26 Sep 2025 · MoveAdvisor
1.0 out of 51.0
Wish we could given negative stars.
WARNING: Avoid This Moving Company at All Costs
My experience with this company was nothing short of a nightmare, and I strongly urge anyone considering them to stay far away.
Dishonest Sales Practices
The initial estimate was around $4,000 for 700 cubic feet. Owen provided this figure but never mentioned the option for a visual inspection to ensure accuracy — he simply marked it as if we waived it. His focus was clearly on closing the sale, not on transparency or accuracy.
Bait-and-Switch Pricing
The day before the move, two men showed up, filmed our belongings, and suddenly claimed we had nearly double the cubic footage. This conveniently doubled the price. When I contacted the company for clarification, Stephanie disappeared, leaving us in the dark. After finally reaching Nikki, I spent over an hour on calls with her on September 4th, where the numbers kept changing. Quotes didn’t line up, deposits didn’t match, and every inconsistency was excused as an “IT issue.” In reality, it looked like numbers were being manipulated by hand.
Terrible Delivery and Service
While delivery was roughly on time, the service was appalling. The movers carried only two pieces inside and then refused to move anything else, leaving our garage packed with boxes, furniture, and belongings. They demanded payment before unloading, were rude, and rushed through the process as soon as they had our money. To date, we’ve already found multiple broken tables, shattered glassware, and damaged personal items — and we’re still unpacking.
Broken Promises
Stephanie promised us a $200 credit for delays at pickup — never received. She also told us to file a claim for damages and said she’d contact us. That never happened either.
What They Don’t Tell You
This company is nothing more than a broker. They outsource the move to the cheapest contractors they can find, pocketing the difference while leaving you at the mercy of unprofessional, careless movers. Once they have your non-refundable deposit, they know they’ve got you.
Bottom Line
This was a bait-and-switch operation from start to finish. Misleading estimates, unprofessional staff, lazy movers, broken items, and broken promises. Do not fall for their lowball quotes. Once you’re locked in, they will bleed you dry.
Stay away. This company cannot be trusted.
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