27 Oct 2019 · MoveAdvisor
1.0 out of 51.0
I had a truly awful experience with Van Lines Pros. They are a bait-and-switch company with unbelievably terrible customer service. They are so bad that even the moving company I used ended up cutting ties with them…
Here are some more details:
1. My move was from Detroit, MI to San Fransisco, CA through a company called Cross Country Moving Group, who brokered to Van Lines Pros. My belongings were picked up and put into storage in Ohio (out of all places?) for 26 days while I looked for apartments in San Fransisco. Once I found an apartment, it took another 44 DAYS for my stuff to reach my doorstep. 44 DAYS!! It turns out Van Lines Pros did not have the resources to move my stuff, so they brokered to another moving company without informing me.
2. I was quoted around $1800 for my move. By the time my stuff was packed in the truck, the price jumped to over $3800!! More than double the estimate for a small studio apartment! Not to mention $3 per ft^2 for bubble wrap? Are you kidding me?!
3. They did a horrendous job physically packing my stuff in the van. I took photos and measurements afterwards and determined that there was ~95 ft^3 of empty space in the moving van. In other words, they charged me over $500 for EMPTY SPACE.
4. They moved my stuff dangerously fast since one of the movers was late to run a PERSONAL errand. In particular, when moving my 55 in flatscreen TV, they stabbed the box with a furniture leg, narrowly missing the $1600 TV. They even allowed the entire TV box to fall over, which was miraculously caught by an observing bystander.
5. They lost my living room rug and a box of expensive kitchen goods. They also broke some bowls and plates and scratched up all of my furniture.
6. The worst part of the move was easily the customer service. Apparently, there is ONE individual who handles ALL of Van Lines Pros’ customers. I remember calling upwards of 10 times a day for a WEEK before I managed to get through to her. Whenever I did manage to get a hold of her, she was completely useless.
Do yourselves a favor and hire ANYBODY else for your move!
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