Cedar Strong Transportation Inc

Reviews

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1. M

   Melissa M.

   Source: MoveAdvisor · Smiths Falls, ON

   8 Oct 20253-bedroomPaid C$5,000

   DO NOT TRUST THIS COMPANY — THEY STOLE MY BELONGINGS

   This company operates under multiple names — at least three or four — including All Canadian Moving Van Lines. Before I knew they used different aliases, I hired them to move my belongings from Smiths Falls, Ontario to New Brunswick. My items never arrived. They ghosted me. Communication was non-existent. I filed a police report, and both law enforcement and my insurance company have classified my belongings as stolen. I had packed everything with them — including essential work-related items — and now I’m forced to replace tools I need for my job. Some personal items are irreplaceable, no matter how good your insurance is. STAY AWAY. They will take your money, your property, and disappear. I’m grateful I had insurance, but no one should have to go through this. This happened between Sept and Oct 2025

2. D

   Dawn B.

   Source: MoveAdvisor · Paris, ON

   18 May 20252-bedroomPaid C$2,900

   Moved from Mount Forest Ontario to Paris Ontario

   After speaking with Dana I felt I had chosen the best company for my move. However , that turned out to be a mistake. I moved April 3rd and it is now May 18th. I was to have had three men and got 1 1/2. They started at 9 in the morning and didn't finish until 9:30 at night. Twelve hours to move a small two bedroom apartment of a recent widow. Really?? My furniture was left out in a snow/rain storm uncovered. Framed pictures were not covered and as a result received water damage. My buffet was dropped and broken. It is not possible to be repaired. Mattresses were left out in the rain uncovered. The mover said I was over 6000lbs and charged me an extra $800. I did not have any appliances, just a small two bedroom apartment so there was no way I could possibly be over in weight. He said he was estimating and if I wanted him to go to a weigh station he would go back to Mississauga and I would have to pay for the mileage and cost to have it weighed. There was damage done to the walls of the unit I was moving into. I asked them to move a tall narrow cabinet from one wall to another and they said they were too tired!! We were accused of stealing the metal bar from the used wardrobe box and charged me $25. to put my own clothes in it. Then they wanted to leave the well used wardrobe for me to dispose of. I was charged $300 because the elevator was down a long hall from my unit, however there was one small flight of stairs directly across from my unit. I have contacted the moving company on several occasions , have filled out the necessary claim forms and to date have heard nothing. I was quoted approximately $1800 for the move and ended up with a bill of over $2800. Dana was a lovely lady but unfortunately the company she works for is completely untrustworthy. Do not use at any cost !!!

3. D

   Dave W.

   Source: MoveAdvisor

   1 Mar 20254-bedroomPaid C$1,985

   moving

   moved from on town to another town was quoted for under 2000.00 but had to pay 3000.00 for damages done to my belongings, attitudes from both the office and movers. told me we had 15000lbs of belongings which we didnt, there truck isnt rated for 15k, so they lied to us about the weight, truck wasnt full, and still had over half of my household goods left behind. Dana in the office was rude and the movers were rude, we warned them about fragile boxes but ignored them and there driving is amatuerish, dont know how they got a drivers license maybe from a crakerjack box. then they accuse us of not paying the full amount. no receipt was given after we paid an awful amount of money for there unprofessional service.

   Response from Cedar Strong Transportation Inc

   We appreciate your feedback and regret that your experience did not meet your expectations. However, it’s important to note that your full inventory list was not disclosed prior to the move. Additionally, our movers were rushed to complete a full truckload of 12,000 lbs in under three hours, which is an unrealistic timeframe for a safe and efficient move. More over, we arrived as early as we could since that day the roads were a complete mess due to the weather forcast. Dana has also informed you of the late arrival, by responding back to your concerns. Your phone was also off after the movers had arrived and did not give us the chance to explain your complaints via phone call. Regarding the quoted amount, pricing adjustments were made based on the actual workload and services provided. Our team strives to handle all items with care, but without proper time and preparation, damages can occur.

4. A

   Ammar A.

   Source: MoveAdvisor · London, ON to Mississauga, ON

   31 Jan 20252-bedroomPaid C$1,600

   Lack of customer care and poor service

   Terrible experience! This moving company handled my belongings with no care at all. They broke several items, and when I tried to complain, they completely ignored me. Their customer service is awful, and they show no responsibility for the damage they cause. Very unprofessional and disrespectful treatment. I absolutely do not recommend dealing with them! Stay away!

   Response from Cedar Strong Transportation Inc

   We are sorry to hear about your experience. However, we want to clarify that no claims were ignored—our sales agent responded to every single message and concern via WhatsApp to address your issues. We take all customer concerns seriously and strive to provide clear communication throughout the moving process.

5. D

   David B.

   Source: MoveAdvisor · Montreal, QC to Oakville, ON

   6 Jan 20252-bedroomPaid C$2,500

   Please Read if Considering Cedar Strong

   First of all, let me say that my wife and I chose to decline the insurance money that Cedar Strong offered after we found out that if we accepted, we would legally give up our right to review their services. We decided that we would rather prevent others the hardship of dealing with Cedar Strong than accept their offer. The fact that settled insurance claims means that negative reviews are far less likely to appear is also likely why Cedar Strong's ratings are as high as they are. Our move resulted in significant damages to our goods. Our dining room table sustained water damage (despite the fact that it was stored in a climate-controlled facility it arrived wrapped in a water saturated blanket - on a day when it was not raining). We had a coffee table that was ruined because it was probably dropped . Our brand-new sofa somehow arrived severely soiled and carrying a very foul odor (similar to animal urine) - despite the fact it was wrapped in plastic and store in a "climate controlled environment". Several of our glassware items were also broken and damages to smaller items were common. Obviously, we filed an insurance claim. What we learned was that Cedar Strong offers the minimal insurance permissible by law. Effectively their insurance calculation is based on 60 cents per pound of damage done. Therefore, if they break a 55-inch TV that weighs 35 pounds, their insurance will re-imburse you $21. The insurance is not based on the value of the damaged goods, rather the weight of the item. There is also a $500 deductible on any claim. We became aware of this after they initially offered to settle our claim for $225 (keeping in mind that they damaged (or lost) at least $4,000 worth of our property). The claims process was also exceptionally laborious. We filled out the required paperwork and submitted dozens of photos. Phone calls to address the claim went mostly unreturned and eventually calls from my phone number were simply not being answered. They refused to discuss what went wrong with the move. They simply were not willing to take any accountability. This process took months and likely close to 100 phone calls. Cedar Strong also does not follow best practices in moving. As mentioned, they did not do an inventory of what was being moved. In all of our other moves, the companies did inventories of the items or number of boxes moved. This ensures that items are not lost in the process. Cedar Strong did not do this, as a result we simply had items disappear ranging from a very large Mexican style ceramic vase (approximately 3 feet tall and impossible to overlook) to everyday items that we are still realizing are lost (most recently our winter boots - which we just had a need to use with the first snow of the year). The movers themselves were inexperienced. I actually had to disassemble one of our beds because their experts did not know how to. They did not wrap all of our furniture in blankets as was agreed (resulting in several scratches on items) and did not properly package the specialty wardrobe boxes we paid extra for. The movers showed up three hours late and were not able to complete the loading processing within the moving window we were assigned by our condo - resulting in fines for us to pay. The movers showed up without tools to help them disassemble furniture and had to borrow my tools. We were charged a hidden fee because the loaders had to walk further than expected (despite the fact that they parked in a location of their choosing when they could have been closer). They tried to have us accept their estimate as to the weight of our load. We refused this and later found out that their estimate was close to 2000 pounds more than the scaled amount. This would have resulted in additional costs to us. The unloading process showed no sign of care for our clearly marked fragile items. Heavy boxes were thrown on top of boxes marked fragile. When it came time for payment we were offered a cash option, but only if we did not take any paperwork. During our unpacking process there we a lot of tears and frustration as we realized that our belongings were not treated with any sense of care or respect. Family heirlooms that cannot be replaced were broken and when we tried to express our concerns to the company we were treated like pariahs - they simply refused to discuss how this level of damage could have occurred. Cedar Strong will likely say that they did offer us a settlement for our damages based on the formula they use. However, the reality is that we were taken by what appeared to be good reviews for the company and then provided with services and professionalism that is far below anyone's standards. It would have been easier for us to have simply taken the small settlement that Cedar Strong offered us, but we would rather refuse their offer and retain our right to provide an honest review of our experience with them.

6. J

   Julie S.

   Source: MoveAdvisor

   3 Jan 20252-bedroomPaid C$5,000

   Moving

   Absolutely do NOT hire this company! They were 4HOURS late to start, dragged an armoire of mine across a resin floor and scratches it all the way across the room, broke furniture, dented and scratched my walls, over charged my move by more than double what they quoted me, and I still have to rent a U Haul to finish the job that they didn't over two days!!!!!!! Please, do NOT hire this company. Let me save you the hassle and disappointment??!!!!

   Response from Cedar Strong Transportation Inc

   We sincerely regret that your move did not go as expected. As your sales agent, I valued our communication and truly appreciate the trust you placed in us. I understand how frustrating delays and damages can be, and I genuinely wish the experience had been smoother for you. Regarding the additional costs, pricing was adjusted based on the actual scope of the move. Any additional rates are always mentioned by the sales agent. Wishing you all the best, and again, I’m truly sorry for the disappointment you encountered .

7. A

   Akash S.

   Source: MoveAdvisor · Toronto, ON to Montreal, QC

   5 Nov 20241-bedroomPaid C$1,400

   Unprofessional, Delayed, and Highly Stressful Experience – Avoid Cedar

   My recent experience with Cedar Strong Transportation was an absolute nightmare from start to finish. I booked them to handle my move from Toronto to Montreal, and what should have been a straightforward process turned into an incredibly stressful ordeal. Lack of Punctuality and Delays: Despite a confirmed pickup time of 3 PM to 5 PM, the movers didn’t arrive until 6 PM, leaving me waiting and anxious with no communication about their delay. When it came time for delivery the next day, I experienced yet another significant delay, which disrupted my plans and left me stranded, waiting without any clear idea of when my belongings would arrive. Non-Responsive and Unprofessional Communication: Throughout this process, Cedar Strong Transportation was shockingly unresponsive. They didn’t pick up calls or respond to inquiries when I was desperate for updates. The driver would call but would intentionally hide their number, making it impossible for me to reach them back. This lack of transparency and basic customer service was frustrating and unprofessional. Unexpected Extra Charges and Hidden Fees: As if the delays weren’t enough, I was charged an additional $200 because my unit was “a little away from the entrance.” This extra fee was never disclosed upfront, and it felt like they were just trying to take advantage of the situation. Had I known about this charge in advance, I could have made alternative arrangements. The surprise fee, combined with their unreliable service, felt extremely unfair. Emotional Stress and Anxiety: The entire experience was mentally exhausting and anxiety-inducing. From the delays to the lack of communication, I found myself constantly stressed, not knowing when or if my belongings would be safely delivered. I’ve moved before and understand that things can go wrong, but Cedar Strong Transportation’s lack of professionalism made this experience far worse than necessary. I would strongly advise anyone considering them for moving services to look elsewhere. They do not prioritize customer satisfaction, lack basic responsiveness, and seem more interested in adding hidden fees than providing reliable service. If you want a smooth, stress-free move, avoid Cedar Strong Transportation at all costs!

   Response from Cedar Strong Transportation Inc

   We completely apologies that your move did not meet your expectations. While delays can sometimes occur due to unforeseen circumstances, we acknowledge the distress this caused. Our team made efforts to communicate throughout the process, including driver updates, and all additional charges were based on industry-standard practices. We strive to improve our services and appreciate your feedback. -Cedar Strong Transportation

8. B

   Bonnie B.

   Source: MoveAdvisor · Montreal, QC to Oakville, ON

   29 Aug 20242-bedroomPaid C$2,495

   Shockingly most unprofessional move

   Let me preface that my husband and I have moved 5 times in the past 10 years for work. This was by far the worst move. The movers were not professional at all. Thankfully, Samantha (who left company) gave us plenty of information ahead of the move. She said the movers will try and up the weight of the move with the flat rate, so to ask for the truck to be weighed. Sure enough the movers said the weight would be 7-8 thousand lbs and not the 5000 estimated. The weight actually came in at 5600. By asking for the truck to be weighed and not going with the flat rate of 7-8000 lbs we paid $40, but ended up saving hundreds. I followed the directions and booked our move from 2-6 pm. The drivers arrived 3 hours late, but said they could finish the move by 6 pm. They didn’t finish until 9 pm, so I had to pay our condo for the extra 3 hours. My husband and I did the packing although we paid $45 ea. for 3 garment boxes that they would pack, for our good clothing and winter clothing. We also paid for our new sofa, and mattresses to be covered. There was also 1 box they packed. We had a bed to be taken apart and they needed to borrow our tools because they didn’t bring any. They also duct taped a lot of things together. We moved from Montreal to Oakville. We were offered 6 weeks of free climate controlled storage. When we found our new condo in Oakville, we scheduled the move into the building. The only time available for the move in was the afternoon. I explained this to the scheduler at Cedar Strong and she said it would cost an extra $50 to do an afternoon move. I explained politely that this would not be happening as I followed their instructions for the move in and the movers didn’t follow it and cost me an extra $120. So they arrived at 1:30 pm and before the move in started they gave us 3 different prices for the move. $2100 for cash and no receipt (needed for insurance), $2400+ for debit and 2600+ for credit card. We paid $2500 and got the receipt. Then the move started. Crushed boxes, broken boxes, our live edge wood dining table wrapped in a soaking wet dirty moving blanket, the inside of the plastic cover of our chaise section of our sofa was covered in mud, possible rodent urine and had soaked completely into the fabric of our 2 month old sofa. Our wood coffee table was cracked open, dining room table has water damage, my box of very fragile crystal and China which I packed with bubble wrap (and labeled as very fragile) was crushed under the weight of much heavier boxes. There was absolutely no attention to marked boxes at either end. We have missing items, for instance a large Mexican ceramic floor vase which was very well wrapped in bubble wrap. As for the garment boxes, they placed my stained glass lampshade upside down inside at the bottom of the box and filled it with my shoes, boots, then laid my good dresses and my husbands suits on top of it and finally piled the heavy winter clothing on the top. The hanger bar was removed and they folded the top of the box over and duct taped it. Needless to say the lampshade was completely bent and the metal structure is broken. More of the same was done with the other 2 garment boxes. Items just thrown in. No regard or respect to our personal property. And they charged us $45 + packing fees per box. My heart and sole were crushed many times over unpacking the boxes. My antique Johnson Bros. gravy boat that was my great grandmothers. My Lennox swan with 24 carat around the edges smashed. The list goes on and on. We contacted cedar strong many times that day. They sent claims forms. My husband and I filled it out with approximately 30 photos (which I can send to anyone interested) and the wait began. According to the office there is only 1 claims person (because they don’t have many claims) and they only look at claims on Saturdays. We were told my Michael to send our claim immediately and they would put it as a priority. Well, this didn’t happen. I think it was around 3 weeks later that my husband received an email. The email stated that because of what we went through they made an exception and that after the $500 deductible they determined the final settlement to be $225. Another shock to the system. This wouldn’t even cover the cost of attempting to clean the sofa. My husband even asked them to come and see the damage first hand. The pictures don’t even show the full extent of the damage. The letter said we could contact them, which we have several times and were told that the claims person would call the past 2-3 Saturdays and no one has. I wish I could attach pictures, but I can’t. My husband wrote a review but it has been removed. I’m sure this one will too. I’ve left reviews on the Better Business Bureau even though they aren’t registered. Just a horrible moving experience

9. R

   Rod G.

   Source: MoveAdvisor · Salaberry-de-Valleyfield, QC

   4 Jul 20241-bedroomPaid C$1,750

   Moving experience

   Used them for a move. The driver Laith Al-Quran phone number 1-647-570-9820 is a croik. Was quoted for 2000 lbs but as soon as he got the frig washer and dryer loaded he informed me it would cost around 400 dollars more. If we don't pay he will be taking our belongings to there storage and we will be charged. Spoke to Sam at head office. No use they are useless. Made a complaint with BBB they said not the first time there rating is not great. Beware of using them especially if you are a Senior

   Response from Cedar Strong Transportation Inc

   Dear Rod, Thank you for sharing your experience. We appreciate all feedback as it helps us improve our services. When I spoke with Sam, our agent, she mentioned that a thorough inventory list is essential to provide an accurate estimate. The quote you received was clearly stated as an estimate because the actual weight of your items could not be determined until moving day. Our estimates are based on industry averages, and on the day of the move, you were provided with a flat rate option. You also had the choice to scale the truck to verify the weight. You agreed to the flat rate and signed the contract accordingly. We strive to be transparent with all our customers, including our senior clients, and we do offer senior discounts to assist with moving costs which is 5% off the total weight which, you yourself took advantage of. It is important to note that the additional weight not accounted for in the initial inventory can lead to adjusted costs, which was the case here. We regret that you felt dissatisfied with our service, but please understand that accurate quoting relies heavily on the information provided to us beforehand. If there was any misunderstanding, we are here to clarify and assist further. Thank you for your understanding.

10. R

    Rohitashwa C.

    Source: MoveAdvisor · Hamilton, ON

    24 Aug 20231-bedroomPaid C$1,140

    Worst movers ever! Please never hire them!!!

    I had booked for a morning move and they came at 6:30pm in the evening. They stopped picking calls in the afternoon cause they had no more excuses left. Damaged multiple furnitures. The Moving guys were part time students. Non professional. They did not transport my bed as they were unable to disassemble it when I separately paid for it. Did not wrap furniture’s as was promised before moving. Worst movers ever. Negative rating. Stay away from them. Will never book them again ever!