Always Moving Inc.

Reviews

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1. J

   John T.

   Source: MoveAdvisor · Myrtle Beach, SC to Lexington, VA

   7 Aug 20211-bedroomPaid $3,000

   They left!

   After countless efforts to get Always Moving to declare a delivery date and time, they showed up, deposited our sons goods and then without warning LEFT! They did not unpack goods from boxes. They did not set up beds or dining room table. They left in such haste that they didn’t inform us they were leaving and even left their own packing blankets behind. This whole move was a disaster start to finish. Stay clear of Always Moving.

2. V

   Venise M.

   Source: MoveAdvisor · Buford, GA to Fort Pierce, FL

   21 Jul 20213-bedroomPaid $8,000

   No star for this company.

   Whoever was the customer service working on 7/21/21 will be fired. She is a bad representation of the company. She was nasty and incompetent. She didn’t have the decency to announce the company and sounded like she was in some trailer park looking to scam people. Very I professional. Do not use them. She threatened I won’t get my items on my requested moving date and told me I won’t speak to a manager because she is the voice and I won’t get through. I am contacting my attorney because they deserved to be sued.

3. R

   Robert L.

   Source: MoveAdvisor · Charleston, SC to Silver Spring, MD

   13 Jul 20214+ bedroomPaid $15,000

   Worst Moving Experience Ever - Beware!

   I could write a book about our nightmare experience with this outfit (I can't call them a moving company because I believe they are a complete scam). We've moved five times, and this was the absolute worst experience. They had zero respect for us or our belongings - we had major damage to our furniture, and there were many missing items. They could not have cared less. Bottom line: If you value your belongings DO NOT USE THEM!!!

4. K

   Karen M.

   Source: MoveAdvisor · San Diego, CA to Centerton, AR

   4 May 20212-bedroomPaid $7,272

   A VERY UNPROFESSIONAL AND DISHONEST COMPANY!!!

   I researched movers for my son who was moving his family from San Diego, CA to Centerton, AR. I ended up recommending Always Moving, Inc. due to our sales rep, David, telling me we needn't worry about pickup or delivery times. He explained that their average time for delivery is 5-7 days and only RARELY would it take longer. I explained that they were moving with 3 kids & it would have to be delivered in a timely manner....no worries according to David. This is what sealed the deal and I recommended them to my son who signed the contract. The pickup was October 27, 2020 and delivery was December 26, 2020 so this was a total lie (one of many). When it wasn't delivered by November 10, I called David who put me on hold for 23 minutes and then the line went dead. I called him back and he told me there was currently a truck picking up loads in California and ours would be on the truck...another lie. Customer service told me there hadn't been a truck picking up loads and they didn't know when there would be one available. They ended up listening to David's recorded calls and admitted to me that he lies to all of his customers and they were quite apologetic at that point...even offering a discount/refund for these issues. At this point, I wanted to know where the load was being stored because waiting indefinitely was not going to work. I was prepared to hire another mover or go get it myself in a Haul...but they would NOT tell us the storage location. Once the load was finally on the way, the dispatcher called to let us know the driver would have to receive the balance due before unloading. I expected this but called to ask about the promised discount. The initial deposit was made with a credit card and the remainder was paid in cash at pickup and before delivery. I wanted to know why we were paying in advance for a discount we were supposed to be receiving. It's not like this was a damage claim. The dispatcher assured me it had to be paid in full first and a claim submitted later to recoup any Late Days and to receive the discount. The claim was submitted on January 27, 2021 and we've heard NOTHING...no one will answer or return our calls or emails. DO NOT USE THIS COMPANY!!! It's very unprofessional and dishonest and there's no follow through/up at all...just a bunch of empty promises that they can't or won't keep. Complete and total waste of money.

5. A

   Aj B.

   Source: MoveAdvisor · San Jose, CA to Nolensville, TN

   28 Apr 20214-bedroomPaid $17,000

   Movers from Hell

   Our things were loaded into a truck in Nov 2020. We waited 69 days for our belongings. We could never get answers. Customer service is horrid. They lost a leg of an antique table, broke the leg of an antique buffet, broke a table top, broke the exercise bike and many other things were dented or finish worn off. I worked on a claim and they assured me it would be a high priority to handle our claim after our bad experience. That was in January. Still no word from them and now the phones are all out of service. No integrity. Never listen to the sales talk. Lied to us over and over.

6. P

   Peggi B.

   Source: MoveAdvisor · Joelton, TN to Sabinsville, PA

   24 Apr 20214-bedroomPaid $12,484

   Big Move

   They were late picking up, arriving with two rental trucks, not company trucks. Our items were to be stored for one week prior to delivery on 9/29/20. Truck arrived 10/1/20; again not a company truck. When unloading, they allowed a wheeled tool box to roll right out of truck. There were damages to numerous furniture, items missing and we received someone else's things. The truck left our drive after midnight. Filed a claim with 18 photos and NEVER heard back from the company. They didn't respond to the BBB either. VERY DISAPPOINTED in what was promised to be a smooth move, with 'every effort taken' to make sure we're satisfied (per moving consultant Sonya Clark).

7. D

   Douglass T.

   Source: MoveAdvisor · Mcdonough, GA to Ormond Beach, FL

   31 Mar 20213-bedroomPaid $9,134

   Out of state move

   You can never reach anyone on the phone . I tried 40 time's today . Had to call Priceline who arranged the move . Charged 3,400.00 over orginal estimate , did not deliver on the delivery date . I was told they have 7 day's after the delivery date. The additional hotel and boarding for my pets is 1,600.00 . They don't care I was told they will call me 24 hours before delivery . Terrible company .

8. D

   Donna O.

   Source: MoveAdvisor · Ashburn, VA to Greensboro, NC

   11 Mar 20214-bedroomPaid $14,000

   The worst of the worst

   I paid $14,000 for white glove packing, unpacking and moving services from Northern Virginia to North Carolina. What I received were delays, damaged walls and stairs, and broken or missing items that have neither been recovered nor settled. The company showed up two days late in a truck that was so old and nasty that it broke down before they could even get boxes loaded. I had done a virtual tour and shared the number of rooms I had, the stairs and furniture. They knew the size house I had. Yet, they showed up with a truck that was too small and literally told me it was that truck, or nothing. The truck didn't even have their name identified on it. After delays and claims of being too tired to work, the crew finally got things packed. They literally threw fragile items in boxes that they did not mark, tag or inventory. We just had boxes with stuff in them that had no room or item correlation. Did I mention that they demanded extra money before they would start work because of my stairs - which I had already shared with the sales agent and during the virtual tour. When they finally arrived in North Carolina they complained about the stairs again and demanded more money... in cash before they would move anything. After two days of putting boxes where they wanted them to be, the "leader' of the crew announced that his girlfriend decided to visit from West Virginia and he was leaving the crew. Not only did he abandon me, he also abandoned the crew and left them to work constantly till midnight. He arrived a day later, in a Confederate shirt and told me they could do no more and it was time for them to leave. The move was half done. I have tried, without success to get someone to finalize the claim I filed. I sent pictures of the horrible packing and damage to both structures. I was asked by "Courtnie" in the claims department how much it would take to settle my claim. I told her and I have not heard back from anyone since. They leave me no choice but to file a civil suit, contact the Department of Transportation, and the consumer affairs divisions of the attorneys general of both Virginia and North Carolina. In addition, I am filing complaints with the bBetter Business Bureau. I don't want anyone else to ever go through what I have. Simply the worst of the worst. I have moved 9 times in 15 years for work, and Always Moving has been the only nightmare. Of course since they have my money, the company no longer answers phones, and everyone has gone ghost. They mistreated this wrong one this time. I will see this through to the end. Run, don't walk away from these crooks.

9. J

   Janet P.

   Source: MoveAdvisor · Cool, CA to Leesburg, FL

   16 Feb 20212-bedroomPaid $6,800

   THIS COMPANY IS A SCAM

   THEY SCHEDULED THE DATE AND TOOK OUR $2000, after they received the money they changed the date and said it was our fault, we now have hired a lawyer to deal with them. AWFUL PEOPLE

10. P

    Priscilla B.

    Source: MoveAdvisor · Port Washington, NY to Port Charlotte, FL

    25 Jan 20212-bedroomPaid $9,000

    DO NOT USE THIS COMPANY

    Always Moving was unbelievably bad, irresponsible and unprofessional. These are scam artists, have no doubt. Charged me 3K+ more than quote upon loading. I paid an additional $400 handling fee for my baby grand piano (I am a professor of music). When our delivery came, they had lost crucial parts of my piano, rendering it inoperable. They never found the pieces. They damages so much of out furniture. We received items that were not ours, and a number of our boxes are still missing. That was in August. They will not return my phone calls, emails, or respond to my claim. I have called in excess of 20 times now.