1 Nov 2025 · RemovalReviews
1.0 out of 51.0
I booked this company for a move London to London and I had the packing included with the service. As a standard the offered dismantling and reassembly of the furniture that didn't fit through the door. Here comes the issue... I had our master bed and our kids bunk bed to move with other items. While reassembly our bed I realised that the guy was doing it the wrong way around and I asked him to tak it apart again and re-reassemble it. When it came to the kids bed, I didn't supervise and they ended up mounting the ladder wrongly without using two screws to secure the slates to the frame. This caused to the slates to collapse while my son was climbing into the bed almost having him falling from the bad. When I sent the picture and asked for compensation, after two weeks of hide and seek from them, they replied that it wasn't their fault and this could have been caused by myself like I was interested in dismount a mounted bed to make my kids fall.. they also mentioned a rubbish excuse of me not reporting the issue within 24hrs and they would have refund 50£ as a gesture of good will... Incredible.. absolutely unacceptable attitude from someone that says being professional. They just didn't take responsibility of their fault. Be careful..
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