Boyer-Rosene Moving & Storage, Inc.

Reviews

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1. C

   Chris P.

   Source: MoveAdvisor · Chicago, IL to San Diego, CA

   16 Aug 20192-bedroomPaid $15,232

   Damaged table.

   The overall move was fair with some problems caused by the movers lack of communication and little responsibility for my needed timeline. My rating is heavily weighted to the damage of a high end cocktail table. I paid for the most comprehensive insurance which guarantees that my damaged item will be repaired or replaced by the moving company. I filed a claim with the company per their instructions. The claim adjuster sent out a repair person for an estimate. This is a Roche Bobois cocktail table valued around $4,000. The repair estimate was about $2,000. The claims adjuster Jazmin Reese from Bekins sent me a check for $500 allowance hoping this would make me go away. I emailed her that this was not acceptable and have not received a response. The rationale Jazmin Reese used is that the table is still useable. The table was damaged in four to five places by rough handling. This is a clear violation of the insurance terms. I will be filing a complaint will the Better Business Bureau and all agencies that regulate Bekins.

2. M

   Minda C.

   Source: MoveAdvisor

   24 Jul 2013Paid $5,000

   Traumatic Experience.

   I am writing this review to warn everyone else to STAY AWAY FROM BEKINS VAN LINES or risk a terrible heart ache.  Our move was 13 months ago.  It has taken me this long to want to re-hash the nightmare of our move from Wheaton IL to Redington Shores FL.  This was my 2nd move with Bekins.  The first time was a great experience with movers that did above and beyond expectations. This caused me to schedule a second move with the same company, even though the reviews I read online warned me otherwise. I spoke with the same representative, Jim Mays, both times because of established positive relationship which I had hoped assured continued good moving result.  Sadly, that was not the case. Our household items were packed July 3rd by 2 very nice young men, who organized and marked each of the boxes for proper room placement. On moving day July 5, a "third party" came in to dissemble our billiard table. The movers were 3 men who loaded up the truck.  The driver is from the Tampa area.  I believe his name was Ricky.  He was dark skinned (he didn't sound African American) and he spoke with a rapid,heavy accent. He acted professionally when my husband was in the house.  After my husband left for work, Ricky asked if I was planning to drive out, as in run errands.  I was still doing some last minute packing so I said I was not planning to.  He said he wanted something to drink.  I acquiesced and made a bagel and coffee run. I regret making the effort.   The truck arrived in my FL house on time for the delivery. There were the same driver, but 3 different helpers including a young woman and her "very tired" boyfriend.  Ricky stayed by the truck the entire delivery time.  The 3 helpers did the unloading and placement of the boxes into my house. There were boxes marked for the library that were dropped off in the garage so we ended up hauling heavy book boxes upstairs. To be nice, I offered to buy Subway sandwiches for lunch. Ricky wanted Kentucky Fried Chicken.  I didn't know the area well enough to know one nearby, but a friend of mine offered to look for a KFC to comply with Ricky's request.  He's got my furniture, after all..After "all" my things were unloaded and the truck rolled off, I noticed that rolls of twisted packing tapes were strewn all over the cul-de-sac and blown into my neighbors' landscapes.  I was mortified!  I had to go all over to collect the litter. The next day, the third party who was to assemble my billiard table informed me that we are missing 2 support pieces.  I went through the inventory list with him and noted the absent  2 pieces.  He left without offering to help me resolve the issue.  I called Bekins and their response was a report that Ricky does not have them in his truck as he was on his way to his next move. I think I paid an additional $1000 for the pool table move.  I was reimbursed $300 for all my troubles, which was probably to cover the non-assembly of the pool table. It has taken me many months to finish unpacking and to note several missing several items, including decorative Chinese platter and one of matching pair of Chinese porcelain vases.  Bekins poor response with my pool table did not make me want to deal further with them in anyway.  My stomach still turns in knots each time I see the name BEKINS on a truck. I hope that by writing this warning to others that my nightmares will stop. Additional information on my order sheet: Mover--Boyer-Rosene Moving & Storage Van #285-604  .