Reviews of Total Care Moving

Thank you good service I would definitely recommend.

Review · 5 Oct 2020 · MoveAdvisor

Thank you to everyone at total care who helped facilitate our move over the weekend. The crews on both ends were absolutely amazing. Very careful and organized. My belongings arrived without any damages. Big thank you to Jenna as well, she was so helpful and very communicative throughout. The price was attractive and the service that I recieved was worth the money spent. They delivered on the next day with no delays or waiting time. I highly recommend them! Ps. Thank you for the Starbucks giftcard, the coffee was appreciated during the unpacking.

Good service.

Review · 20 Aug 2020 · MoveAdvisor

Thank you guys you all were amazing to work with movers were very nice. From the person who helped us out to the guys who delivered my stuff were very good thanks again.

Nice work done.

Review · 9 Aug 2020 · MoveAdvisor

These guys really work very hard, good team work with great professionalism. moreover, complete the work in less time then we thought and provided the good care of the furniture. Love the service #bestmovers.

Relocating from Montreal to Kitchener.

Review · 7 Aug 2020 · MoveAdvisor

Jenna and the Total Care Moving crew helped me out relocate my family from Montreal to Kitchener this Summer (2020) They sent me a quote based on a 2 bedrooms Appartment that was amazingly competitive and fair! Negotiating with them felt really natural, warm and welcoming. It felt like I was talking to a friend that really wanted the best for me in this frightening attempt of moving in the middle of this covid 19 situation. I should say that Jenna makes the process a lot easier and you can feel the whole process would be fun. Mike and the crew in Montreal arrived on time, they notified me the time of arrival and they came with 5 people to take care of my stuff. We finished loading at 5 pm on a Friday and the crew arrived at 9 am next day as they have said. I loved that because I really like being punctual. The crew in Ontario was very respectful and they took care of my stuff with a absolute care. Both crews were super welcoming with my 3 years old , joking and letting him see the truck, and I really appreciated that because he enjoyed all the process and it made the transition easier for him. Final price was almost exact to the original quote which means they really estimate based on experience and on what it is really going to cost. I enjoyed working with Total Care Moving since email number 1 and I appreciate and I'm very thankful with Jenna, Mike and the crew for helping me in this big step I was giving by relocating my family.

Grand Bend to Ancaster, On.

Review · 22 Jul 2020 · MoveAdvisor

Actual move was very well done. Professional, personable, strong and hard working crew in very hot conditions. Very impressed with Albi, the leader who was very accommodating to any request. Disappointed in the late start; made for a long day. Overall, very pleased and would recommend Total Care Moving.

Moving.

Review · 15 Jul 2020 · MoveAdvisor

Got the guys from total care to help with the move of my shop equipment. I honestly can’t thank these guys enough with all the help they provided. From staff over the phone to the delivering driver and moving staff customer service was top Notch!! They made my life so much easier with just one phone call! Highly recommended for a hassle free move!

Great house move.

Review · 10 Jun 2020 · MoveAdvisor

I am so happy that I went with this company. I had a great feeling from when I first spoke with Jenna. Then I went online and did my research and their reviews matched the customer service I recieved. The movers were incredible. I had a lot of stuff and I was worried that it wouldn't all fit onto one truck and that we would have to go back. I don't know how they did it but they loaded that truck so tightly and fit every last item in. There were no damages to anything. This company was worth every penny. I strongly recommend using them for anyone that needs to move.

Move out of town.

Review · 11 Aug 2020 · MoveAdvisor

The crew was on time and worked hard. They were polite and experienced. I did expect some minor scratches where an item was much larger than expected. That being said as a team overall It was what I expected. They were efficient and we moved approximately 1 hour away and it took less time than quoted and expected. They were honest and that is what I wanted.

'Total Damage'.

Review · 9 Aug 2020 · MoveAdvisor

If there's one thing I learned through my move with Total Care, is that everything is open to interpretation. Let's take 'total care', to start. One could think that hiring professional movers with the name 'Total Care' would mean that the company cares more than to deliver your possessions in just 'useable condition'. That they would take 'care' of your belongings while in their hands, and would ensure that they are delivered in the same condition in which they were gathered at the begining of the move. Lesson learned. According to 'Total Care' moving company, causing damage to most of your wooden furniture (and fabric furniture, too), is a completely acceptable practice by a professional moving company. Ok, so next would be 'wrapping' your furniture. Their advertisements show images of furniture nicely 'wrapped' in blankets, with said blankets held in place by plastic wrap. Their verbal communication to clients about their service including 'wrapping' WITH blankets, would further suggest (maybe more than suggest?), that they'll actually 'wrap' your furniture in blankets, and then bind with plastic wrap. Somehow, this is not the case. Somehow, the 'we'll wrap your furniture in blankets' ended up with furniture being either A)not wrapped in anything at all, or B)being wrapped in plastic wrap only. Moving along, we come to 'professional'. It is inadvisable to believe that a 'professional' moving company would arrive with: a clean truck; enough straps to ensure that your belongs didn't fall over while in transit (yes, that happened); that they have their own step ladder to stack items and won't be asking their client if they can climb on their (unblanketed) furniture to which the client then has to supply them with a ladder; that they have enough blankets to protect the…

Total Nightmare!

Review · 21 Jul 2020 · MoveAdvisor

Do not go with this company, mostly inexperienced movers they have. They have a good sales pitch, but at the end it was the opposite of what I was promised. Keep in mind I booked a month ahead. 1) I was told that not a problem to get an early start 7am. Reality: gave me a bunch of excuses and showed up 2:00pm in the afternoon. There is no excuse for this. my thoughts are is I agree with the other bad review for this company is that they double book. 2) Was promised they would protect my flooring with floor runners. Reality: they didn't even bring floor runners, they absolutely didn't "care". The result hundreds of dollars in damage to the hardwood. Also hundreds of dollars damage to my walls they hit, scraped and for some reason carelessly put their dirty hands on. 3) Was promised they would protect my furniture AND if anything were to happen, they would settle it on the spot. Reality: A lot of furniture damaged. My dining room table, my son's computer desk, my filing cabinet mysteriously crushed to the point I can't open it. There was damages to many others as well. Again hundreds of dollars in damage. When I asked the one guy about the damage to filing cabinet I was rudely asked to "call the office" instead. 4) Was quoted at 12 hours max. Reality, Took 16 hours in total. Because of my hassle of them arriving late they said would not charge for last 3 hours, but when asked about the damage to my furniture, floors and walls. they rudely said I am being compensated by not charging extra hours. when in reality it took what was quoted anyways and I ended up paying over 2000! I may not have minded this price if I didn't have about 1000 dollars in damages. Also, the stress and pressure that was put on our family was horrendous. The workers would be nice for awhile, then…