7 Jul 2022 · MoveAdvisor
1.0 out of 51.0
If there was a way to give below star rating I would sadly- and let me emphasize I am not a serial online reviewer, I am not an angry, ill-intended, difficult individual and I have a very busy life. I commissioned the services of this company, at the suggestion of a friend, and I opted for their ‘white-glove’ offering to pack up my household during COVID. Ive kept my items under their supervision for a little over a year, and in March of this year, I contacted them to get my items back only to discover they declared the vast majority of my large and bulky items lost. We are talking mattress; media consoles; desks; bar etc. items that dont get so easily lost given their size (best part: i received four legs but not the rest of the table.) since March 2022, I have been waiting for this firm to connect with its insurance company and provide ANY official reimbursement response for this.
Ive followed up at least once every week- sometimes multiple times/week as I have been unable to move forward with my life. To date, I have a bed and a couch out of a complete 1-BR apartment. I have never experienced a more disappointing, frustrating, unprofessional service. I have calculated roughly over the years, a fee that totals somewhere in the range of 11,000+ USD to safely store my belongings and bring them back to me.
Months later, not only have I not received a single cent from them, I have been unable to move on- because they have done nothing to acknowledge the impact their poor service but also even poorer handling of this situation has triggered for me, and my livelihood. I would really not recommend this company under any circumstances. Mistakes can happen to anyone but the proactive choice of this firm- its client and claim department- to be this unresponsive and this passive to a loyal customer, means that, no one is really, truly taking care of you and your belongings- the bread and butter of storage companies. Very unfortunate a choice on their part.
All best, Ourania Dionysiou
Read more