Alpine Van Lines

Reviews

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1. J

   Jaemi M.

   Source: MoveAdvisor · Canon City, CO to Post Falls, ID

   27 Mar 20233-bedroomPaid $14,000

   Alpine Van Lines

   I have been trying to get a hold of this company for a while now. We have broken as well as missing things. They are heirlooms and nobody will get back to me. DON'T USE THIS COMPANY!! We are heartbroken.

2. M

   Margaret P.

   Source: MoveAdvisor · Sweetwater, TX to Orange City, FL

   12 Dec 20223-bedroomPaid $6,200

   Alpine van line

   DO NOT USE THIS COMPANY!!! On September 11,2022 this company picked up my goods from Sweetwater Tx to be delivered to Orange City Fl. As of December 12 no goods have been delivered. This company took a bid from Empire moving company for the delivery of my goods. However after 90 days I have not received! I have called and left so many messages and no one will return calls and the empire moving company is no help. What ever you do do not use this van line!!

3. J

   Jan M.

   Source: MoveAdvisor · Bradenton, FL to Herriman, UT

   9 Sep 2022Partial movePaid $2,740

   Moving Scam Group for Consumers

   Alpine Van Lines has different locations. I have been gathering information for two years. I know their history, owners, and who works for them. I have gathered their noncompliance records with Federal and State laws. A lot of you I have contacted but you need to contact our group through my email because you have only placed “share” and no contact info. It’s not to late and we need to do something. My sister died on April 13, 2021, one month after my inheritance of signed antique furniture, missing 5 boxes, and precious items from generations back. Please join our group. Jan

4. L

   Lorraine T.

   Source: MoveAdvisor · Las Vegas, NV

   8 Jun 20221-bedroomPaid $3,000

   SCAMMERS

   SCAMMERS…I would never have hired this company but was forced into it by another Scammer (Chris Johnson) who misrepresented himself and without my knowledge turned my contract over to these scammers. After giving the first scammer Chris from Lift Moving (these two creeps work together) a deposit, Alpine didn’t honor my deposit. They demanded more money and made threats to me like dumping my belongs on some curb side. After reading reviews on this company and checking out photos from people who have used this company, I agreed to pay my contract in full when my furniture arrived. Of course, they wouldn’t agree to that. They have harnessed me for several months with threats which I recorded. When asked where my things are they refused to tell me a location. When I looked up their address in Google map nothing comes up. The phone number on their website rings but never gets answered. Jack has called me from several times from different numbers, even from home because I could hear children in the background. Almost all calls were 2 way calls with his partner Yaron, and sometimes even 3 way with the other scammer Chris. What legitimate company does 2 way calls when talking to a customer. Please check out the BBB reviews on this company which gives it a “F” rating. Needless to say, I have lost everything. I am a 79 yr old woman and these scammers have taken everything I own from me, my furniture, my clothing, my jewelry, and all my memorabilia that was so dear to me. I have to try and start my life over again at almost 80 yrs of age because of these creeps. PLEASE, PLEASE, PLEASE DO NOT HIRE THESE PEOPLE. That would be the only satisfaction I could get out of this horrible experience is by helping others in not going to the same terrible experience. TIP…Spend a little more money and go with a well known and reputable company. It is not worth the stress and threats you will endure in dealing with this company.

5. D

   Deanna P.

   Source: MoveAdvisor · Orlando, FL to Philadelphia, PA

   6 Jun 20222-bedroomPaid $2,500

   Scam/Fraud:Orlando to Philadelphia

   Scam, scam, scam… was quoted a price from Chris that didn’t match what it would have been if I sold some items, so I did and he didn’t correctly calculate the square footage. Then Lou the mover showed up by himself expecting me to have people help him unpack my stuff. He hired people off the street to move in my belongings. Brand new furniture, not even paid off, damaged! My hard wood floors, damaged. He didn’t even have moving tools. Ray the “owner” told me it was not his fault that the movers didn’t show up on site to help Lou. I had to give them the money order to get my stuff off the truck. Once I heard boxes work broken items and then looked more closely at the bedroom furniture, I cried hysterically. That’s when the people who were helping them told me the truth, they were picked up off the street and felt so terrible about my damaged items. 3 years later and I am taking them to court! June 9th. I hope they are shut down! Thank god for Erin Dunnavant! If you need an attorney in Florida, contact her!

6. B

   Bailee W.

   Source: MoveAdvisor · Tampa, FL to Provo, UT

   19 May 20221-bedroomPaid $4,000

   do not hire

   We hired Alpine Van Lines through US interstate van lines (a broker) to move our one bedroom apartment from FL to UT. They showed up 2 days late. All they were doing was loading our stuff as I had packed everything including wrapping all the furniture myself. They loaded our things, then proceeded to tell us they were charging us $1,200 more than the original price. We agreed as our things were already loaded and we were eager to get out of our apartment because our lease was ending and we didn’t have time to find another moving company. They picked up our stuff and told us they would let us know once the van left Florida but to plan on delivery within 10 days. After 10 days of not hearing anything, we called only for Yaron (the owner) to tell us that he was unsure when the truck would leave. We got that same story (“we are unsure when the truck will leave”) when we would call about every 3 days to get the update on our stuff. After 21 days of us being persistent, we offered to fly to Florida to pick up our things, as we were living out of suitcases and sleeping on a blow up mattress in our new place in Utah. Yaron told us we could come if we paid and extra $1,290 and that he would not be able to give us the address to the storage unit. Finally after 8 weeks, we reported fraud with credit card a insurance companies, and we got an attorney who told them to bring our stuff within 10 days or to find another company to do it. About 2 weeks later a different company showed up with our belongings. Upon delivery we pointed out we were missing our bed frame (very large item), and 1 large box of items totaling about $1,500. I had taken a video of all of our belongings In boxes before the move so that I could tell easily if we were missing items. The 2 gentleman told me there was nothing they could do about it. I submitted a claim with the Alpine Van Lines and it has been 8 weeks of me calling, unable to reach anyone. Please please save yourself the money and stress and DO NOT HIRE THESE PEOPLE.

7. S

   Salvatore B.

   Source: MoveAdvisor · Thornton, CO to Verona, WI

   18 Apr 20221-bedroomPaid $1,640

   Criminals

   A moving broker hired these guys. They were late for pick up, charged me for 100 cubic feet move after my items were loaded in the truck, and then never delivered to final destination. I filed a formal complaint with the Federal Motor Carrier Safety Administration and learned I was one of 15 undelivered orders! I tried twice to return to Denver Colorado to retrieve my belongings myself. I had confirmation from Yaron both times that I could come and pick up my belongings. Both times turned into wasted trips costing me an additional $1200. I lost over $3,000 and my belongings were never delivered to their final destination after 4 months of nightmares. This company is unprofessional, unethical, and extremely unprofessional. They gave me no refund, no apology, or no thank you.

8. T

   Theresa R.

   Source: MoveAdvisor · Columbus, OH to Denver, CO

   7 Mar 2022StudioPaid $3,998

   THEY WILL DOUBLE YOUR PRICE!!!

   We were only moving a 10 x 10 storage unit from Ohio to Colorado. Once the truck was loaded they doubled the price and charged a $500 expedite fee to deliver on the days we requested from day one. Yaron is very nastY.Don’tusethem!!!!!

9. T

   Twila M.

   Source: MoveAdvisor · Rio Rancho, NM to Davenport, FL

   5 Mar 20223-bedroomPaid $18,475

   SCAM......STAY AWAY AT ALL COST

   In October of 2021 I hired Premier Global Van Lines to move me from New Mexicco to Florida. What I didn't know was they were going to subcontract my move to Alpine Van Lines. Alpine Van Lines (AVL) showed up to my house the morning of my move with 2 guys and a 26ft Ryder rental truck . I was told I would have a full size truck and room for all my belongings. After taking a full inventory list for the 3rd time I was told that I had went over my square footage and the price went from$7200.00 to $18,467.00. When I tried to cancel it they told me I would lose my deposit because I was passed my 72 hours cancellation period (even thou I didn't know about the increase 72 hours before). I was then told to let them load my belongings because most of the time it didn't take up to much room and the price would go down. Of course that didn't happen so I tried to cancel again and they told me they wouldn't unload my belongings and if I wanted my belongings back I'd need to pay an additional $5,475.00 for a total of $12,475.00 that I had paided with a final payment $5475.00 due upon delivery. I didn't know what else to do so I let them take the truck loaded with everything in the world I owned. They were supposed to take my belongings to Florida but for what ever reason they took the truck to Commerce City Colorado and put it in a storage unit. That's about 700 miles out of the way. They were supposed to arrive in Florida on October 10th or 11th but of course that didn't happen. I won't go into a bunch of details telling you what I had to do and how I finally managed to find out where they had put my belongings , but it was a lot. It took me 3 months to find out the storage unit and what the number of it was. I made dozens of calls, email and text before I found them. Even after I found out where my belongings were I couldn't get Alpine Van Lines to unlock the storage unit without paying them an additional $2000.00. That's called extortion which is illegal. I also had to pay another company to move my belongings from Colorado to Florida. After waiting 3 months when I received my stuff a lot of it was broken, damaged or missing. you could tell my boxes had been gone through . A lot of them they didn't even tape it back up. These people are thief's and all they do is work one scam after the other. Please stay away....they will cheat you out of everything.

10. R

    Robin G.

    Source: MoveAdvisor · Santa Fe, NM to Richmond, VA

    18 Jan 20223-bedroomPaid $9,249

    Please, I want my belongings!

    In August/September 2021 I contracted with Trinity Relocation Group to move my belongings from Santa Fe, NM to Richmond, VA. At the time I didn't realize that Trinity Relocation Group was merely a broker, not actually the movers! They never said anything to me or clarified that. They then gave the job to Alpine Van LInes who picked my belongings up on October 7, 2021 and were to deliver them to Richmond, VA in the next week or two. I have not seen nor heard from Alpine since. Alpine has everything I own and I cannot find them. They have changed their telephone numbers and are not answering their current number. I have called Trinity over and over asking for their help. All they say is they cannot reach Alpine or someone will call back and never does. It is now January 18th 2022 and I am living in an empty house with a borrowed mattress on the floor, a chair and a borrowed table. I've had to buy simple kitchen utensils just to be able to make myself food. Alpine has basically everything I own, most of which can never be replaced. I am 75 years old, I just went through a painful divorce, I've lost my home of 30 years and am an emotional wreck! I just want my belongings back! I want to see justice for myself and others who have also been taken advantage of. Why are these people still being allowed to do business!?