Reviews of University Student Movers

Deceitful business practices, false advertising.

Review · 22 May 2018 · MoveAdvisor

I contracted with this company on May 1 to move a young college student on May 22. I have a long email chain where I confirmed the date and time multiple times with Jay Lee, confirming 2 movers and a truck on a Tuesday at 9am at $110/hour. A week prior (May 11) they sent a link to ask for a deposit, which I didn’t see for a day, and then we delayed paying for a few days (May 15) . No reminder was sent nor any phone call received regarding the deposit in the 4 days in between. Two days prior (May 20) they asked if we could move Monday (May21) instead of Tuesday. I explained that we specifically only had Tuesday to do the move(couldn’t get into new place until Tuesday the 22), which was why I had confirmed the date and time so many times. The mover (singular) arrived on Tuesday, a bit late. He was apologetic, explaining it was a last-minute job he had picked up off a Craigslist ad. What!?! The “moving company” had just placed an ad and hired a random person off craigslist to move her! Their website specifically says “recent college graduates and current students” are the ones who will be doing the moving. This was random guy off craigslist! He could be anyone - he could have an extensive criminal background! I called and the number on the email went directly to a voice mailbox of no one in particular. The “mover” they sent gave me the phone number he had for them for a person named Sean. When I called them directly to inquire, Sean said that it was my fault that they had to hire someone off craigslist since we hadn’t paid the deposit right away, even though I wasn’t given any notification of this. I said they had promised me two people and he (Sean) again blamed it on me for having not paid the deposit the same day, even though I had never received any emails or phone…