No-show crews and cancelled jobs in Phoenix mover reviews
17 of 306 dated rows we hold for Phoenix mention this, 6% of the set, as of 21 Sep 2026. Up to ten rows per mover. A mention is a phrase match, not a verdict; some rows say the opposite.
Rows where a reviewer says the crew never came, cancelled on the day, or could not be reached. Paper first, then a plan B you can call by noon.
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| Phrase family | Rows | Share |
|---|---|---|
| Held our things, would not unload, hostage | 7 | 2% |
| Estimate changed, price went up, extra charges | 21 | 7% |
| Damage, broke, scratched, dented | 127 | 42% |
| Late, delay, delivery window | 53 | 17% |
| No-show, never showed, cancelled on us | 17 | 6% |
| Careful, wrapped, padded | 42 | 14% |
| On time, early, punctual | 39 | 13% |
What the rule says
- A no-show on the agreed pickup date is a breach of the bill of lading and, interstate, of the reasonable-dispatch rule.
- A broker that sold your job to a carrier who never confirmed is still the party that took your deposit.
- Card deposits can be disputed with the paper attached. Cash and app transfers usually cannot.
Interstate rules are FMCSA rules. A move inside one state follows that state, if it has a desk. This is not legal advice.
What you do this week
- 1Call the office and the USDOT-registered number, not only the salesperson. Ask for a new time in writing.
- 2If it is silence by noon, you are shopping same-day. Ask for a USDOT or company number before anyone drives over.
- 3Write it up with dates and the USDOT, dispute the deposit, and file with the NCCDB if the mover or broker is interstate.
Rows mentioning this, by mover
Each link opens the full dated thread, sorted so you can read the low rows first. The count is rows that match the phrase family, out of the rows we hold for that mover.
- Moving Help4 of 11
- A&C Brothers Moving & Storage2 of 20
- U Haul2 of 13
- 5 Diamond Moving and Storage Inc1 of 1
- Cardinal Moving Systems1 of 20
- Independence Van Lines1 of 3
- J&J Moore Nationwide Van Lines1 of 1
- LB Moving Group1 of 1
- Low Budget Movers1 of 16
- Pinto's Moving & Storage LLC1 of 2
- Skinny Wimp Moving1 of 1
- USA Moving & Storage1 of 19
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