US Interstate and Rail

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Mike M.

   Source: MoveAdvisor · Allen, TX to Newark, NJ

   6 Oct 20232-bedroomPaid $4,321

   Captivating Experience

   These movers started working immediately, didn't stop until the completion of work, and had excellent coordination. The relocation procedure, from packing to unloading, proceeded without a hitch. Even though we had just recently moved into our new home, everything had been well packed, the boxes had labels, and there was no confusion, which made unpacking very simple.

2. M

   Matthew H.

   Source: MoveAdvisor · Las Cruces, NM to Brooklyn, NY

   21 Sep 20232-bedroomPaid $3,566

   Well Done

   I sincerely thank US Interstate and Rail for the exceptional assistance I received during my transition from NM to NY. I didn't have to lift a finger, and the situation was swiftly resolved. However, once I reclaimed them, things took a positive turn.

3. B

   Bob W.

   Source: MoveAdvisor · Bardstown, KY to Cape Coral, FL

   16 Jan 20252-bedroomPaid $16,500

   Corrupt Liers

   They lied about bringing an empty truck which was 3/4 full so my partial load was put is storage in two states with quoted delivery of 5 days. Delivery was actually 30 days and they extorted more than $10,000 extra from us to actually deliver our furniture. Several expensive items were destroyed and lost even though we received other peoples' furniture. We have contacted the FBI and Department of Transportation for possible criminal charges against the owners. Stay away from this company.

4. A

   Andrew H.

   Source: MoveAdvisor · Portland, OR to Saint Louis, MO

   18 Jan 20241-bedroomPaid $9,800

   Bait and Switch! Non-Responsive

   Hired them for a long distance moved and the price increased significantly three times including on the day of the move. They were not prepared to pack even though we paid for a full pack. The driver threatened us. When I tried to contact them to resolve both during and after they would not answer calls or emails. Reported them to the BBB and they didn’t respond to them either. Stole over $3k.

5. H

   Helen A.

   Source: MoveAdvisor · Springfield, MO to East Peoria, IL

   3 Jan 20241-bedroomPaid $7,400

   Run. As Fast as you can from these people!

   I hired them in June to move me 6 hours away. Nothing we agreed on happened. They sold my contract to another company that proceeded to demand almost $5000 more after 70% of my belongings were on the truck. The men demanded (and I DO mean demanded) $350 each for a "tip." They held my belongs 7 weeks. When they arrived my sectional was soaked as well as my other furniture. Most of my things were damaged. This $2,100 move cost me $12,000 by the time I paid them, "tips", and items I needed to buy to survive until my stuff arrived...like a bed, mattress, kitchen items, a loveseat, lamps, window coverings, washer and dryer...you get the picture. It was supposed to be a 3 day move so my work attire was all packed. I had to buy new clothes, shoes, everything. I am in contact with the States Attorney's office in two states. Hopefully they will stop these people.

6. R

   Ross T.

   Source: MoveAdvisor · Salt Lake City, UT to Chesapeake, VA

   26 Dec 20231-bedroomPaid $3,000

   If I could give 0 star review I would

   Picked up from my dad's home in Utah first week of August and was supposed to bring to Virginia.It is December 25.They supposedly lost all his stuff. He is retired military and his intire life was in that truck. Everything he got from overseas, military awards, pictures that can never be replaced , clothes, furniture , hunting and fishing gear old baseball card. Most important thing is his deceased wife's belongings. Our Lawyer will be contacting yall soon

7. R

   Robert F.

   Source: MoveAdvisor · Raleigh, NC to Astoria, NY

   21 Dec 20231-bedroomPaid $2,100

   Would not recommend

   I arranged a move from Raleigh ,NC to Queens, NY with them over the phone months ago. I was told by the sales person that they actually had a truck lined up to be leaving the NC area on my target move date and my belongings could get on it if we locked in the date. This was a complete lie and fraud at its finest. Today is December 21st and as of 4 days ago, my belongings were still in North Carolina. The truck picked up my items on December 2nd. All in all, don’t listen to what they say since they will say anything to get you off the phone and obtain a deposit from you. They are a very dishonest company in that way so you need to simply read the fine print on the contract and expect that it will take a month to get your belongings. I also recommend putting an air tag in one of your boxes. I spent hours calling USIR and partner company Ryder recently and no one could even tell me what part of the country my items were in I found that very concerning. I was finally able to get a supervisor that told me that my stuff was still in NC and I was shocked. Please keep in mind that my situation seems to be pretty normal for them and there was no explanation or apology for the delay. I understand they have a contract that states they legally have 30 days to deliver but I was shamelessly lied to when they stated they had a truck lined up to drive to NY during my target date. I would not have signed on with them otherwise. Please do not use this company. It might be worth the extra money to find a more quality service.

8. D

   Dmitry K.

   Source: MoveAdvisor · San Mateo, CA to Sammamish, WA

   16 Dec 2023Partial movePaid $3,000

   These are thieves and scammers

   They require a deposit and then double the price. If the client terminates the transaction, the company does not return the deposit. They promise to accept credit card payment, but then add a 5% surcharge. They cheat when estimating cargo volume. After all these scams, they still extort tips. If you want the full measure of deception, fraud and extortion, deal with this company.

9. R

   Rita F.

   Source: MoveAdvisor · Mesa, AZ to Martinsville, VA

   10 Nov 2023Partial movePaid $2,480

   Worse scam moving company

   US Interstate and Rail LLC is the worse moving company! They stole my property and are a total fraud! The add hidden charges to the paperwork after you sign them. Then, when they deliver, after 3 months, they upcharge and take your property if you don't pay in cash. I loss all my property and have complaints with the BBB, DOT, AG and the local Police departments against them for theft! @usinterstateandrailllc US Interstate Van Lines LLC #usinterstateandrailllc All I want is my property back without a lawsuit. This is a devastating situation to me and whomever else dealing with this shady company that needs to be out of business and in prison. Beware of US Interstate and Rail LLC movers! They will pickup, never deliver, upcharge and steal everything from you.

10. A

    Alexis H.

    Source: MoveAdvisor · Kansas City, KS to Saint Louis, MO

    6 Nov 2023Partial movePaid $1,000

    Fucking Terrible Service

    DO NOT USE THIS RAGGEDY COMPANY!!!! I had a representative named Jeremy Bowman reach out to me and give an estimated price of $1675 to move my apartment from Kansas City, KS to St.Louis MO. I booked at the end if July for my move today on 8/26. He assured me that the company would reach out weeks in advance to be sure my estimate of inventory didn't change and that the delivery date was still the same. From the time I paid the $670 deposit in August, until 8/23 I heard nothing from the company. I even called the customer service number to be sure my move was still scheduled. I talked to multiple reps that gave me different information on when I would rec my Q/A call confirming the visit and they said they dont call in advance to confirm anything after booking, besides the Q/a call. Finally, they called me on 8/23 and confirmed the visit. They gave no estimated time of arrival even when I asked. They told me on 8/26, the day of my move, a separate driver would be reaching out to me about an hour before arrival. They told me that if I wanted more information I could call the customer service line back and they could give me a possible range of when they would arrive. Today, I called the customer service line and the representative told me they would be there between 8am and 3pm. My driver finally reached out to me letting me know he would be there around 12:30pm. At 12:30pm the driver showed up stating that he apologized for not coming earlier and that someone had broken into his truck stealing his laptop and some of his personal items. He also showed up with someone else's stuff packed on the trailer and they were making space for my stuff. NEVER did they communicate to me my stuff would be on a trailer with someone else's. I did not feel comfortable putting my stuff on there with someone else's unless they were going straight to St.Louis for drop off the same day - which they communicated to me they couldn't do same day drop off because they had other orders to pick up. The driver then went to take pictures of the things I needed moved and sent them to the company so they could give me a final estimate. Someone from the company by the name of Debbie called and said that my price had increased from $1675 to about $2400! When I asked why, she became extremely unprofessional, and had a horrible attitude! When I asked when my stuff would be delivered to St.Louis, she said "I don't know! Sometime next week!" When I asked if she could give me a specific day she said, "I'm not sure! You're gonna have to just wait and see!" I ended up canceling the move because I did not feeling comfortable, and I had already been given the run around and I did not feel right. The only reason that I went with the company was because they gave a price cheaper than local movers here in Kansas City. This company is a huge setup!! I've put in a complaint with a lady by the name of Stephanie C., who had me sign a contract stating I would get a full refund of $670 mailed to my house. I STILL HAVE NOT GOTTEN ANYTHING! I even contacted them again and havent heard a thing! If you're looking for long distance movers, it may be best to use your local movers if they do long distance - even if the price is more! Do NOT waste your time!!!