Reviews of Unique Van Lines

Horrible and dishonest! One star is too many!

Review · 28 Jul 2020 · MoveAdvisor

The worst and most inadequate moving company I have ever experienced. Completely dishonest and broke all of my large items that were moved. Every single thing about my move was horrendous. People that work for the company are very rude, lack any sort of communication skills and are completely shady. 1. The owner and every single person who works there is an absolute nightmare to talk to. They are all consistently rude and patronizing. They will treat you like you are a child and also lie to you. 2. On the day of my pickup, I could literally hear the movers clunking and throwing my boxes down the stairs, which were labeled fragile! Their complete disregard for my things was a joke. 3. I called them a few days before my scheduled date of delivery and they said “90% chance the driver will deliver on your date of delivery”.. this same statement was made for 2 weeks consistently. The craziest part about this is that I continued to call and ask where my things were and the assistant told me that the driver loaded the truck and left which was a LIE! So I had to drive from Ohio to Chicago and left in a hurry to meet the driver with my things, only to find out that she lied about them leaving. I was left in my apartment with no furniture for 2 entire weeks. So my things were delivered 2 entire weeks late. They continually had tons of excuses (e.g. the driver’s car is in the shop), when they were just jerking me around so they could fill the truck with other deliveries, which they did because my delivery truck ended up having 11 total. This makes them completely dishonest. They are too shady to tell the truth about what’s going on. 4. I hope you didn’t assume the delivery date went well either. The driver called me 3 hours before the delivery and said he needs to transfer the…

Worst Company I've Ever Dealt With.

Review · 22 Jul 2020 · MoveAdvisor

I am not one to write bad reviews. In fact, I have never written a review like this before. The only time I would decide to write a negative review is if I had issues with the company on multiple occasions and they did not care to ensure that my needs were met and empathy was involved. This is that instance. They kept charging me more and more money that I had no choice but to pay. I was not informed about many of these instances until the last minute where I had no choice but to pay the extra money or I wouldn't get my stuff. Many items arrived broken. Many items are still missing. I filed a claim to get this taken care of. It took months to hear back from them. About six months. Once I kept calling and hounding them, they finally sent me a settlement of, get this..54.00 dollars and they backed it up with the contract. I'm sure whoever is reading this can agree that is ridiculous. And I think the worst part of it all is, they were rude and apathetic to the situation and my feelings from the beginning to the end. Lack of empathy, professionalism, accountability, ethicality , consistency, and honesty. Let me take the consistency park partially back. They were consistent with their apathy and unprofessional behavior. That was all they were consistent with. Worst company I have ever dealt with hands down. I hope one day someone can file a lawsuit against them so this company cannot screw people over and treat them unkindly in the process. I know I wasn't the first person to have this issue with them and unfortunately, I'm sure I won't be the last. Please do not work with this company. I want better for others than what I experienced with them. No one deserves the treatment I received from them.

Do Not Use These Movers!!

Review · 25 Mar 2020 · MoveAdvisor

Our stuff arrived after a month of waiting, most of the boxes detroyed, broken, and MISSING ITEMS such as a $2000 bike and custom made suits. These people are thieves!! Do NOT TRUST your belongings to these bunch of clowns. YOU WILL REGRET IT!!

Horrible.

Review · 6 Feb 2020 · MoveAdvisor

TLDR: DO NOT USE THIS COMPANY. Karin, Leann, and the entire staff of Unique are rude, disrespectful, and should get out of the moving business. Not only do they not respect their customers, but they lie to them to save their face. When caught in a lie, they won't answer or return their customers' calls. I was promised next day delivery of my possessions, (1-5 days max). After MANY phone calls, and questions, I FINALLY received my delivery 3 WEEKS later. 100% unprofessional and a horrible business. The ONLY thing good about this business is that the drivers were actually nice and professional. The team working in the office should quit their day jobs and find a new business to ruin.

Move GA to TX.

Review · 21 Jan 2020 · MoveAdvisor

Overall we are disappointed in services provided for our move. We are not novices at moving so we know what can occur during a move. This was our worst move in 10 domestic and overseas moves. We explain below our evaluation of Mover Selection – We chose poorly Pick Up and Delivery dates – Pick up delayed causing problems with incoming residents, delivery 20 days after first available date. Work ethic of Pick Up and Delivery crews Communication process with movers – Very Poor Claim Process – Disappointing We used Unique Van Lines after contracting with a broker go between. We were not aware they were brokers and not movers themselves. This kinda confused us, but it wasn't until those last few days before our move that we were informed it was a different company. Our pick up date slipped by 2 days. This created a conflict as we had less time to clean up before the incoming occupants arrived. The mover showed up in a 'rental' truck and the boxes that I thought I had paid for to cover our mattress & box springs did not show up, they were placed in plastic bags. It was implied that they would be placed in boxes at the storage facility. When they arrived at our new address the mattress had the plastic bag on it, but the box spring had nothing on it, and in fact it had been transported on the outside back of the truck and was wet and muddy. The delivery time was also confusing, it was indeed in the contract but not clear at all to us that the delivery could be anywhere up to 21 BUSINESS days after our requested delivery date. We actually wondered if the delivery would happen at all. As the delivery came, it was also in a 'rental' truck. The mover and his crew were removing things from the truck and taking them into the house so quickly and not paying any attention to the…

Scam.

Review · 27 Sep 2019 · MoveAdvisor

SCAM ALERT! This company is an absolute joke. They treat your stuff with absolute disregard. They break a ton of stuff, they refuse to do the job, and then they hold your stuff hostage for more money. They lie, cheat, and scam you on their paperwork. DO NOT USE THEM. If you have a broker like I did DO NOT LET YOUR BROKER USE THEM.

Run The Other Way.

Review · 15 Aug 2019 · MoveAdvisor

I didn't choose this company on my own accord, I contracted with a company with a very good reputation and somehow got pawned over to this mess. This is the most unresponsive company I have ever worked with. Trust me, all you have to do is call once and hear what’s on the other end of the line to understand what kind of service you’re going to get… They showed up on the day of my move saying they would take cash only, in all prior conversations they stated that the first half of payment would be accepted via debit/credit or cash. I was yelled at on the phone (amazing customer service again) for not having cash, turns out they do take cards they would just prefer cash…so they’ll yell at you and try to back you into a corner. Additionally, during my move-out, the guys told me that it would take about a WEEK for my stuff to come… 3 weeks later—they show up unannounced and call me wondering where I am. I had been calling the office every single day prior asking them to be transparent about when they had an ETA because I would be at work and need 45 minutes to get home. When I finally get the payment taken care of the men started unloading the truck. I was sitting in the main room while they unloaded everything watching them work. At one point a man was carrying my large mirror box and I could hear broken glass rattling. I hear them go in into the other room and DROP it onto the floor, only to continue laughing about the $250 mirror they managed to shatter. Of course, they tried to be sly and not say anything about their mistake and they tried hiding that box alllll the way in the back behind the rest of the boxes…red flag. Another huge red flag to me was that many of my boxes showed up with the tape completely peeled back, which was an indicator to me that someone was…

An Absolute Nightmare.

Review · 3 Aug 2019 · MoveAdvisor

I called the morning they were supposed to arrive for pick-up and after two hours I was told they had an unexpected repair and would be 4 days later (2 days past our contract). Fast forward, I have still not received our goods that should have been delivered over a week ago. The truck is once again claiming mechanical problems. 36 days and counting..

Scam- do Not Use This Company!

Review · 24 Jul 2019 · MoveAdvisor

DO NOT USE UNIQUE VANLINES OR ALLSTATE USA TO MOVE!! Never go through a broker (Gateway Express Moving) because they will set you up with the worst company (AllState USA or Unique Van Lines) and not care. We were told our stuff would arrive in 3-5 days so we brought nothing except our dogs and a small suitcase with clothes on our cross-country move from Indiana to Colorado. Our stuff arrived yesterday.. exactly ONE MONTH later. If we were told that our stuff would arrive in a month then I would have no complaints, however, these people lied to us, contradicted themselves in every phone call, took our stuff to a warehouse in Ohio, were extremely rude, unprofessional, incompetent and refused to send us the contract since we weren't there for pick up (they arrived 2 days after they were supposed to and we had to leave to go to Colorado already). Ariel and the owner of whichever company this actually is were by far the worst people I've had to work with. Words cannot describe how absolutely awful these people were to work with and how shady they were. AllState was supposed to move us but Unique Vanlines picked up. Every time we called they just said Moving Company and kept contradicting who they were. This is a huge scam, they have one company doing the dirty work and probably the other to hide their money. They charged us $700 more than in the contract when we did not end up taking our couches, side tables, coffee table, lawn mower and vacuum. They showed up to our house yesterday with a U-Haul instead of an actual marked truck and of course glasses were broken, boxes look like they were hit by a truck, dents and chips in furniture. Stay away from these awful people and save yourself some stress. I wish we would have rented a truck and did the move by ourselves.

My bike was missing.

Review · 3 Jul 2019 · MoveAdvisor

Steven (from Unique Vanlines) changed me a huge fee for shuttle service and forced me to pay cash and signed all the paper before starting the unloading (threatening to go w/o delivery if I don't do it). Now my red Citizen foldable bike was missing. I have no way to get it back. Very bad customer service. When you needed help, they got you the answer machine and never reply. Their phones only worked when they wanted to talk to you.