A Couple Of Movers

Reviews

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1. S

   Stephanie G.

   Source: MoveAdvisor · Daytona Beach, FL to Palm Coast, FL

   2 Nov 20202-bedroomPaid $2,189

   LITERAL SCAM

   I recently had my gallbladder out and would not be able to carry things for our move. After doing a price comparison of moving companies we decided to go with Two Men and a Truck (or what we thought was two men and a truck) as they are a reputable company and they originally quoted us at $75 an hour. In the original consult they said that we would ONLY be charged the $75 an hour for them to move our things and the time would not start until they arrived at the site, not from when they leave the truckyard. They estimated that based on the amount of stuff we told them that we had it should take about 3-4 hours total and that it would be $225-300. All of our stuff was packed in boxes and neatly placed in the leaving room for them to easily move. Upon arrival we noticed that the name on the truck was not the same as the company and when asking a mover about this they said that they have multiple trucks that do not have the name on it and they just get sent out with what is available. I was given a contract and asked to sign it after verifying the addresses were correct. Once we had everything packed and arrived at the new place we were presented with a bill of $2189 that needed to be payed before they continued. When explaining that we could not pay that much as none of us had that amount of money, as well as that was not what we were told the man told us that we would not be able to have our stuff back until we made that payment. He gave me the number of his manager to discuss the issues with. It should be noted that $1170 of this bill was for supplies that they use to UNECESSARILY wrap our furniture which we did not ask them to, nor did they ask us if we wanted them to. When speaking to the manager about this she said that I was wrong and that it is not their job to ask us if we want our things wrapped but it is our job to ask them not to. Luckily a family member was able to loan us the money so we could pay them and get our things back, to which they sat in the driveway for an hour during this process. My mother called the number of the manager to speak to her about the fact that A) We never consented to them wrapping our furniture and B) The company that was there was not the company that we hired. The lady then told my mom she was a psychopath and hung up. During the payment process the man demanded that he needed a picture of the credit card for "Verification" purposes. When saying we were uncomfortable with this he said that if we did not comply we could not have our things. During the unloading process the same man was on his phone the entire time, and after they left we found our coffee table hidden in the garage and broken. It should be noted that they are using a logo that looks almost the same as Two Men and a Truck so it is VERY misleading.

2. J

   Jose C.

   Source: MoveAdvisor · Miami, FL

   23 Oct 2020StudioPaid $1,225

   Beware/stay Away/rip Off.

   All the others reviews are true, Joe makes a great sales pitch and quotes 1 price and then it ends up being completely different and so expense!! quotes at about 275 and final price ended up being 1225!! crazy charges for some plastic wrap and travel fees and lifting fees. they pack your furniture in the truck and then hold it there and won't unload until you pay. they like only getting cash and will charge you 10% transaction fee if you insist to pay with card. YOUVE BEEN WARNED.

3. S

   Sylena B.

   Source: MoveAdvisor · Altamonte Springs, FL to Melbourne Beach, FL

   4 Oct 20202-bedroomPaid $2,206

   Extremely Expensive.

   Wow I wish I had read the reviews prior to using this company. I was given an affordable quote. The two men arrive at 9:45am and did not finish until 1:35. Did not arrive to my destination for drop until 7:30 stated the truck started to over heat. Of course I had to call to find out that this had happened and when they arrived they stated I needed to pay upfront before they can unload and when I took a at the bill, it was $2206 . I almost went into cardiac arrest, originally I was told $450. My mistake was not checking out the reviews prior and signing the paper before they started to move my things , that’s where they get you because after you sign they come up with the high price. I only had $600. I had to borrow money from daughter and husband. I was devastated and crying. I’m truly hurt over this because I honestly did not have that kind of money and they would have kept my furniture if I did not pay $2206, they wouldn’t even consider bringing the price down, and I had my little ones with me to witness me crying trying to figure out how we were going to get our furniture. Lesson learned!! This will never happened to me again!! and I hope your company crumbles!! You expect money in that amount from people in this difficult time! Plus I had my young kids with me. You guys are a rip off!!

4. C

   Chris F.

   Source: MoveAdvisor

   13 Aug 2020StudioPaid $1,133

   Bait-and-switch Fraudulent Company - Ovoid like the Plague.

   This business is a complete sham, uses a bait and switch tactic promising a low $75 flat rate, and then charges four times for as much. I received a quote to move a studio apartment from Parkland to Coral Springs (4 miles) for $225.00 (3 hours at $75.00 per hour) flat rate all inclusive. The apartment was already packed up and it took them only 3.5 hours to get everything to my house. Upon arrival I was presented with an invoice for $1,133.50 which did include the original estimate of 3.5 hours + another fee for 3.0 hours as apparently these 2 guys drove a huge moving truck all the way from Homestead FL for a 3 hour moving job. There was $479 in packing supplies and then some charges for actual packing and unpacking. On top of all these insane additional fees they want 10% credit card fees. That is extortion.

5. R

   Roger P.

   Source: MoveAdvisor · Altamonte Springs, FL to New Smyrna Beach, FL

   7 Aug 2020Partial movePaid $786

   Total Disappointment.

   Believe all “1 star” reviews. This so called mover deserves “zero” stars Absolutely disgraceful how this company can exist. Unprofessional Dishonest DO NOT consider them under any circumstances. Their price is extremely misleading. Customer service is non- existence. Owner Mike places all blame on his drivers and neglects to settle issues. Stay Away.

6. M

   Mark D.

   Source: MoveAdvisor · Hollywood, FL

   17 Jul 20203-bedroomPaid $564

   Stay away. Literally the worst moving experience.

   - The truck arrived 2h30 late with a false excuse - The manager Michael answered my first call to apologize for being late then made up an excuse saying the truck had an issue with a tire and told me he was sending another team from Aventura. - The truck driver locked the truck on arrival, leaving keys inside. another 15 min waste. - The movers came with me for estimate but I had to tell them to take carts with them in order not to waste more time coming back down empty hands. - The truck driver made me sign a contract adding fuel and driving time fees that were not supposed to be there ("no hidden fees, my friend"). I refused to sign and been asked to call their manager. This one no longer answered my calls. Time was running and I only could book our building elevator until 4 pm so decided to sign. - We were 3 people helping out a couple of movers to bring down all the bulk stuff to the truck and in our own personal cars (SUV) so as to save time and make it in time. - All our stuff was well prepared (50 boxes), furniture disassembled, nothing valuable (no packing or protection necessary), and we closed the truck's door at 2:14 pm (I still had to warn them about some furniture not attached properly inside..). As I walk to my car to lead the way, They tell me they had to stop at gas station on the way (seriously??). So I decided to go and wait for them at my new home (15 min away). Only 45 min they showed up, no explanation, no apologies. - The truck driver asked me to pay full amount before they unload the truck. "new policy" they said. Again, I refused. He said, "call my manager". As he never answers anymore, I told them to have him call me. Which he did. On the phone, I told Michael, "so you finally return my call..". In an angry voice he replied and shouted "No, I am calling you. You were bitching all day to have it done before 4 pm for your fu**ing elevator, and we made it in time! Now, pay your fu**ing bill!" Yes, indeed, all done before 4 pm, thanks to our own helpers. And if they weren't 2h30 late, it could be 1 pm at that time. - As the manager hung up the phone without listening to me (he was talking over me), I was afraid the truck leaves with all my stuff so I called the police (local residence patrol). In the meantime, being stuck with time, decided once again to pay, based on their estimate of unloading time. After I signed, the truck driver (who was a very nice person, always calm and repeating it is not his company, he's just a mover), told me everything I needed to know: > The team in charge of my moving were originally the team of Aventura since the beginning. There was no other team ever involved. They were late because of their previous client. > Manager never answers the phone so the client has no other choice than paying (in 99% of the time). > The contract I signed is perfectly illegal and I should never sign such a contract. The movers unloaded the truck in 2h30 (longer than they estimated, I paid the extra time as tips to them (a little more, $50 each) and I highly recommended them to change company. Note: - Joe was a nice person doing my quote. Although never sent me the contract beforehand. - Michael is the horrible horrible nasty manager. My advice: Stay away. Let this company die with no more customers and hopefully, those movers will be employed somewhere else.

7. F

   Frustrated C.

   Source: MoveAdvisor · Orlando, FL

   12 Jul 20203-bedroomPaid $700

   Scammers/Stay Away from Using Them.

   The most dishonest, scamming company I've ever dealt with in my entire life. Watch out from signing anything when they arrive. Make them write it all out on the invoice before they touch one thing you own. Don't let them move anything until you get it all in writing. And then call the dishonest managment to confirm. But they'll probably lie to you again. Do yourself a favor, find anybody else other than this company. Read the others. The Better Business Bureau will be informed certainly. Ended up paying almost doubled for what the original cost was suppost to be. And watch out for the tips, double time for the drivers you will be charged for, in addition to the tricks they're going to play at the time when they arrive. This was recent, this month-July 2020. A poor excuse as a moving business, in business to cheat and take advantage of hard working citizens. But God sees all, and knows all. Should be extremely ashamed of how you're conducting business.

8. J

   Jon B.

   Source: MoveAdvisor · Deland, FL

   28 Jun 2020Partial movePaid $1,260

   Unethical Is A Compliment For These Thieves.

   We hired this company to move a one bedroom apartment for our son. Joe told us that it was 75/hr with a minimum of 3 hours. After they showed up and loaded truck and moved the furniture 3 miles, they would not unload until we paid them $1260.00. The extra was for the "packing" that we did not request. The "packing" consisted of wrapping 4 pieces of furniture with plastic. Also, they charged $120.00 for fuel and transportation of 3 miles. None of these charges where ever communicated up front. After arguing with them for 30 minutes and having the owner of the company hang up on me, I told them to take $1000.00 or it was going to get ugly fast. I just wanted them out of there. I have never seen anything as unethical and sketchy as this group. The saddest part was the young man that was probably 17 was the communicator and was so nasty. DO NOT USE THESE PEOPLE!

9. M

   Mari

   Source: MoveAdvisor · Pembroke Pines, FL

   28 May 20203-bedroomPaid $854

   ‼️ s c a m m e r s ‼️.

   This company seemed to have been the right move (no pun intended), until it wasn’t.. Carlos quoted my mom a specific price and also stated that there would be no additional costs such as travel fees. It took the movers an unbelievable amount of time to disassemble furniture and load it onto the truck, and to add insult to injury, when we got to the storage unit almost 20minutes away from the house we were moving from, the movers realized they left their tools and my BROTHER had to go back for them.. wasting time they charged my mom for! To make it worse, we get to the new house and they tell my mom a price DOUBLED what was agreed upon with Carlos and held our stuff hostage until it was paid. Carlos magically disappeared and wouldn’t answer our calls (how convenient). And on top of the doubled fees, they tried to charge a 5.5% fee for using a card. A fee that one of the officers present (we called the cops who couldn’t help because this scam is common) said was ILLEGAL to charge because the company itself already pays for that fee. My mom is sick and was already stressed about the move, and this terrible company only made it worse! 0/10, would NOT recommend. Read more at: https://www.mymovingreviews.com/write-a-review/step-1.

10. K

    Katie J.

    Source: MoveAdvisor · Orlando, FL

    28 May 2020Partial movePaid $258

    Do Not Use a Couple of Movers.

    I wish I had listened to these reviews. Joe quoted me $75 per hour and said that even though their system required a 3 hour minimum, I would only be charged for 2 hours if that's the time it took to move the studio apartment worth of furniture (two small dressers, two book cases, 12 boxes). He recommended I have about $200 cash just in case the time went a little past two hours. The crew didn't show at the scheduled 9 am time. I tried calling all telephone numbers and sent messages through the website. Joe finally responded online saying he was off work, but the crew had an emergency the night prior and another crew would be on their way that morning. The crew (one middle aged man and an older man) showed up in a huge truck about two hours late. They seemed like they had never moved anything before - moving very slowly, carrying one box at a time, sitting in their truck - to run up the clock. The two houses are 8 minutes apart, and they unloaded everything slowly and finished exactly two hours later. They told me I owed $258 because of the three hour minimum. I argued back and got their boss on the phone (he didn't provide his name). He said I was lucky that they broke company policy by unloading before taking my payment and that they gave me a deal because travel time should have been on top of the 3 hour minimum. He also said if I didn't have enough cash to pay, I could use a card for the rest - like I don't know how finances work. I ended up hanging up on him because it wasn't going anywhere. THIS COMPANY IS A SCAM. THEY ARE NOT LEGIT MOVERS. DO NOT USE THIS SERVICE.