Albuquerque Moving and Storage Company

Reviews

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1. M

   Melissa L.

   Source: MoveAdvisor · Rio Rancho, NM

   30 Nov 2021Partial movePaid $140

   Disappointed with service

   Was supposed to have a range installed by home Depot. Home Depot uses this company to install their appliances. Three guys showed up and said they could not get the adapter off of the gas line. They told me I would need to contact a plumber which I did and I was charged $140. I would not be so upset except the plumber said there was no reason they should have not been able to get that adapter off. He said it was an easy twist of a wrench that cost me $140. If it was a major issue I would have happily paid the $140. But it wasn't! The manager of Albuquerque moving and storage refuse to refund my money or to even split the cost of a plumber with me. I did not feel that I should be charged for this expense.

2. W

   William B.

   Source: MoveAdvisor · Albuquerque, NM to Richmond Hill, GA

   18 Aug 20184+ bedroomPaid $23,000

   Unprofessional Moving Company.

   Very unprofessional moving company. I am former military and have moved 9 times in the last 18 years. Out of those 9 times this was absolutely the worst experience. It is not Allied as a company because we have been moved by them. It is Albuquerque Moving and Storage who is incompetent. The only exception is Dan who does the estimates is very professional and knows what he is doing, but he is the exception with this company. It started on day one with the packers arriving 4 hours late for a 20,000 pound pack and move. Over 3 days of packing different packers came each day and each used different colored tags. One of the head packers was even dumbfounded at what operations was doing and called them in frustration. The use of 3 different colored tags ended p causing much confusion for the driver who ultimately delivered our household goods. Also if you are forced to use this company to move you absolutely try to avoid having it stored in the warehouse. Our delivery driver showed us pictures of our stuff in the warehouse when he went to pick it up. He took pictures for his own records because it was stored in 2 different places. Some in the warehouse and some in a truck and all stored haphazardly. Needless to say they ended up losing one of or Queen size mattresses and damaging several items costing about $1500 in damage. Beyond the damage they also tried to charge me twice on my initial payment. They caught this quickly but it still froze my credit and locked it up for over a week. Could not use my credit card for 10 days while trying to move. Also Dan had filled out all the paperwork for payment correctly but the incompetent people at the facility must not be able to read because I ended up receiving numerous e-mails and texts about payment data and telling them it was in the packet I filled out initially. Just to get a reply then.."oh yes there is the info I did not read far enough through the packet". Unfortunately Albuquerque has only 2 long distance movers who are subsidiaries to the major carriers. Do not know how good the other one is (but I heard bad things), but from experience do not use Albuquerque Moving and Storage.