30 Oct 2017 · MoveAdvisor
1.0 out of 51.0
This notice is an addendum to indicate which items were NOT packed at the pickup location in Santa Maria California.
1) 2 each King Size beds
2) 4 each Chairs, folding
3) 1 each Freezer, medium ,( because the leader of the shipping crew complained “there was so much stuff I have to think what I was going to leave behind” even though they were listed on the original shipping list to Kristina)
4) 3 each Garbage cans (4 listed only 1 taken)
5) 1 each Hamper (2 listen only 1 taken)
6) 1 each Ladders To 7 (took 1 of the 2 listed on shipping invoice “ladders” which was actually a 4 foot step stool and the following morning the same “ladder” was returned on the truck and we have no accounting of what happened to it. It should be noted that the “ladder” when returned appeared to be used by the shipping crew during the move, but again we have no accounting of the locating now of the “ladder”)
7) 1 each Ladder, Extension
8) 1 each Picture, Small (10 listed only took 9)
9) 1 each Sofa, 3 Seat/bed (2 listed only 1 taken, other had to give away, because the leader of the shipping crew complained “there was so much stuff I have to think what I was going to leave behind” even though they were listed on the original shipping list to Kristina)
10) 1 each Table, Glass Top (2 listed had to give 1 away, because the leader of the shipping crew complained “there was so much stuff I have to think what I was going to leave behind” even though they were listed on the original shipping list to Kristina)
11) 5 each Tool Box, Sm
12) 2 each Garden Tools (10 listed 8 taken)
13) 2 each Patio Umbrella
14) 1 each Work Bench, reg
In addition there were 2 chandeliers 1 of which was to have been taken and packed the other was planned to be replaced where the first one was removed BOTH items were packed. When discovered, the location of the replacement was questioned and the answer was “somewhere on the truck”. By refusing to remove the extra chandelier it caused us to have to purchase yet another new replacement.
The above listed items were reported to the lead of the shipping team and still ignored; with some items being moved into the garage by the packing team and not discovered until after the loaders left. In addition 1 of the folding chairs was placed ON TOP of a trash can and left.
Numerous boxes purchased by us were used by packing crew, of 100 purchased only 5 were left, in doing so those boxes can no longer be returned to the store for the refund. This was a full service move and clearly states that the boxes will be supplied by APEX not the shipper.
The invoice also states that ALL drawers MUST be emptied, but since again this was a full move that was to be done by the shipping crew. Instead of doing so they used packing tape to wrap around the dressers with the items still inside.
Additionally the Grand Father clock was not properly packed, it also was just wrapped around the wood with packing tape (it clearly states that such items will be covered in shipping blankets in your “BINDING MOVING ESTAMATE” and placed on the truck. This fact was brought to the packing crew attention to which they just ignored – several times --. Also per the instructions ALL mattress and box springs MUST be placed in either a mattress box or plastic mattress bags for “SANITARY REASONS”. This WAS NOT done by the loading crew - so for SANITARY REASONS these items will not be accepted at the delivery point and you will have to pay full value for replacement of these items.
Glassware was NOT properly packed in shipping boxes instead it was just put in the boxes; this again was called to the attention of the packing crew and ignored.
Clothing that was hung up and to have been rehung in clothing boxes was not instead it was just thrown in the bottom of the containers. The proof of this is that we still have all the metal rods that were removed from the boxes and left behind in the separate rooms.
This has turned out to NOT be a full service move let alone a professional one. Patricia was guaranteed by Kristina that the very most the move could cost would have been $15,000 and that was reaffirmed with the BINDING MOVING ESTIMATE dated October 9, 2017. Yet at 4:30 pm on October 24, 2017 Patricia was provided with an invoice $9000.00 higher! This invoice was NOT provided before the packing began as required but rather AFTER it was finished. Your BINDING MOVING ESTIMATE clearly states under the section titled “REVISED WRITTEN ESTIMATE: If prior to or on the day of the scheduled pick-up the shipper makes a change to the initial order for which they received an estimate (2) APEX MOVING AND STORAGE and shipper may execute a Revised/Recession document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB….This WAS NOT done in fact AFTER the 2nd days load at 4:30 PM the document was presented by the shipping crew leader and Patricia was informed she HAD TO date the document to the previous day (October 23, 2017) which she refused to do. In addition the shipping crew leader demanded to be paid in cash as well as informing PATRICIA she has to pay the tip to the crew. She had already provided dinner and beverages to the crew.
Kristina had already estimated the costs higher than was expected of the move, in her own words “so that there would not be and surprises or higher bill” . It should be noted that in fact there were LESS items taken by the shipping crew than were in the original BINDING MOVE ESTIMATE and that they were not accounted for on the last day in fact the shipping crew claims to have picked up an additional 1500 cubic feet. This would make the load – by their claim – 4,471 cubic feet. But since an average 53 foot moving truck can only carry 3816 not allowing for irregular shaped items one would have to wonder how the additional 655 plus cubic feet would arrive in Florida if the packing crew were correct in their math. We have faith in Kristina’s math and correctness of cubic feet even though there were items left behind. It should also be noted that the Company Invoice that was e-mailed to Patricia on October 25, 2017 at 3:10:18 pm had attached the ORIGINAL list of items that were submitted to Kristina on October 9, 2017 and was just a copy of same. The October 25, 2017 DOES NOT even list the items left behind but does contain the exact same starting number that Kristina had of cubic foot of shipment and only adds 1500 of unexplained cubic feet of material. This appears to be nothing but a bait and switch operation by the shipping crew as well as the exploitation of a disabled woman which under Federal ADA law is illegal.
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