PODS Moving and Storage

Reviews

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1. D

   David A.

   Source: MoveAdvisor · Kimberly, AL to Warrior, AL

   16 Aug 20224+ bedroomPaid $125

   Pods Driver

   I gave PODS a 3 star because it has been pretty good until the last driver came. Unfortunatly a kennel had been dropped off at our house while we were at work and it was sat in his way. I understand this is not his job to move but when you pulled my 18 year old 125lb child out there and got her to move itbyherself while you just watched. That is what I have a big problem with! Not many people today take the inititive to go above and beyond in their jobs and it makes for bad business

   Response from PODS Moving and Storage

   Thank you for providing us with your feedback, David. It's always good to hear what's important to our customers so we can adjust our services accordingly. We'll be sure to share your thoughts with our team.

2. T

   Tammy M.

   Source: MoveAdvisor · Maple Ridge, BC

   12 May 20233-bedroomPaid C$591

   Pricing fail

   When ordering my POD I just ordered one as I was reassured that I would get another if needed well the same day my POD arrived I realized I would need the other one however the PODS phone rep refused to give me the same price as was promised so now they will lose my business of getting a second one

   Response from PODS Moving and Storage

   We can certainly understand your frustrations, Tammy. We strive to be transparent by outlining all costs in your order confirmation. As mentioned on the order confirmation: Any changes to the products, dates, tax rates or locations ordered may result in a change in price and resulting charges.

3. C

   Christina P.

   Source: MoveAdvisor · Sanford, FL to Palmyra, VA

   19 Aug 20263-bedroomPaid $1,200

   A WARNING TO THE MEDICALLY FRAGILE COMMUNITY: BUYER BEWARE

   When purchasing services from PODS, be aware that if you have medical equipment/devices, and/or medication that you are transporting and reliant on, PODS is completely unbothered and unempathetic to your needs. They have delayed my equipment by over two weeks, even after I've escalated within their Customer Support and Advocacy department, explaining the urgency of the situation. BUYER BEWARE.

4. K

   Kendra M.

   Source: MoveAdvisor · Midland, MI to Cleveland, OH

   7 Aug 20264+ bedroomPaid $90

   Missed pickups and minimal communication

   The sellers of our new house made the mistake of using PODs. Their container was scheduled to be picked up Thursday last week before we took possession of the house. Then Saturday. Then sometime Monday -Thursday this week. Finally Thursday morning we get a scheduled time slot of 1:15 to 4:15. No show. No communication about the no show. My husband called corporate that evening and was promised an update the next morning. He didn't hear anything back. Reaching out to the social media team who replies to negative reviews gets us some communication at least. They are very polite over email, explaining it's a busy time of year.They have said it will be picked up tomorrow (Saturday). However, they haven't provided a time window and cannot tell me why this time it will actually be picked up. I'm also left wondering how backed up they are for a pickup to be over a week delayed at this point.

5. J

   Jenn R.

   Source: MoveAdvisor · Lehigh Acres, FL to Houston, TX

   23 Jun 20262-bedroomPaid $2,826

   A nightmare from start to finish

   I guess for an emergency move across states at the time the price was decent. However customer service is a nightmare to deal with. Whenever there is any issue with billing, refunds, etc. You get ping ponged between departments and no one wants to help resolve the issue. Its a constant fight and explaining the same situation to 4+ people every time. Super frustrating, and even if you try to explain the situation they refuse to help then transfer you again. Expect 2hr+ calls every time.

6. L

   Liz F.

   Source: MoveAdvisor · Riverview, FL to Apollo Beach, FL

   20 Oct 2024Partial movePaid $700

   POD NEVER DELIVERED!!!

   Terrible experience with PODS. Had a confirmed delivery for 10/16, which had been booked a month prior, delivery timeframe given of 3pm-6pm even. No POD showed up during delivery window, after calling all evening, we were told several times it is still on the way. The following day when speaking with PODS customer service and corporate supervisors we still were never able to get a confirmed delivery that day, or even any time soon. ABSOLUTELY HORRIBLE TO DO THIS TO CUSTOMERS THAT HAVE PLANNED TIMELINES FOR MOVING!!!

7. E

   Elizabeth G.

   Source: MoveAdvisor · Boston, MA to Clearwater, FL

   13 Sep 20232-bedroomPaid $3,000

   Not delivered on date contracted for

   I reserved my pod TWO months ago. Date of delivery was September 15, 2023. Then they changed it to the 20th! Never called me I just happened to see it on line. I had to make ten phone calls to move it to the 16thbut they won’t even tell me the time of day! I have three people I flew from Boston to Florida that are leaving on Monday September 18th. This potentially gives me ONE DAY with my family to unpack. I am 67 years old. I’ve now had to rent an airbnb for four people for one night, now maybe two. They should be ashamed of themselves and their poor customer service that puts me on home and disconnects me. I posting everywhere I can to avoid this company at all costs.

8. J

   Julia B.

   Source: MoveAdvisor · Gloucester, MA to Wayne, PA

   9 Jul 20233-bedroomPaid $1,000

   Damage to driveway

   Terrible experience with Pods. Their customer service is a joke. They damaged my driveway by gouging it out at multiple points and have made it practically impossible to file a claim. No email, can only call, but then there are long wait times, and I was also disconnected several times. Total frustration. Was told that I would receive a call back which never came, still they refuse to send a email. They probably don't want any documentation of their horrible service. Went through three agents after many hours on the phone but after all this they mixed up my claim with a different customer! AVOID! AVOID! AVOID!

9. S

   Susan J.

   Source: MoveAdvisor

   11 May 20234-bedroomPaid $2,600

   PODS MOVING AND STORAGE THE WORST AND HORRIBLE

   I USED PODS THEY ARE THE WORST. THEY CHARGE YOUR CARD WITHOUT PERMISSION AND THEN DOUBLE CHARGE YOU. ZERO CUTOMER SERVICE YOU CANNOT GET ANYTHING RESOLVED THEY DONT GIVE A CRAP. READ AL THE BAD REVIEWS BEFORE YOU GET SCREWED AND HOSED ROYALLY!!!! THEY SUCK AND SUCK MORE!!!

   Response from PODS Moving and Storage

   Hi, Susan! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at (888) 314-5136.

10. C

    Connie A.

    Source: MoveAdvisor · Virginia Beach, VA to Warren, MI

    23 Jan 2023StudioPaid $219,632

    Don't use this place

    They will call you months later stating you owe money after your account is closed I used them in May got my pod in June in August I received a call stating I owe them 316 for the move . I disputed this didn't hear anything from them again til the 19 of January of 2023 don't use this place hidden fees and just 1 big headache I will be going to court

    Response from PODS Moving and Storage

    Hi, Connie! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you’d like to chat, please email socialmedia@pods.com with your customer ID and additional details.