A Plus Moving Solutions LLC

Reviews

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1. W

   William I.

   Source: MoveAdvisor · Tampa, FL to Ewa Beach, HI

   10 May 20254-bedroomPaid $21,000

   Fraud

   A Plus Moving Group / Redo Express Logistics (aka USHIP VAN LINES INC.) Dispute QUOTED $10.5K, PAID ~$21K! THIS COMPANY IS A SCAM! PLAN ON LOSING YOUR ITEMS AND SPENDING MORE THAN DOUBLE THE QUOTED AMOUNT BEFORE ALL IS SAID AND DONE!!!! My unfortunate dealing with these companies began in early FEB of this year. In late JAN, I was selected for a position in Hawaii that required relocation to the area with the caveat that I would need to be on the island within a few weeks. After talking with my wife, we decided to take the position in Hawaii (with a 2/24/2025 start date) and started looking for moving companies to facilitate the move. One thing worth mentioning before I transcribe my hellish moving experience is that I have a chronic neurological condition that limits prolonged movements of my legs/feet and was the primary reason we chose to have a moving company deal with the heavy lifting of our household items. Another thing worth mentioning is that this was my first major move since my PCS to South Korea in 2001 during my time in the U.S. Army and the GOVT handled my expenses for that move, so I really had no experience with hiring a moving company prior to this. Matthew Sellars (A Plus Moving Group) was the first individual I spoke with after completing my contact information to receive a quote for the move. He asked me for a detailed, comprehensive list of every large item, appliance, and number of boxes that we would need to move overseas and the timeframe in which we would need them delivered. He and I went through this list at least three times (I even projected 10 more boxes than what was expected to be sent to be on the safe side) before I was given roughly a $10.5K quote for the move. I was told that they would be able to deliver in 3 weeks. Competitor quotes for the same items/timeframe came in between $12-14K, so we made the unfortunate decision to go with A Plus Moving. Evidently, Matt is the sales representative that collects the first portion of the fee that is paid. Matt explained to me that payment for the move would need to be broken out in 3 payments. The first payment for this move was $3,483.75 on 2/14/2025 and this amount is what Matt received. The second and supposedly final payment would be split out with 70% paid when the movers picked up our items and 30% would be paid when the items were delivered. I agreed to these terms and our items were scheduled to be picked up on 2/23/2025. On the day our items were to be picked up, Rita Moreno called to inform me that our items would now be picked up on 2/24/2025 morning. The following morning, the movers had still not shown up and I received a second call from Rita explaining that the movers would not be there until that evening. I told her that this was my first day of work and this was unacceptable. She said that she would talk to “top management” about a discount for the late pickup (Matt Sellars would also reference “needing to talk to top management” later when I voiced my complaints).

2. B

   Borjen L.

   Source: MoveAdvisor · Charlotte, NC to Black Diamond, WA

   30 Oct 20234-bedroomPaid $12,000

   a nightmare moving

   I should have read its bad review before I hired them to move my furniture from Charlotte to Seattle. I paid them $12000 in total. The shipment was delayed about 10 days to arrive and I was told I can deduct $200 from the remaining balance upon delivery and the rest to submit the claim. During the delivery the movers got into an argument with the driver and left abruptly without completion of the job. they simply dumped many things in our garage. I filed a claim notice for the following: a missing extendable ladder, a broken office chair wheel, a broken night stand, an incomplete delivery, scratches on my table and china and wrinkles on my leather sofa due to high temperature in the truck and long moving time. The claim process took about three months and the reimbursement is only $150 and I essentially was offered "take or leave it" attitude. I took it since I know this will be all I get unless I sue them which I do not have time and effort to do so. Anyway it was simply a nightmare!!!

3. R

   Robert J.

   Source: MoveAdvisor · Otterbein, IN to Arizona City, AZ

   8 Oct 20223-bedroomPaid $5,200

   Liars

   They quoted $2800 to move from IN to AZ. The driver showed up and said it would be $5800 and they still could not take all of my stuff. I closed on my house on a Friday. I was told they would be at the location that day. Saturday I called asking when it would be here. The guy said they were 2 hours away. 4 hours later they call and said they did not load my stuff and that they would deliver it in 5 days. The guy got snippy with me and said by law they have 21 days to deliver my stuff. So they ripped me off by giving a low quote and getting the deposit money from me and then now I have to live 2 weeks in an empty house. DO NOT HIRE THESE SCAMMERS.

4. P

   Paul B.

   Source: MoveAdvisor · Grass Valley, CA to Atlanta, GA

   7 Oct 2022StudioPaid $8,000

   Scam company

   Take the estimate they give you and double it. A Plus is a broker that hires out the worst of the worst moving companies, who stole $15K worth of my stuff.APlus set me up with a moving company that doesn’t even have a website. Find a moving company that actually has an insurance policy that covers your items. It is worth it to pay a little extra instead of ending up like me and paying almost $20K including everything they stole from me. Please take my advice and go anywhere else. Steer clear of these scum bags.

5. T

   Terry C.

   Source: MoveAdvisor · Hillsboro, OR to Ohiowa, NE

   2 Sep 20222-bedroomPaid $14,600

   Horrible company, BEWARE!!!

   We contacted and choose this service due to advertising of being Veteran friendly. This company was anything but. Our original estimate was for $4600 for 700 cubic square feet, two weeks before our move we added 100 more cubic square feet, and our price went to $8600. On the day they were supposed to move, they called another one of there customers for that day, that they had already picked up, instead of our number. So after not showing to pick up our move, we called them, and they apologized for the mix up, and sent a service 6 hours late. They informed us that our items totaled 1800 cubic square feet, and increased our cost to $14,600. Our items were all boxed, and was clear our cubic square feet didn’t justify this increase, as we had only 800-900 cubic square feet. They refused to pick up our items unless we agreed to the 1800, and increase in the cost to $14,600 from the original $4600. They left our home, and we were left to figure out our move on our own. They took a $2000 deposit, which they refused to refund after they performed no services for us, and we were left to file complaints with the BBB after they refused to take our calls. They still will not return our calls, and I just want other customers and Veteran's not to be scammed by this company. They told us they were 5 star rated with the BBB, however after checking with the BBB, this company has a 1 star rating, and an F rating with their company. Company’s that pray on our Vets have no business in the business sector, and should be jailed in my opinion. Hopefully I can save someone else from the headache of this business. Thanks for reading, Terry

6. M

   Mase G.

   Source: MoveAdvisor · El Cajon, CA to Palestine, AR

   24 Aug 20222-bedroomPaid $5,700

   Liars! Peter Friedman

   I spoke to these guys and they gave me the “minimum” quote because he said “Peter Friedman” that I wouldn’t even use that much space. I saw bad reviews, one mentioned peter even but he lied about it saying they had problems and that’s why they were “complaining”. Day of moving a new company comes in and I find out that the same stuff that’s on contract is gonna cost me 3x as much.. do not get yourself in this problem of a company please!! Save yourself the headache! They won’t even reply to you after deposit is there’s! Please do not do it they are just fake brokers not the moving company itself.. I really am helping you from having a bad day and paying more money than expected!!! Peter Friedman is the worst liar and his company is a big scam.. it’s my fault I didn’t listen to the comments.. the good ones are all fake I promise if you work with this company you WILL regret it.. if I can give em a zero star I would.. absolute worst! Preying on people in the worst of time

7. J

   Janice A.

   Source: MoveAdvisor · Milwaukee, WI to Andover, MN

   23 Aug 20223-bedroomPaid $4,900

   Scam

   I scheduled a move with them and they GROSSLY underestimated the volume I had. Someone called 2 days before the move for “quality control” and said given my inventory, it would cost about twice as much. This company had no intention of moving the inventory I outlined for the price they quoted, so I cancelled my move with them. I have been unable to reach them to have my $1033 deposit refunded, not to mention associated costs of living when a move is delayed. They were unresponsive to the Better Business Bureau. This company is a scam.

8. T

   Theron D.

   Source: MoveAdvisor · Idaho Falls, ID to Wausau, WI

   18 Aug 20224-bedroomPaid $7,456

   False Advertising

   In March I began searching for a company to help me move from Idaho to Wisconsin, and was contacted by Peter from "A Plus". He gave a pretty good pitch and offered a pretty good estimate. He gave me a total estimate of $5456.43, which was pretty comparable to other estimates we had gotten. This estimate was locked in with an initial payment of $1478.88, and I was told that the rest would be collected in two more payments directly to the movers; one at pickup, and one at delivery. I got a call a few days before the move from "John" to go over a final inventory and lock in pricing. He seemed very rushed through the whole call, and asked about only a few specific things. He seemed surprised at the things he asked about, because they were larger items and I hadn't been charged a "bulking fee" for them. Apparently this is a fee used to lock in the space needed, and the physical effort used to load those things. He then sent me another contract, with $2000 added on, and wanted to collect half of that in the moment. $2k seems like a lot of money for the 50 cubes of extra space he gave me, so I asked about it and was told that he was reserving the whole truck for me. I questioned him about it quite a bit, and he stated several times that he was reserving the whole truck for me so that there wouldn't be any problems on moving day. He seemed sure that the movers wouldn't use all that space, and that my final payment would be much less because of the unused space. The movers told me that he only reserved half the truck. When I called to question him about it, he said that the movers should have plenty of space, and if they don't to just give him a call and he would take care of it. When they ran out of space, I tried to call John, but it seems that he blocked me, because none of my calls will go through. I called the company directly, but have been sent directly to voicemail. I left a message explaining things, but haven't heard anything yet. When I tried calling today, it seems like I'm blocked from that number as well.

9. V

   Victoria L.

   Source: MoveAdvisor · Lewisville, TX to Brooklyn, NY

   12 Aug 20221-bedroomPaid $664

   Caesar The Driver

   My THREE flights were canceled due to bad weather from Brooklyn, NY to Dallas. I contacted A Plus to keep them informed on my situation and needed to rebook for the second time (due to flight cancelations) . The driver Caesar told me that he will not do business with me, bc of me canceling twice. I stated to him that I have already paid and he can reimburse my money back. He told me he is not going to give me my money back, bc I am doing this on purpose just to get my money back and he then hung up the phone.. I have no control over mother nature and I'm just trying to get my furniture! Not to mention the quality assurance guy was very unprofessional and rude.

10. C

    Chasity P.

    Source: MoveAdvisor · Kearney, NE to Woodland Park, CO

    30 Jul 2022StudioPaid $631

    Scammers

    They took my deposit and movers never showed…. PLEASE DO NOT USE THIS COMPANY!!!!!!! They talk really slick so don’t fall for it. $631 dollar lesson learned