US Interstate and Rail

Reviews

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1. N

   Noah F.

   Source: MoveAdvisor · Cleveland, OH to Tempe, AZ

   4 Nov 20233-bedroomPaid $10,000

   Absolutely fraudulent, will now be taking legal action.

   We have fallen victim. They clearly have fake reviews. They want money wire only, they bid a price, on day of pick up triple the price. Our items in same state for weeks now. They wouldn't release our goods. Many victims are collectively pursuing legal action (class action). angie: https://www.angi.com/companylist/us/oh/bowling-green/us-interstate-and-rail-reviews-10610260.htm BBB: https://www.bbb.org/us/oh/bowling-green/profile/moving-companies/us-interstate-and-rail-llc-0422-211008476 Reddit:https://www.reddit.com/r/moving/comments/15xq3jz/us_interstate_rail_moving_company/?utm_source=share&utm_medium=web2x&context=3 Yelp: https://www.yelp.com/biz/us-interstate-and-rail-bowling-green

2. C

   Christina S.

   Source: MoveAdvisor · Monroe, NC to Bella Vista, AR

   28 Oct 20233-bedroomPaid $8,000

   Scam

   DO NOT USE! LOOK AT BBB REVIEWS!!!! NO STARS!!! They increase the amount every time you speak with them. They also take check, cash, or money order. Good luck if you don't have access to withdrawing large amounts on a Saturday afternoon

3. C

   Chris K.

   Source: MoveAdvisor · Springdale, AR to Gilbert, AZ

   22 Oct 20233-bedroomPaid $6,000

   Really Bad Company

   These guys are a scam. Avoid at all cost. They upcharge you. Put unsafe trucking companies on their moves. They are not trustworthy. Their follow up and customer service is so bad. They take advantage of people

4. S

   Sara W.

   Source: MoveAdvisor · Roanoke, VA to Atlanta, GA

   13 Oct 20231-bedroomPaid $5,000

   Expensive

   Be careful when looking for movers. Some companies are brokers and they lie to you and charge you and then when this company shows up they say it’s going to be several thousand more. Even when you decrease you load. Actual movers were nice. Office workers, dispatch people, they are rude and don’t explain things. There are hidden extra costs no one tells you about until they are at your house.

5. T

   Toju O.

   Source: MoveAdvisor · Bowie, MD to Locust Grove, GA

   10 Oct 20231-bedroomPaid $2,235

   SCAM! DO NOT BOOK

   DO NOT BOOK THIS COMPANY!!! They dont even deserve a 1 star. I helped my sister and her family move to another state. While my sister and family had already moved, their things were still at my home so I was the one in contact with the movers. My sister discussed with them all the items she had and they gave her a quote prior to the pick up date. On the scheduled pick up date, I showed the movers all of my sisters things. After looking at all the items they stated they cant take it all unless my sister pays an additional $5K. I was in disbelief because why would any company want to charge extra money after stating a certain amount and having a signed contract in place. Also why would they think people will be open to pay thousands of dollars without agreeing to it prior. After discussing this issue with a manager (that was very rude), we decided they will take somethings and have to leave some. This was very stressful for my sister and her family because they needed all their things. After 1 week of waiting they finally delivered my sister's things just to tell her it will be an additional amount to drop it off because of the kind of truck they had. Once they dropped their things off my sister realize they broke her tv, broke so many of her kitchenware, and misplaced some items. Dealing with this company was so stressful from the beginning to the end. This company is a scam! I repeat DO NOT BOOK THEM.

6. T

   Tammie A.

   Source: MoveAdvisor · Upper Marlboro, MD to Locust Grove, GA

   8 Oct 20231-bedroomPaid $2,235

   WORST DECISION OF MY LIFE

   WORST DECISION OF MY LIFE—-These people are a scam! We provided a pretty detailed description of our items and on the day of pick up received a phone call with a new quote that would be more than double the initial quote. We had moved and had family facilitating the move. They claimed the extra boxes we had would take up that much room when in reality our things were never going to fit in the space they allotted us on this “18 wheeler truck”. Please keep in mind a lot of furniture items were no longer being moved so the extra boxes should have been able to fit with no problem. We had to leave all our large furniture in order for us to be able to keep to the space and not incur the extra cost. We couldn’t cancel because they made it known that we would forfeit our deposit. As if this wasn’t bad enough! The day of drop off they call that their “18 wheeler” will not be able to come to a our drop off because it is residential and an additional fee will be needed for a smaller truck to bring our items to our house. This call came in a few hours before they wanted to drop it off. No call when it left their warehouse to let us know that the items were on the way like I was instructed they would do when I called for an update a few days before. They expected the final payment in cash (this we knew already) and now the additional fee would need to be paid in cash as well. When the items arrived we quickly realized there was no way all our items would have fit in the space allotted for us. The people that did the actual moving of the boxes were very polite and professional and quick. The truck arrived with my child’s baby gate strapped to the back of it and completely filthy. The person we spoke to initially, Christina, started this horrible experience. She was so nice, persistent and did whatever it took to make this sale and get our deposit. She did not make the it clear that we would have to pay a shuttle fee because our drop off was in a residential area. She did not allot enough space for our items so that the day of we would have no choice but to pay more if we wanted all our things. The lack of communication once our items were picked and with them was also another issue. We didn’t hear from them until a few hours before they wanted to drop off our things. Of course not before the twisted our arm for even more money. We are now forced to find a way to get all the large furniture items they left to us. And additional cost that should never have been incurred. Definitely a bad decision by using this company. It was nothing but heartache from the time they arrived to pick up our items!!

7. R

   Rosie S.

   Source: MoveAdvisor · Hazleton, PA to Round Rock, TX

   4 Oct 20233-bedroomPaid $2,094

   cancelling services

   I scheduled a move from this company and I canceled with in 24 hours. They are liars and they will not give you your money back. Worse company in the world. Once they get your money you will wait 2 months for a refund and if you are lucky. They should be inspected due to multiple complaints.

8. S

   Sarah B.

   Source: MoveAdvisor · San Antonio, FL

   13 Sep 20234-bedroomPaid $100,000

   SCAMMERS & THIEVES

   This company is beyond a scam. They scheduled a window for pickup time and with no communication at all, don’t show up until 7pm well after Our agreed upon dates for pickup. They then try to charge you thousands in extra costs. We talked to the driver and agreed on a day to meet for the drop off. AGAIN, they no show with no communication. Now we are all the way across the country with 3-4 days of clothes and a few blankets and pillows from the car ride. EVERY time I call to talk to management, they are never in the office and after having our dispute “forwarded to upper mgmt,” it’s been a week with still no communication from this joke of a company. So now we wait, sleeping on the floor, not knowing if we’ll ever see our things again.

9. Y

   Yaroslava H.

   Source: MoveAdvisor · Studio City, CA

   25 Aug 2023StudioPaid $1,300

   It takes 30 days instead of 6-7 promised days

   No one gives you fixed time of pick up until last minute. We couldn’t booked elevator for moving on time because they didn’t know when they are going to pick our stuff. The move was scheduled on August 2nd at 9am from NJ to California. The movers got here at noon, took pictures of everything, went out to talk to someone on the phone for 30 minutes and then got back to load our stuff. When they finished, they asked a question when would we need our stuff to be delivered. We said we understand it’s a long trip, but 6-7 days is ok. Today is August 25th. We still sleeping on air mattress in LA and dispatcher doesn’t know when we are getting our stuff. To be more specific, we were told that our stuff spent 2 weeks in NJ at some warehouse instead of being on the road. We had to spend so much money on extra stuff here when we could use our own that was supposed to be here. Fortunately for us, my boyfriend’s company paid for the move. They chose this company. I’ve got to read the reviews on this company after it was booked. Omg. I don’t even want to begin to imagine how our TV, coffee machine or scooter are going to look like after being dropped several times across the country from truck to truck. Worst service ever. My reference number is US4474176.

10. B

    Bailey D.

    Source: MoveAdvisor · Houston, TX to Denver, CO

    4 Aug 20231-bedroomPaid $4,000

    WORST COMPANY EVER

    DO NOT USE. It is a scam. Did not receive my items for 2 months, paid over $3,000 more than the original quote, my items are missing, side tables are broken along with my barstools and my boxes look like they got ran over by a truck. I NEVER LEAVE REVIEWS, BUT TRUST ME DO NOT USE THIS COMPANY. They are TERRIBLE.