Casey Movers

Reviews

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1. G

   George S.

   Source: MoveAdvisor · Braintree, MA to Westminster, MA

   22 Jul 20253-bedroomPaid $9,855

   Save yourself both the grief and costs of an unreliable service

   My god-daughter and I bought a new home in Westminster to be closer to her job in Central Mass. I sold my home in Braintree to live with her in my retirement and began the process of finding a mover. I contacted several move companies and prices ranged widely. We ended up choosing Casey as several friends had heard good things about their service. We accepted a quote to move my packed furniture, boxes, and bins from a small cape style home in Braintree, store it for two days in their truck, and move it into new residence along with a POD on property. Our move out went extremely smooth with the four promised movers and an extra man designated as the driver. The entire truck was filled in less than 4 hours quoted and we were left with a great experience. Dan their coordinator and mover was unflappable and instilled great confidence. His team worked well together. However, on move in day, we entered the Twilight Zone. They arrived earlier than expected and were frustrated they could not reach me; despite me telling them the home phone would be disconnected, they called that number vs the cell phone I provided and never attempted to call it. The movers were a different crew except for Dan the coordinator and he was aware of the POD; in addition to our reminders about the POD, Dan also notified the company that there would be a POD to unload. We were not provided four workers as promised in the contract: two could move without requiring significant redirection to grab items (one of the guys needed to be told repeatedly to grab things rather than standing around) and a disabled man who was supposed to only be the driver. After four hours, the truck still contained items and the POD had not even been touched. I was told that we were now on overtime and they would charge us for the remaining effort or work would stop. We contacted the company at least three times--even asking for a manager to return our call--but our words fell on deaf ears and we were told that the manager left at 1:30 that day. Chris listened to us and stated he would pass on the concern to Danielle but the familiar "it is what it is" prevailed. It cost us an additional $1875 for the remaining items to be unloaded in addition to the quoted $6700 amount. I might add that it was suggested our gratuity was to be 20% of the quote to be split amongst the workers for both days. While I do not mind rewarding people for providing service, it did add to an already expensive proposition when accounting for the understaffing contributing to the hourly wage kicking in after four hours. We gave it willingly for the move out, but it seemed questionable for the move in. The bottom line is the company fully staffs your move out and understaffs your move in forcing you to pay more than the quote, effectively holding your possessions hostage unless you pay up. Just an update....we have never been contacted by Casey's Movers over our concern and terrible experience. No apologies or acknowledgement of their failure to adhere to their contract and deception. As we have unpacked, we have also discovered "the care" used in moving our belongings. Fragile must have been interpreted as a mere suggestion. We can dispose of things that did not survive and repair/refinish items not handled with care. However, we are hopeful that others pondering their move will choose more wisely than we did and save themselves the grief and wasted expenses of this poor choice on our part.

2. K

   Karyn O.

   Source: MoveAdvisor · Mashpee, MA to Plymouth, MA

   29 Jul 20244-bedroomPaid $20,000

   Excess materials used

   Although they vehemently denied my claim of overuse of materials, even after I sent actual pictures of empty boxes with used rolls of tape (that I paid 6 months storage on), excess packing paper on non breakable items, I’m still convinced I was taken for a ride! A $20,000 total move fee and they sent me $90 as a token. If you use this company remember the phrase buyer beware”’

3. R

   Robin S.

   Source: MoveAdvisor · Natick, MA to Worcester, MA

   12 Feb 20203-bedroomPaid $2,000

   Don't Hire Casey Movers!

   I would like to preface this by saying any good review about Casey Movers are from personal friends, colleagues or relationships. Think about this dear reader: A moving company does not do stellar work for one person, and deplorable work for another. This was approximately the 5th time I hired a moving company. Other moves I did on my own with friends helping. In the 10 or so moves in my life, there was NEVER a broken object, and NEVER a missing item. I hired Casey movers for an interstate move with one stop along the way. The first thing red flag was a comment from the lead mover it was going to cost more than the agreed upon price. The second red flag was a suggestion I purchase extra insurance. After they packed their truck they left for the first stop. I locked up the house and followed them, eventually passing the truck which was stopped at a Dunkin’ Donuts. I waited almost an hour at the first stop. When they arrived, the lead mover told me he would need another $1000 or he could go any further. I felt I had no choice, and went to the back and got the money. When they arrived at my new place, they started moving things in, and actually slamming boxes marked fragile on other boxes, and I could hear glass breaking. They knocked my furniture into door jams, gouging the wood, and telling me, “Sorry, but I’m tired.” The lead mover then told me it was too late, and they were too tired to finish the job, and they would return the next day. He assured me there would be no charge for keeping my belongings overnight. Again, I was stuck, and had to trust them, and agree to them completing the job the following day. When I called the next day, I was told there was an overnight fee for storage, as well as an additional fee for moving the remainder of my belongings. I finally hired another moving company who went to their cite and got the rest of my belongings and moved them in. In addition to the dishes and glassware broken by Casey Movers, many of my well wrapped pictures were shattered. Some items were shattered as if they were thrown on the ground. Every piece of my bedroom furniture moved by in by Casey Movers on the first night, was scratched as if it were done with a knife, and there were gouges in the wood. The 2 dowels on the back of my bedroom mirror were broken in half. There is no way that kind of damage could have been done in a move, and was clearly done with malicious intent. Yes – I took them to court, and I thought I could negotiate with them. Unfortunately when you go through small claims, you need to get estimates on the value of repairing the damages, and I did not do so. I felt it was better to just take the money they offered, and not go in front of a judge because, although I had pictures and broken items, I didn’t feel I had the documentation to support the value of the items. There were items missing as well, which were taken from some of the boxes they did bring in on the first night, but again, I did not have receipts so I couldn’t claim them. Please, DO NOT HIRE CASEY MOVERS. THEY ARE THE WORSE KIND OF THIEVES AROUND. THEY ARE PREDATORS. They prey on women. It doesn’t matter who owns the company, a crook is a crook and without a conscience. I wish I had read the reviews before hiring them. AGAIN, DO YOUR DUE DILIGENCE. READ THE NEGATIVE REVIEWS BECAUSE THESE ARE THE TRUTHS. DO NOT HIRE CASEY MOVERS!!

4. D

   Darcy R.

   Source: MoveAdvisor · Holbrook, MA

   6 Dec 20192-bedroomPaid $1,400

   They break your furniture.

   They broke my $800 couch and gave me a $60 credit these are just bad guys that don’t stand behind what they do. A move is a stressful enough thing to deal with. Use these idiots at your own risk can’t say you weren’t warned.

5. M

   Michael T.

   Source: MoveAdvisor · Boston, MA

   20 Jul 20194-bedroomPaid $1,200

   Moving to Boston.

   They showed up early which would have been ok, except they complained about not getting in loading dock when they were not scheduled that early. The did ok, until a few items never got to our new place and when called immediately after they left said they never saw them which was not true, they took a tip and did not tell us they broke or took the items. When the company was called they gave us the run around and basically blamed us for broken items, funny how driver said they did not see them and manager said it was our fault . The driver didn’t have the decency to pick up my phone call either. I would not recommend this company.

6. H

   Hilda S.

   Source: MoveAdvisor · Saugus, MA to Middleton, MA

   12 Jul 20194-bedroomPaid $2,000

   Do Not Hire.

   I hired Casey Movers in May 2019. I signed up for self-pack service and moving furniture and boxes. They came out for an estimate and overbudgeted for time. The pickup crew spend an hour going over tipping practices in the industry and not the liability or coverage. My furniture was to be stored in their warehouse for a few days until the closing at the other property. The drop off crew left some items unpacked, was rude and unprofessional. One of the side tables was missing the glass piece on top, making it completely unusable. A couple of weeks after the move, after we opened all boxes, I informed customer service that I can't locate the glass piece. They game me the runaround advising me to check with place of origin, my new home etc. which I did with no successful outcome. At that point, realizing that I won't find be able to locate the glass, I contacted again requesting some form of compensation which they declined because I was a self-pack customer. MAKES NO SENSE! I did not self-pack furniture. They removed the glass from the side table and LOST it in transit. Liability lies with Casey Movers!! Terrible customer service and unwillingness to rectify their mistakes. No accountability.

7. D

   Drew

   Source: MoveAdvisor · Lexington, MA

   27 Jul 20183-bedroomPaid $4,500

   Casey Movers.

   My experience with Casey was fine until it was time to unload at my new house. At that time, Casey said I had to pay an additional $2,000 above the estimate. The reason I had to pay more was that one of Casey's employees quit on the day of my move, and the job took them longer than expected because they had one less person working. I thought that wasn't a good reason to charge me more, but there was no room for negotiation. Casey said my choices were to pay the extra $2,000 or they would drive the truck away without unloading. Casey held me hostage--they had literally everything I owned in the truck--so I had no choice to pay. Afterwards I tried complaining many times, but I had no luck. Casey wouldn't return my calls. I put the $2,000 on my Visa card and tried to contest the charges there, but Casey wouldn't return Visa's calls. I even complained to the state Attorney General's office, but they gave up after Casey wouldn't return their calls. If Casey won't respond to the credit card company, the attorney general, or to me--if they respond to this review, I'll remove it--I see no reason to believe they'll provide good service in the future.

8. J

   Judith B.

   Source: MoveAdvisor · Pawtucket, RI

   1 May 20181-bedroomPaid $780

   Move on 4/6/18.

   I would not recommend Casey Movers at all. They sent two men to move my household and one of them was diligent in getting the move done and the other one told me that they had 4 moves to do in one day because they relied on their tips. The tipping situation was brought up several times in the move. After they left, I realized that they left some items and I called them immediately and they told me if they turned around, it would be an overage. So I took the remaining items with me. When we arrived to my new house, they were trying very hard to move my dresser upstairs and it would not fit. In their defense, they did work very hard in trying to move the dresser. I felt from the beginning that Casey Movers had planned on an overage and that the constant talk about tipping was not necessary. They told me upon arrival that they accepted tips and I had planned to tip them anyway.

9. M

   Mmw S.

   Source: MoveAdvisor · Sudbury, MA to Cambridge, MA

   5 Oct 20172-bedroomPaid $2,000

   Harassing phone calls and texts.

   Same experience as a prior reviewer. I listed my home for sale and Caseys Movers salespeople Mary and Alan have called and texted my home number, my cell number, and the number where I am vacationing several times. All are on do not call. When I asked where they got the numbers, they hung up on me. When I asked to be taken off of the lists for ALL numbers, I still received calls and texts. I would NEVER us a company like this for a move with sales tactics like this.

10. A

    Andrea T.

    Source: MoveAdvisor

    5 Sep 20172-bedroomPaid $2,000

    Predatory Company.

    48 reviews 1.0 star rating 9/5/2017 Terrible Horrible Predatory Company. .. We own a waterfront condo in Hull Ma, that is currently for sale. We had an offer over the weekend. Today, Tuesday, I received a cryptic text (not a call, a TEXT) from an unknown number."Hi, this is Mary over at Casey Movers, Do you need help moving in the next couple of months?" I called to find out how they got my unlisted cell phone number and they gave me terrible attitude. Very rude people, I don't trust this company's tactics.