Childs Express Inc

Reviews

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1. T

   Tony R.

   Source: MoveAdvisor · Baltimore, MD

   15 Aug 2021Partial movePaid $847

   Damages, Price Increase

   BEWARE OF [NAME EDIT], MOVE MANAGER OFCHILDS EXPRESS. HE WILL NOT COMPLETE THE MOVE AFTER BEING PAID. HE WILL DAMAGE YOUR FURNITURE. HE WILL REFUSE TO PROVIDE YOU WITH A CLAIM FORM. HE WILL OVERCHARGE YOU. USE ANOTHER MANAGER AND CARRIER THAT WILL PROVIDE SERVICE AND NOT CHEAT YOU! In June, [NAME EDIT] of Childs Express quoted me a total moving fee of $770, which was also supposed to include any travel time. He charged me an additional $77.50 which is not specified on your invoice. Although I paid the entire fee, I called him the same day to dispute this additional fee. He said it was because your people spent 4 1/2 hours which was a outright lie. Although [NAME EDIT] told me that the movers would call when they were on route, they did not. I had to call their offices, and finally got called at 9:10 am. I met them at the storage unit at 9:20, and their work was concluded at 12;23. That was 3 hours and 3 minutes. There should have been no additional charge. They have refused to discuss this issue and to provide a remedy. Their own invoice clearly indicated $770. Their mover dropped and dragged my custom-made bookcase along the cement. He did not offer any apologies. He said he would report it. Apparently, he did not. Before they left, I asked the older mover if the bed had been reassembled. He said "was it supposed to be?" A few minutes later I went upstairs, only to find that the slats were not assembled. He said the slats were the wrong size, and that they were not needed. They were the original slats. I called [NAME EDIT], [NAME EDIT], [NAME EDIT], and over 10 local furniture companies. All said that all queen and king size beds need slates. On June 6, I reported this to [NAME EDIT]. He told me that if you would have to come out for repairs to both my bed and bookcase, that I would be charged $290 for service, and a 2 hour minimum charge. On June 8, I reported to [NAME EDIT] that the entire bed collapsed the first time I sat on it. I now have a bed that I can neither sleep on, or sit. The Bennington Pine bed is now either damaged or destroyed, due to the incompetence, negligence or just plain laziness of Childs Express employees. [NAME EDIT] refused to inspect or review the damages to my furniture. Instead, he offered me $20 total reimbursement for what could be hundreds or even thousands of dollars in damages. Childs did not complete the move, damaged my furniture and overcharged me. I suggest using a mover who intends to honor the contract, and accept responsibility for the actions described above. Tony Raymond 973 Circle Drive Baltimore, MD 21227