American Pro Movers

Reviews

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1. T

   Tricia

   Source: MoveAdvisor

   23 Jul 2017StudioPaid $2,176

   Poor unprofessional service.

   In my experience, I would never use them again. This is our story. We called for a quote. They requested a detailed list of the items being moved for truck space allocation. We packed all items as they requested. I.e. bubble wraped and disassemblied at which point they provided a price quote of $1100.00. We then signed off the agreement and provided the requested deposit. This appeared to be the best quote and service provided for our move. So we went ahead and agreed to the move. When the movers showed up to load the truck, that's when it all went south. They loaded the truck then informed us that they had to utilize specific packing materials which took up more space than the agreed upon quote. We actually had less material to move than we thought. At this point we were informed that the price would increase to $2200.00. Upon complaining to the movers they called the office supervisor who reduced the price to about $1900.00 and would not charge for the additional packing. At this point we had no choice but to accept this as we had to execute our move. But wait, there is more. The loaders then requested their "customery 18-20% tip" as if you were in a restaurant tipping your server. Are you kidding me?? Loading the truck is part of paying for the move. VERY INAPPROPRIATE! Again having no choice at this point we gave them $200.00 SIC! Always thought you paid the tip at the end of the meal based on the quality of service. Hmm, not good. When the furniture finally arrived a day late because they apparently do not maintain their trucks, It arrived on a different carrier. The men from Gulf Coast movers were outstanding and more concerned with making our move a positive experience and less concerned with American Pro Movers policy of charging the customer for moving furniture up more then 7 steps. Second story apartments are typically 13 steps from the street level. Seems like price gouging to me. The gulf coast movers did it all. No problems. Even when they noticed some assembly hardware missing, they got the job done and asked for nothing. Seems to me that Gulf Coast would be a better mover than American Pro. Buyer Beware.

2. K

   Kristen

   Source: MoveAdvisor · Phoenixville, PA to Chicago, IL

   15 Jun 2017Partial movePaid $1,700

   Worst moving experience ever-they stole my rug.

   I was moving the equivalent of a one bedroom apartment from Philly to Chicago. The original estimate was over the phone based on truck space. They did not specify that they outsource the move between three different vendors. When the (non-commercial) truck came to pick up the stuff 6+ hours late, they were unprofessional/rude and after packing said that the cost was actually going to be another $200. The stuff was already on the truck so there wasn't much of an option. We paid in cash. The original sales person, Michael, said it would take 5-7 days to deliver. Two weeks and multiple calls that weren't responded to later, I got a random call from another third party vendor telling me that my things would be delivered the next morning (it was the afternoon). I moved into an elevator building where you need to reserve an elevator. Luckily, the next day wasn't already booked (they cancelled) so I could have them move the stuff in last minute. When they arrived (in a non-commercial truck), they REFUSED to park in the back loading area where the building manager told them to go and insisted on unloading in the front. Then told me they needed another $150 because they had to walk more than 75ft (because they parked in the wrong spot!) and wouldn't unload until I paid the money in cash! When they finally did unload, I noticed that the most expensive item in the move (a $1500 oriental rug) was not part of the delivery. It was marked on the paper as being packed. The vendor told me he has asked at the facility he picked it up at since he "also noticed I was short one piece" but they told him the additional rug was rolled between another rug (NOT true and you'd know that if you've ever moved before). He checked the truck and let me check the truck to see if the rug was there--no where to be found! He said he could only have it marked and labeled as missing so he did. I have tried unsuccessfully for weeks to get a response about the missing rug. When Christine/Christina does bother to call back, she said I can submit the claim but it's probably not worth it since I'll only get the cost of the rug weight not the cost of the rug itself. I'm 100% convince they STOLE that rug knowing full well it was expensive. I will also say that a had multiple dishes broken. This company is extremely unprofessional and rude, unresponsive, thieves and a waste of time and money! I literally would beg you to USE ANY OTHER moving company or just move yourself if possible. Moving is hard enough without a crappy moving company stealing and breaking your things.

3. C

   Christine

   Source: MoveAdvisor · Las Vegas, NV

   23 Apr 20171-bedroomPaid $1,450

   Scammers.

   I had hired them to move to Arizona. I asked for my stuff to be there on April 1st it didn't get there to April 9th. I called the 800 number and Andy answered and said that he wasn't the owner so a girl named Christine called me and said she was the owner come to find out that she wasn't the owner she was an employee of Andy. Her real name is Nicole not Christine. When my stuff arrived I had damaged stuff and Andy didn't want to do nothing about it. As well Andy has people working from there homes where he gets them a vonage box and get a 201 area code so clients can think that there in a office. This is the worst moving company. All they do is scam people for there money and are a fraud. Andy has workers working from NJ to other states. I would not recommend this company to anyone. Someone really needs to look more into this company and have them shut down.

4. D

   Daef

   Source: MoveAdvisor

   8 Dec 2016Paid $7,000

   Caution! Americam Pro Caution!

   American Pro are totally irresponsible or worse. They gave me a firm quote after a visual inspection. In fact, I photographed everything that was to be moved in the presence of their rep in-order to avoid any dispute in the volume and quantity of items to be moved. After the truck was half loaded they demanded an additional 40%-in-effect a stick up. I told them to unload the truck and they refused without another payment. They canceled on the day they were supposed to pick up and told me they would be there the next day at 8:00 am and didn't show until noon. I was unable to use a non-refundable airfare as a result. It is impossible to get them on the phone after you give them a deposit. I've called 17-times and left 17-messages over 3-days as well as 6-emails without a response. However when they were trying to get me to commit to their firm they called ceaselessly, multiple times a day, even after telling them that I didn't yet have a closing date for the sale of my house. They said my things would be delivered in a week and needless to say that didn't happen and I have no way to know when or if my things will arrive because no one answers the phone or emails. Warning do you homework before using American Pro!

5. L

   Lequana F.

   Source: MoveAdvisor

   27 Nov 2016Paid $1,945

   Very Stressful Move.

   Movers arrived 5 hrs late on Oct 22 to pick up in NY, causing me to miss my family gathering. Didn't adhere to contract date of not being able to receive items no earlier than, causing me to manage to come 2 days prior than planned, missing yet another family gathering to meet up with movers in FL 2 days early, where they attempted to trump up charges. Due to me not obliging to add'tl charges they kept my furniture 4-5 more weeks, with no information as to where things were, when getting delivred etc.. all whole note answering any of the phone #'s listed nor dispatch # given to me by MICHEAL, who appears to be everyones name at the company beginning with sales, beside Andy in dispatch, who is also referred to by the driver as the owner. Worst experience of my life! Its Nov 27 and I still do not have my items!! Can not answer if items damaged or not..