Damage, breakage, and claims in Phoenix mover reviews
127 of 306 dated rows we hold for Phoenix mention this, 42% of the set, as of 21 Sep 2026. Up to ten rows per mover. A mention is a phrase match, not a verdict; some rows say the opposite.
Rows that mention damage, breakage, scratches, or dents. A mention is not a verdict; some rows say nothing was damaged. Read the thread. Then read what the claim rule says.
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| Phrase family | Rows | Share |
|---|---|---|
| Held our things, would not unload, hostage | 7 | 2% |
| Estimate changed, price went up, extra charges | 21 | 7% |
| Damage, broke, scratched, dented | 127 | 42% |
| Late, delay, delivery window | 53 | 17% |
| No-show, never showed, cancelled on us | 17 | 6% |
| Careful, wrapped, padded | 42 | 14% |
| On time, early, punctual | 39 | 13% |
What the rule says
- File a written claim with the mover inside the window on the bill of lading; nine months from delivery is the common term.
- An interstate mover must acknowledge within 30 days and pay, decline, or make a firm offer within 120 days. That is 49 CFR Part 370.
- What they pay depends on the valuation you chose: 60 cents per pound per article on released value, or repair, replacement, or cash under full value protection.
Interstate rules are FMCSA rules. A move inside one state follows that state, if it has a desk. This is not legal advice.
What you do this week
- 1Write exceptions on the inventory at delivery and photograph every flagged item with its tag.
- 2Send the claim in writing with inventory numbers, photos, and what you want: repair, replacement, or cash.
- 3Ask for the arbitration program if they decline. Claims up to $10,000 can be arbitrated at your request.
Rows mentioning this, by mover
Each link opens the full dated thread, sorted so you can read the low rows first. The count is rows that match the phrase family, out of the rows we hold for that mover.
- First Choice Moving and Storage13 of 20
- Cardinal Moving Systems12 of 20
- USA Moving & Storage12 of 19
- Low Budget Movers9 of 16
- A&C Brothers Moving & Storage7 of 20
- First Class Moving and Storage5 of 9
- U Haul4 of 13
- Arizona Discount Movers3 of 19
- Moving Help3 of 11
- Muscular Moving Men3 of 18
- Metro Movers2 of 4
- Royal Canadian Van Lines2 of 2
- Rushmore Van Lines Inc2 of 2
- The Property Options Group LLC2 of 4
- 5 Diamond Moving and Storage Inc1 of 1
- 500 Move1 of 11
- AIR 1 Moving and Storage1 of 3
- All Pro Moving Group LLC1 of 1
- American Long Distance Moving and Storage1 of 1
- Atlantic Relocation Systems1 of 1
- Blue Sky Van Lines1 of 1
- Car-Go Automotive1 of 2
- Classic Delivery1 of 1
- Coastal Moving Co1 of 1
- Copperstate Moving1 of 1
- Couple's Moving LLC1 of 1
- Cross Country Moving LLC1 of 1
- Donation Movers LLC1 of 1
- Dose Moving1 of 4
- Eli Trucking Co1 of 2
- En-Route Relocation LLC1 of 1
- Graceful Moving Group1 of 1
- High Priority Movers1 of 1
- Horizon Moving Systems1 of 1
- Independence Van Lines1 of 3
- Lady Liberty Moving1 of 1
- Lifetime Moving & Storage1 of 2
- Longway Movers1 of 1
- Madison Vanlines1 of 1
- Mastermind Moving1 of 2
- Metro Hop Relocation LLC1 of 2
- Mission Moving1 of 1
- Monster Moving LLC1 of 1
- Move Smart Moving1 of 2
- MoveR Van Lines1 of 1
- Moving Staffers1 of 1
- National American Van Lines1 of 1
- Nationwide Moving and Storage LLC1 of 2
- New Planet Moving & Storage1 of 1
- Oasis Moving and Storage1 of 1
- One Price Moving1 of 2
- One World Moving1 of 3
- Pacific Coast Moving1 of 1
- Pinnacle Moving Group LLC1 of 2
- S & M Relo LLC1 of 1
- Schumacher Cargo Logistics1 of 1
- Skinny Wimp Moving1 of 1
- Soft Touch Moving Company1 of 1
- Two Men and a Truck1 of 1
- US Interstate Van Lines1 of 1
- Venture Van Lines LLC1 of 1
- Ward North American1 of 1
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