A-Plus Van Lines LLC

Reviews

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1. C

   Christopher W.

   Source: MoveAdvisor · Renton, WA to Alameda, CA

   19 Apr 20212-bedroomPaid $4,000

   Do Not use this company

   A plus van lines is good at booking a move, but, if one cancels - they do not respond nor confirm the cancellation. Therefore, my rating is zero.

2. C

   Casey R.

   Source: MoveAdvisor · Brooklyn, NY to Charlottesville, VA

   26 Feb 20211-bedroomPaid $3,700

   Completely Absurd

   Do NOT use this company if you can help it. My wife and I booked A Plus to do an out-of-state move and had trouble with them from beginning to end. First, they messed up the move date and contacted us 24 hours before a date we did not select. Apparently, there are separate companies that do the booking and the actual moving, and communication between them is poor. Second, the move-out team was a bunch of guys that had been picked up from who-knows-where to do the job, and didn't work directly for the company. These guys were very unorganized and unprofessional, and kept looking through all of the belongings before moving them. On top of that, the company charged an extra $1000 on top of what they quoted, plus another $250 cash tip for this group of guys. After, the move out, I got a call at 10pm the night before Thanksgiving saying that the moving truck would arrive at the destination at 7:00am the next morning, and that I had to have the last $1200 payment in CASH on arrival. The two guys who arrived the following morning could barely drive the truck and ran over a tree backing into the drive. They also had no ramp or elevator on the truck to remove the larger items, so I had to jump in a few times lest they drop an armoire. To top it off, their truck died as they were leaving and neither guy could figure out what to do. I had to pull my car around and spend the next hour charging their battery so they could pull out. (This is all happening Thanksgiving day while I'm trying to prepare for family, mind you.) Lastly, and this is the kicker, they seriously damaged my motorcycle in the move. They packed the motorcycle in the middle of the truck with heavy things piled on top. Major denting and scratches, and a broken clutch. Contacting the third party insurance was difficult and confusing, and I had to wait three months to hear back that the insurance would not be paying out on the claim because the moving company denied any damages, and that the two buffoons who unloaded it did not write down anything on the manifest. In all, this company cost us an extra $3000 in costs and damages on top of what we were quoted, we extremely unhelpful and unprofessional, and I cannot warn people off this company fast enough. Beware A plus.

3. S

   Sue K.

   Source: MoveAdvisor · Shongaloo, LA

   7 Feb 20214+ bedroomPaid $12,000

   move out of state

   RU. This company does not answer phone was two days late brokers many things damaged almost all furniture both tv toast boxes od China totally shattered did not assemble furbiturebcharged 5000vmore than wuote

4. M

   Matt Z.

   Source: MoveAdvisor · New York, NY to Austin, TX

   7 Jan 20211-bedroomPaid $1,950

   Thieves! Never Delivered Items / No Response From Company - RUN!

   A+ Van Lines of Moonachie, NJ are THIEVES. They picked up my belongings in NYC on 11/20/2020. They say they tried to deliver to me on 11/27/2020, but my Bill of Lading clearly stated that the earliest possible delivery date was 11/29/2020. They then claim they had to put my things in storage and continue on their route and would come back to deliver it at a later date. 49 days later they have not delivered, and I doubt they ever will, as I fully expect they've stolen and sold it all. 4 times they have told me they were going to deliver on a specific date. Each time I take off work, wait for them, and then the day comes and goes and they never deliver, nor call to explain they won't be delivering. The next day I always call, and Jennifer Davis at the company's only phone number, 877-220-6004 / (jennifer.davis@aplusvanlines.net). Jennifer always pretends to be surprised that the move wasn't delivered, but then can't explain to me what happened or get anyone on the phone who can provide more information. She will never provide a guaranteed delivery date, will not connect me to anyone else at the company, and always feigns that she can't give any further information. She says "her dispatch team are in another location, she doesn't even really know them / where they are, and they make all the delivery arrangements," but she can't give me their phone numbers or a way to get in contact with them. So, 49 days out - there's no one to talk to but Jennifer, no delivery timeline, and no one will respond to email or phone call requests other than to say "I'll get back to you", which she never does. They're 100% thieves. Look at their BBB and you'll see reviews of others who had the same experience. They contract with Alliance Van Lines, another moving broker who helps them get contracts, which is also how I got scammed / ended up moving through them. https://www.bbb.org/us/nj/moonachie/profile/moving-companies/a-plus-van-lines-0221-90087788/customer-reviews Avoid like the plague. USDOT # 1331028, MC # MC-565455, http://www.aplusvanlines.com/ 250 MOONACHIE AVENUE, MOONACHIE, NJ 07074

5. V

   Victoria G.

   Source: MoveAdvisor · Austin, TX

   23 Sep 20203-bedroomPaid $4,500

   Stay Away! Worst Experience.

   I recently moved from Washington, DC to Austin, TX, Despite paying extra to have A Plus Van Lines pack my move (my move was almost $5k), many of my items arrived damaged and destroyed. This weeks late and waiting, the company was unresponsive to my inquiries about my things. The whole experience was uncomfortable. At first they seem great because they are cheap but they cost you in the end and the people your work with are rude and do not care about their customers or making things right.

6. S

   Susan K.

   Source: MoveAdvisor · Shreveport, LA

   4 Sep 20204-bedroomPaid $15,000

   Worst moving company ever charges additional 5000 broke my TV's and se.

   Horrible broke stuff stuff was dirty 4 days late on pick up charged extra 5000 horrible horrible horrible company.

7. J

   Jay M.

   Source: MoveAdvisor · Brooklyn, NY to Alpharetta, GA

   4 Aug 20202-bedroomPaid $5,500

   Awful. Beyond Awful. A Scam.

   This was the worst move I have ever had. We did not even hire this company. Fell for a scam that involved a broker , Alliance Van Lines, posing as the mover. They quoted 3400; day before the move got a call from A Plus saying they were the mover. Didn't have time to get different movers as the lease ended in 3 days. With us hostage they then quoted a price of 5200. We paid it. Then when they arrived (6 hours late) in Georgia they wanted another 300. So we paid 2100. DO NOT USE THESE PEOPLE or ALLIANCE VAN LINES.

8. S

   Sebastian A.

   Source: MoveAdvisor · Brooklyn, NY to Miami, FL

   23 Jul 2020Partial movePaid $2,100

   They brought half of my stuff, charging more..

   I had a very bad stressful experience with this company, which ended up with me calling police. They brought just half of my stuff from New York to Miami and charged me 500 extra dollars with no reason. First the communication was great, they were very respectful, responsive and they have so many good reviews (I don't know why). But once my stuff were on the truck, or actually half of the list, the guy told me I was over the limit and had to pay extra money in cash. I called the agent who gave me the price and in the company they said he was not there and that they were just a broker company, so they couldn't help me. When I wanted to take my stuff out of the truck, a nice lady called me saying that she would take care of everything from now on, so I didn't have to worry for the extra money, because she'll fix it. The truck left with very important belonging (more than 15,000 probably in cost and things with very high emotional value). A moving that was supposed to take three to five days, ended up taking more than two weeks. (I was not in a rush, but after the weird first experience, I was so worried to trust my stuff to them, so I started getting anxious). The lady who was supposed to take care of the overcharge, waited until the last day to call and tell me they would charge the extra 500 dollars anyways and I had to pay with cash or they wouldn't deliver my stuff. Of course I accepted to pay, my things were in their position, but once the truck was here, they asked me to pay 900 dollars in cash, saying that if I don't pay, they wouldn't open the truck. I called 911 even they threatened me with leave with my stuff. Police came and they showed some paper signed by me, saying I had to pay in advance. (They ask you to sign and fill many papers, so you don't have time to read them). The police couldn't do much more than staying with me until they put my stuff out of the truck after I paid. My stuff finally arrived, but half of them stayed in NY.

9. C

   Christine L.

   Source: MoveAdvisor · Chapel Hill, NC

   15 Feb 20202-bedroomPaid $3,771

   Beware- scam company- deceptive practices.

   State to state move- increased original price by 65%, hostage charge at delivery. Over $5,000 in damaged/lost goods. Refuse emails/calls. Made fraudent credit card charge post delivery. Avoid this company!! Would give 0 stars if it were an option.

10. J

    Javier R.

    Source: MoveAdvisor · New York, NY to Houston, TX

    28 Jan 2020Partial movePaid $1,600

    Stolen valuable items/unprofessional/delays.

    I moved from NY to Houston. Inventory included a number of boxes. The movers lost or stole two boxes with my most valuable items (top of the line soundbar, and an air purifier), and then replaced them with two other boxes full of trash and food cans so that the delivery inventory was consistent with the pickup. The company did not assume any responsibility, nor did they provide insurance information, nor even an explanation. They simply directed me to a third party claim manager. And this was just the main issue, other complications occurred. Read more at: https://www.mymovingreviews.com/movers/a-van-plus-10038#119293.