12 Sep 2015 · MoveAdvisor
1.0 out of 51.0
This is the worst moving experience that I have ever had. First, on the date of pickup, they did not show. When I called about the no show, they kept transfering and placing me on hold. When I finally spoke with someone she insulted me and called me a liar. I asked for my money to be refunded as this arrangement was not working out, and they refused. Moreover, when you initially book the service, they do not inform you that they are just a broker. They also tell you that the amount quoted is a flat rate. However, when the movers show up, they attempted to charge $12 for fuel from their business location to pickup. I never agreed to use a moving company in NJ as my storage unit is in the Bronx. Furthermore, there is no documentation stating that I am responsible for fees. Moreover, when I booked with Alliance, Jordan Doran told me that we do not pay for gas tolls etc. In addition, on the day I called because the movers never showed up, I spoke with Andrew, the dispatch manager. When I told him that I should receive a discount due to the no show, he told me that I cannot receive one. But, I can file a claim with their claims dept to be compensated. Ironically, they also delete the only paperwork you have for the move without notice. I went back to review the contract and clicked my reservation number in my email, and my contract had been removed. There is so much more to say but in summary, the customer service is horrible. The operators either insult you, place you on hold for internity, or hangup on you. Once they receive the initial deposit, they do not care about you.
Then, they throw all blame onto whatever moving company they hire to physically move you. On the 2nd scheduled date, the movers over an hour and a half late. Also once they have all of your stuff in the truck, is the time they tell you that you owe more money. Thus, they use duress. That company will show up and tell you that your items weigh more than estimated and tell you that you owe them more money. It is a bait and switch. .
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