Reviews of Vanguard Van Lines

Big Scam!

Review · 24 Jan 2020 · MoveAdvisor

Don't use this company. It's been 6 weeks and I never received my items. Simply put, David Gibson issues a quote. Roberta Hochburg handles the pick up and communication is shut off. It's a scam to steal your belongings.

Do Not Trust! do Not Use! Hire Someone Else!

Review · 24 Dec 2019 · MoveAdvisor

DO NOT TRUST! DO NOT USE! HIRE SOMEONE ELSE! While this company may appear affordable do not trust them with any of your personal belongings. They will steal and/or damage your property and in the end will not provide any reimbursement. To start, the “movers” arrived three hours late with no notice. I attempted to call the company over a dozen times with no answer or response to my messages. We were living in Los Angeles and had to arrange for the street to be blocked off but when the truck arrives three hours late there isn’t much else I could do. FIRST RED FLAG: The truck that arrived had no logos or information about the moving company, it was clearly rented. SECOND RED FLAG: Three men wore street clothes also with no logos or company t-shirts. THIRD RED FLAG: Two of the men moving my items only spoke Russian and sounded like they were angrily yelling at one another the entire duration of the move out. All communication is through generic emails to the company with the names continuously changing. Phone lines are never answered unless it is the sales line but they still tell you to call the number that does not answer. It took almost one month for our items to arrive cross country and when they arrived with damage and items missing. The driver (who was not the original that picked up my items) attempted to pressure me into signing the inventory sheet even when items were missing. I had specifically marked our boxes with a neon green duct tape and written our last name on it, many of which had been removed from our boxes. This new driver/delivery person almost took one of my flat screen televisions, but I grabbed it off the truck myself (box clearly labeled with our tape and name). They stole a very expensive Pelican Cooler with items packed inside and have only…

Very misleading prices and poor quality of services.

Review · 25 Nov 2019 · MoveAdvisor

First, the estimate I was quoted was based on a per item cubed footage, and I was told that my items would be held in storage with no additional charges (the company offers one-month free storage). However, when the movers arrived, I was told that upon visual inspection, the cubed footage of my items was twice as much as what I was quoted and that I would be charged accordingly (an additional $600-700). After packing my items, I was presented with a receipt that was sloppily itemized (grouped together nonsensically) and did not include the condition of the items at pick-up. Even though I was told by the pick-up crew that they would be delivering my items and I should expect them at the point of delivery, an entirely different moving crew arrived upon delivery, after which more confusion ensued. I was presented with the same receipt as the one I signed and received at pick-up, except this one had the original amount owed at delivery crossed out and replaced with a new arbitrary cost, stating I owed an additional $300 to cover the cost of a shuttle fee (~$200) and stair delivery fee. I then presented the moving men with my copy of the receipt showing the original amount I was told I would have to pay at delivery and the prepaid charge for the stairs fee. The moving men said that this was incorrect, and so I asked that they let me call Vanguard to discuss. Instead the head delivery man said he was already calling Vanguard and with phone in one hand, he began unloading my items with the other hand! I watched in horror as he banged my nightstand against the truck and placed it sloppily on the ground. He then hung up the phone and stated that he would 'discount' the stair fee, though it was already paid) and charge me the shuttle fee because my items were shuttled from one…

Move from Ca to Nevada.

Review · 21 Oct 2019 · MoveAdvisor

Not only did it cost me &14,000 but because the broker supposedly said I lived in an apartment one small truck showed up with one man so he had to bring a second small truck and load my 3 bedroom 2 ba home alone. Now I’m a day behind . Since I already paid for 2 trucks I asked my furniture not be moved to a larger truck but they did so not only did my things get damaged I had several items missing. After Vanguard kept messing me around for three months was told turn it in to insurance. This all started in March 2019 and still no payment from insurance company. This is going on 8 months. Be careful with moving and trusting a moving company. I guess my only other thing is to turn Vanguard and insurance company into BBB . I may not get compensated for what I lost but it will be on record. Never again. Could of purchased a U Haul for what I paid for this mess.

Run Away!

Review · 12 Oct 2019 · MoveAdvisor

Crooks! No regard for your belongings. I could say so much, but I’ll try to hit the main points. First, the movers came outside of the two day window they give you. I was rushed to move my things cross country. Second, they trapped me in a contract AFTER they came to move my things. They’ll make you sign paper work that says you cannot file a dispute with your credit card company, if you have an actual claim. AND, it says they are not liable for any damage. When they FINALLY came to deliver my things, there were holes in the boxes, smashed boxes and some had been opened. The driver had the nerve to ask ME for a dolly. Who comes to a job and doesn’t bring a dolly?? ?? They took no inventory; there were several jobs on the same truck, so it was a free for all for crooks. They were actually going to give me someone’s Harley, because they had no idea what was mine and what wasn’t. STAY AWAY!

This Company Will Steal From You & Will Send Criminals to Deliver.

Review · 1 Oct 2019 · MoveAdvisor

This company is full for crooks and criminals! They damaged all of my beds with rips, dirt and tears, all of our bed frames are cracked and damages (basically unusable), damaged almost all my furniture because of how the loaded the truck, stole our registry gifts from our wedding in July 2019, opened and resealed your boxes, "Lost" our 70" TV!! and "lost" 60% of my families clothes! The customer service from David Gibson and Roberta Hochberg is absolutely ridiculous and they are rude people. They have no customer service logic and basically will quote you so low to book the business. Once you book the business, just expect anything valuable to you to be "lost" or "damage". BEST PART IS - THEY WILL ONLY PAY YOU .60 CENT PER POUND TO REPLACE? Great right ---- These people are so shady and should not be in business. Especially going into people's homes. Don't expect a timely email back with any kind of status and no one picks up the phone. This company is FULL OF CRIMINALS and I PROMISE YOU THEY WILL TAKE ALL YOUR VALUABLES! The insurance company is even worse. Our claim was almost for $10K in damages and "lost" items, they are trying to pay us $124 for this claim! When our furniture and goods was being delivered, the two truck drivers intimidated us to sign the papers and said they would not leave our home until we signed it. We should have called the cops but we drove our family and our dogs to Colorado directly. We had no idea this would happen to us! PLEASE DO NOT USE THIS COMPANY AND RESEARCH YOUR RIGHTS! Get a lawyer if you can or need to. This company hires the scum of the earth and they probably graduated from San Quentin Prison!

Terrible.

Review · 30 Sep 2019 · MoveAdvisor

I used this company because they were the affordable option but they ended up losing all my stuff. Lost thousands of dollars and their team isn't getting back to me. Never use this sad excuse of a company!

If you like your things, DO NOT USE THIS COMPANY.

Review · 9 Sep 2019 · MoveAdvisor

I went with this company because it was "cheap" - big mistake! They had me run through my items over the phone and then sent me a quote. When the movers arrived they told me the dimensions for the items were not correct and that they could not take my coffee table because they didn't have room. Also, the movers that came were very unprofessional. One guy came up to my apartment, sat on my couch, and started telling me he couldn't take it all. The other guy was asleep in the truck. They didn't have measuring tape or enough tape or plastic wrap to pack the large items up. They guy with the paperwork didn't seem to know what he was doing. When I asked about the page for insurance, he shrugged and said "no one ever gets insurance..just sign there." The guys who brought my items were more professional and friendly but anything that wasn't in a box (I boxed my items) had some damage. My couch wasn't even in any wrapping when it was brought into my new apartment. When I called the next day, I left a message. Two days later, still with no reply, I emailed. That was about a week ago and I can clearly see how they do business now. Do not do business with these people!

Move me cross country.

Review · 7 Sep 2019 · MoveAdvisor

This was the worst moving company ever broke numerous pieces of furniture brand new thousand dollar treadmill never even arrived do not use this move or they are a rip off They never communicated to me when West things were going to arrive they are absolutely horrible do not use these Movers.

Very non-profession troop.

Review · 23 Aug 2019 · MoveAdvisor

They are very non-professional. While the time of pick-up. They came about 3 hours late than the two hours window they gave. Picked up the stuff fine. Then kept it to their storage for three weeks. We kept on calling in between to ask for an update and they kept on telling different dates. Finally, our things came to us. 2 boxes were totally torn out (really? Boxes go break, really?)!! The bed's headboard came out in a weird shape from the straight line!! The office chair's cushion is 70% gone (really??). To add on that we had 5 boxes less than the quote. All along the process from the pickup, we communicated that we are to reimburse for the fewer boxes as per the contract. They first said that once the stuff is picked then they will send the check. Then said, once the stuff is delivered then they will give the check. At the time of delivery, we were to pay another half so I said that I would give $52 dollars less for 5 boxes from the total. The driver said that we have to talk to the company, without having full payment, they can't deliver. So, we obliged (as there's no other option). Roberta and Karen kept on saying that they will send the check for the difference. It has been now for 6 weeks. I am following every week but they kept on promising different times. If you are stealing someone's money then stop pretending that you are trying to payout.