund his deposit either. They are horrible and they will not show up. They keeping saying the paid another company at their own expense to do it, but that company "did not show up" and therefore they had no expense. They also keep saying the refunded deposit, but its not showing as a pending transaction in customer account.

Their cancellation policy is deceptive and dishonest. DO NOT USE THEM.

Review · 25 Jul 2018 · MoveAdvisor

Their cancellation policy is deceptive and dishonest. DO NOT USE THEM. I no longer needed their services well over a month before the move date, they refused to refund a 25% deposit. When I setup the move they NEVER SAID ANYTHING ABOUT the deposit being NON refundable. VERY DISHONEST BUSINESS PRACTICE. USE ANOTHER COMPANY.

Awful, Awful Experience.

Review · 24 Jul 2018 · MoveAdvisor

If I could give negative five stars, I would. I hired the company because I respect that they supposedly hire veterans, but this was not the case for my move at least. I paid $400 for a small one bedroom move of fifteen miles, where I had everything packed and boxes stacked together. They were over an hour late, even though I was the first move of the day, and their response was that "they just got a late start on the day." It was two kids, probably smaller than me (and I'm a 5'6, 115 lbs female). My boyfriend was just supposed to oversee the move, but he ended up doing the entire move. The kids had no idea what they were doing and could barely lift a box. I showed up four hours in to the move and my boyfriend was the one lifting the heavy boxes, while one kid pushed a box on a dolly and the other walked behind him. I started carrying boxes in my work clothes and moved faster carrying heavier boxes than either of the kids. I requested to speak to the owner or a manager, but still haven't heard back from anyone. After having unpacked now, some of my stuff is broken as well. It was God awful, DO NOT HIRE THIS COMPANY.

Storage & Moving.

Review · 8 Jul 2018 · MoveAdvisor

Wishing that Special Ops movers had not misplaced my marble stand, my 5 shelf glass hutch, my 2 glass end tables, my treadmill, my floor lamp, my 2 step stools, my boxing bag, my desk chair, my grandsons train table, my mothers oak table top, my grandsons pool blowups, my grandsons baseball equipment & basketballs from the Nuggets & soccer ball & nerf guns & other outside toys, & I know but can't yet confirm all of the XMAS décor & Halloween décor in plastic tubs! I'm sure that when I have finished unpacking the list will be a lot longer. How incompetent can a company be & still be in business!! Also, we have several boxes & other items that belong to other people & Special Ops doesn't care!!

How are they still in business?

Review · 26 Jun 2018 · MoveAdvisor

This outfit is a joke. I spent two evenings waiting for them only to be given excuses both times. I have been passed around from one 'Manager' to another about getting my deposit refunded. I left another message tonight. These fools like to align themselves with the military .The military is a fine organization that gets things done. These folks are the opposite. Leslie or Tanya will gladly book your "appointment" but if you ask for a refund, all the sudden they can't do that. Don't book with with them unless you want to throw away time and money. A quarter of a star is too much a rating for them.

May 2018.

Review · 21 Jun 2018 · MoveAdvisor

One star is being much too generous. Unprofessional, and far from "Special" in any way! Late, broken, damaged, no communication or returned calls- all the lovely things I am reading now and wish I had paid closer attention to. This Denver office is sketchy to say the least. My card was charged after I refused to pay with no communication whatsoever. Absolutely the worst possible scenario from beginning to end.

Top 5 WORST Movers I Have Ever Used.

Review · 13 Jun 2018 · MoveAdvisor

Brief history: My wife and I move 90% of all the boxes and small items prior to the movers showing up. The movers only needed to move the furniture in the 2 bedroom, study, and half the furniture in the living room. In addition to the furniture, there were a few boxes downstairs, a patio table, and a few items in the garage. The company failed to arrive on the moving day. Arrived 2.5 hours late the next day. Sent 1 mover and 1 kid that was in training. The took 10 hours to move my items approximately 15 miles up the road, and lost most of the screws to by beds. I could go on, but the general theme behind my review is that the company as a whole is incompetent. Stay away from these guys.

Buyer beware.

Review · 4 Jun 2018 · MoveAdvisor

Special ops moving company is fraudulent. They arrived five hours late for the move, sent movers that were incapable of completing the task. They were highly untrained and uneducated on how to move heavy items. They sent me a three “man”crew that can consisted of two new scrawny guys and a small girl that reported that she would not lift anything heavy. It took them over six hours to complete a task that has taken 2 to 3 every other time we have moved. They demolished our kitchen table, all of our banisters in both houses and multiple floorboards as well as large gashes in the doors and flooring. Every single piece of furniture had multiple gouges/scratches in them. They did not finish the job and when they got to our final destination they moved a couple items into the house and then drop the rest in the garage and on the driveway. They did not check out with me. I spoke to the manager Leo and Mike many times throughout the day and they were very unhelpful. They only moved 25 items and it took them over 6 1/2 hours and charge me over $1000. They also stole our pushbroom as well as our kitchen broom.

Stay Far Far Away!

Review · 16 May 2018 · MoveAdvisor

If I could give negative stars, I would. This company was an absolute JOKE and they should be investigated. We hired Special Ops to move us out of our home in Aurora, store our belongings for a 3 week period and then move us into our new home in Northern Colorado. It wasn't until our move into our home that we experienced the nightmare that was Special Oops (I mean Ops). I called the day before out move to confirm that everything was on track. Leslie confirmed with me that we were scheduled for a 5/11 delivery with a 3pm-5pm window. She mentioned that they would begin loading their truck with our belongings at 8am and then be on their way. Again, she confirmed all dates and times. On 5/11 (our scheduled moved date) at 4:30pm I had not heard from anyone. I attempted to call. No answer. I tried multiple times with no answer. I was hoping to get an ETA and give more specific directions into the development as our home is not searchable on GPS due to it being new construction. I finally got in touch with "dispatch" around 5pm. He told me when he left the warehouse a couple of hours prior they were still loading my stuff and that "Mike the warehouse manager" would call me in about 15 minutes and if I didn't hear from him, call back. 30 minutes or so later I still hadn't heard from him so I called back. No answer. Mike finally called me and was rather flippant and snarky. He said they didn't start loading the truck until 11am. When I questioned why as Leslie had informed me the loading would begin at 8am he said "well it was close". Um, how is a 3 hour gap considered "close"?! He then became defensive and implied it was our fault because we "have a lot of stuff". If I'm not mistaken, you KNEW how much stuff I had well ahead of time. After all, you DID move it into your…