Big Boy Moving and Storage

Reviews

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1. J

   Jesus

   Source: MoveAdvisor

   25 Aug 2015Paid $750

   Moving can be Stressful at times.

   Moving is never easy and tends to become a stressful task. My first mistake was to go on line on . On a website stating moving quotes. I submitted the requested information on this website. This lead to so many calls to my cell I actually considered CHANGING MY CELL PHONE Number! I finally spoke to the only estimator that treaded me like a human being and wasn't trying to sell or push something on me. Liz over at BIG BOY Moving and Storage. She explained to me the value differences between brokers and carriers which was all very intriguing considering all the other quotes I recieved and the range of price difference ! Big Boy Moving relieved that Moving stress and I got excited about my new place and moving again. I gave them four out of five stars . Because I know I had a 48 hour window for pick up and I really preferred Tuesday instead of Wednesday and they came on Wednesday. Other than that Mike and Steve did a fantastic Job packing and loading all of my household items and using extreme care with my boxes. So overall yes I would recommend big boy moving in storage.

2. B

   Beverly P.

   Source: MoveAdvisor · Chicago, IL to Casper, WY

   15 Mar 20213-bedroomPaid $4,500

   My Stolen Items

   I paid for my personal items that I didn’t receive because they were stolen. There was over $4,500 stolen & I’ve worked hard to invest in my stuff. Please don’t use this moving & storage unless you want your stuff stolen & never returned.

3. D

   Dianne F.

   Source: MoveAdvisor · Pooler, GA to Madisonville, TN

   14 Sep 20223-bedroomPaid $2,282

   Movers fail to wrap furniture resulting in damage!

   I have 5 pieces of furniture damaged by this company. I have a $750 judgement from small claims court. Do not use them!

4. R

   Roni P.

   Source: MoveAdvisor · Raleigh, NC

   21 Nov 20192-bedroomPaid $2,347

   Parker.

   Please do not use this moving service under any circumstance. They showed up 3 days earlier than they were supposed to so I had to rush and pack. Of course when they loaded the truck they went up on the price. The guys were nice enough while they nickel and dimed me. It took me almost 6 weeks to get my belongings. They destroyed lots of my things. There was also lots of mold on my things that I had to throw out. It seems as though they had my boxes sitting out in the elements. My shelving unit was also destroyed and had to be thrown out. After paying them so that they would take my belongings off of the truck they told me I had to pay more for steps that they did not have to use and they said that my apartment was more than 75 feet away so I'd have to pay more for that also. One worker did not want to bring my stuff in the building. The other worker who looked to be about 80 years old talked the other man into bringing everything in the building to the elevator. My son and I had to take everything to the second floor and to the apartment. I have bad hips and after doing this I was not able to walk for 3 days. They waited to come after 4:00 when they knew the office was closed. The driver was very rude and was yelling at me because I asked if he had a direct number for me to call. I didn't have time to look at reviews before using this company. That is one mistake I will not do in the future and definitely will not refer anyone to this company. They just see how much money they can get out of you with no regard for your belongings. Once again please DO NOT USE THIS COMPANY!!

5. T

   Theresa W.

   Source: MoveAdvisor · Hemet, CA to Altus AFB, OK

   27 Jun 20184+ bedroomPaid $12,696

   Horrible.

   Quoted us a reasonable price than the movers told us twice that. They took advantage of us because we had to move in a hurry because we're military. It took 21 days to recieve our furniture. Which we had to pack most of it ourselves. They went through our boxes and broke a lot of things. They lost the legs to my dining room table. Broke my washer and dryer, a couple of bookshelves and all our floor lamps. I'm not sure Esau what is missing yet because as they went through my boxes they put some of the wrong things back in the boxes. We found stuff that's not even ours in our boxes. The guys that dropped our stuff off we're extremely pleasant, helpful, and apologetic.

6. J

   Joy M.

   Source: MoveAdvisor · Greensburg, IN to Lakeland, FL

   2 Jun 20182-bedroomPaid $4,200

   Worst experience of my life.

   They were late to pick up. They were late with delivery. They took apart a swing set and a step 2 kitchen that was supposed to be reassembled upon delivery. Never happened. All the boxes were smashed. My washer and dryer were damaged. My atv was damaged. I got absolutely nothing that I was promised for my 4200 move from Indiana to Florida that took almost 5 weeks.

7. B

   Brook

   Source: MoveAdvisor · Miami, FL to Vernon Hills, IL

   14 Feb 20181-bedroomPaid $3,000

   Verbally abusive moving staff.

   I am the move in coordinator for a large senior living community. One of our new residents hired Big Boy moving and Storage to move her items from another state. I was verbally abused from the driver of the truck. Everyone who overheard the interaction was appalled. Even his co-worker stood there shocked. He was upset because I asked him to not block the drive, so ambulances could get in and out. He refused to move the truck at first and began yelling at me. If this is how they treat customers, people need to avoid this company at all costs.

8. A

   Aaron

   Source: MoveAdvisor · Virginia Beach, VA to Silverdale, WA

   16 Jan 20183-bedroomPaid $7,800

   Absolutely every aspect of my move was the worst-case scenario.

   I contacted All-American Moving and Storage based on their quote for my move, and it was subcontracted to Big Boy Moving & Storage. They quoted my move for my truck and all my belongings for a little over $7000 from VA to WA. When they showed up, they packed up my stuff and then quoted me about double the price due to "more volume than anticipated" even though I had been very detailed with the original estimate. After speaking with their dispatcher and telling them to unpack my stuff, they agreed to $7800 for the whole move. I called the following day to ask why the truck-shipper hadn't shown up yet, and they told me (after they had shipped all of my belongings) that they don't ship vehicles. I had to jump through my butt to find a shipper last-minute because I was to report to a duty station 3000 miles away in a few days, and it costs more to do a last-minute shipment for a 6000 pound truck that is too wide to fit on most vehicle trailers. Also, I almost forgot to mention that the movers left a whole room of stuff for me to move alone with a little economy car, my wife, 2 month-old son, and 2 dogs. It was not fun, and completely avoidable had they done their job properly. Once we arrived in WA, base housing was full, so the shippers held on to my stuff for a couple weeks extra..for $637, non-refundable and never negotiated. Once my stuff was delivered, almost everything I owned was damaged, albeit most of it was cosmetically. I got estimates and took lots of pictures, as did the delivery drivers. The damages totaled around $8000. I filed all the claims exactly as they directed me to. About 7 months (!) later, I received a claim resolution of $76. That is not a typo. $76. I am getting Navy Legal involved today, but no one is optimistic. This is only a small part of the story, not including things like how they destroyed my house in VA while unpacking to the point of needing a professional cleaner and a carpet company to repair their damages (which they refuse to compensate). They also lost my wife's elliptical exercise machine and loads of other things, which they won't compensate because their shipping papers were filled out so poorly that almost nothing was itemized unless I expressly required it (like my motorcycle, which they almost didn't even list). After I speak with Legal, I plan on going to the BBB about them, as well. They have cost me over $10k between damages and non-refundable charges that the Navy will not compensate me for. It also took months to get the weight tickets required for me to be compensated by the Navy for my move..with me calling them literally every day. TL;DR : DO NOT UNDER ANY CIRCUMSTANCE LET THESE PEOPLE TOUCH ANYTHING YOU DON'T WANT BROKEN OR LOST. This company is malicious and opportunistic and uses underhanded and deceptive means to get as much money out of people as possible with no regard for their well-being. Absolutely no part of any interaction with them over the last year worked out as anything besides the worst-case scenario and their customer service is unprofessional and useless.

9. E

   Eric

   Source: MoveAdvisor

   25 Aug 20172-bedroomPaid $4,600

   Most Rude & Disrespectful Company Ever!! do Not Use!!

   I don't know how I missed these review sites but wish I had seen them. I have never worked with a company that cares less for their customers. This company has been nothing but false promises, extra fees and HORRIBLE customer service. They under estimated my load significantly, did not inform me that cash/check was needed AT pick up, straight lied to me about charges for my mirror and glass table and can take up to 21 days from your requested date of delivery to drop off your goods. Everything revolves around moving a full truck and their timeline. Zero care for customer receiving goods. Even with all of these mishaps what frustrated me the most was their blatant disregard to respond to email an voicemail. I asked for delivery and didn't hear anything so I called 4 days out and left messages and email. Then again two days out. Then called the day before on a different number and reached someone who hung up on me before I could reschedule the date of delivery! I feel completely scammed as though they said anything they could, to get my business. I warn anyone from believing what they say or dealing with their rude customer service. This company should not be allowed to operate. I feel for anyone who has to go through what I have gone through, and I still have not even received my goods. I pray things are not broken like many of the other reviews.

10. T

    Toni

    Source: MoveAdvisor

    17 Jun 20171-bedroomPaid $1,000

    Do Not Use!!

    First delivery date was 2 WEEKS AGO for a 400 mile move- STILL DO NOT HAVE FURNITURE. Customer service NEVER answers the phone. Now they WILL NOT HONOR the discount promised to me for late delivery. CANT EVEN GET SOMEONE ON THE PHONE. DO NOT USE. DO NOT USE. DO NOT USE.