27 Jul 2017 · MoveAdvisor
1.0 out of 51.0
A lot of Ace Movers out there. This one is run by Darrell Lumpkin. I paid in advance to have furniture moved from a storage unit to an auction house. They showed up 1 1/2 hours late. When they got there, it was a cargo van (had provided list of furniture to be moved) which furniture wouldn't fit in (number of pieces or by height of vehicle). There was a driver and a 16 yr old boy (the driver's neighbor's son). Called the owner to try to get it straightened out. He promised to send a truck, but over 2 hours later, the same driver came back with the same van but a different helper. By phone, the owner said they would make 2 trips but the van was still an inadequate vehicle for the items. Also, the drive time of 2 trips could not fit my deadline of getting the items to the place they were going. The driver called a friend who had a high top van who came to help (not associated with the company I had paid). I had to move items myself to the vehicle to be loaded, and there weren't even adequate supplies to protect the items (they used 2 blankets of mine). Finally got to the destination. What should have been a 2 hour job took 6 hours of my day. I sent an email that night and Mr. Lumpkin called offering a free delivery in compensation, but for obvious reasons I rejected that. There was an offer to get back to me regarding refund of some sorts but he did not return correspondence for 72 hrs. I sent another email and in response he called at 11 pm (inappropriate) that night and next morning, and in spite of my request he email or text, he continued to text me to call him. When we finally spoke on the phone, he said the job had been done and that was what mattered. I would propose I'd like the job to be done, and done professionally, but that's just me. That's why so many details to illustrate how unprofessional it was. He offered a partial refund with conditions but he was aggressive, unprofessional, and inappropriate and I had no choice but to eventually hang up. What was simply dissatisfaction with a job on my part became very personal on the other end with unsatisfactory service recovery. I will say that my friend who recommended didn't have issues, but if it's 50/50 getting the job done well and dealing reasonably with individuals, that doesn't seem like good odds. I do not recommend.
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