Chad Moving LLC

Reviews

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1. K

   Kds

   Source: MoveAdvisor

   17 Apr 2015Paid $1,355

   Awful Experience.

   Booked with this company three weeks before my move, and paid a deposit. Was contacted two days before my scheduled moved, and asked to change my move date to a week later, I said no. I had paid for the service, and we needed to be moved to begin a job.   Surprise, the scheduled move time comes and goes, I call them. Oh yeah, the truck is on its way. Three hours later, I call, oh yeah, the truck is on its way. It will be there today, we promise! End of business day comes and goes, surprise, we can't pick up your stuff today! But.. We can do it tomorrow! No. No, no. Asked for a refund immediately, and had to have a hitch installed on my car, so I could rent a trailer, and get rid of a lot of the stuff Chad Movers were going to move. Here we are, two weeks later, and my refund has not been processed. The company keeps sending me back and forth between the manager, and the sales department. First, the sales department had not control over the refund. The AWFUL manager lied to me multiple times that the refund was processed. It still has not been. Every time they tell ME to be patient. That I should be nice to them, that I made them lose money, even though they did not provide the service I paid them for. This company is atrocious. Do not use them, unless you want to be lied to, and have your money stolen. .

2. S

   Sarah

   Source: MoveAdvisor

   2 Apr 2015Paid $4,060

   DO NOT HIRE - Dishonest.

   This company has should not be operating, DOT website says "Out of Service" Save yourself and your family stress and worry, do not hire this company. Lied to about everything: Price, number of movers, time for delivery, where the truck was in route to delivery. They avoided our phone calls, we had to call from different phones to get them to answer us. Sales guys, Mitch and Alex, quoted to move a 3 bedroom house from NY to SC $2150, ended up costing $3900 plus $160 in tips. Told it would take 7 days to deliver, took 11. Promised by Mitch and by the owner they would pickup on Saturday and deliver the following Saturday, this was imperative as we work from home and need our belongings for Monday morning. Our delivery did not come until Wedneday afternoon, 11 days after pickup for a 12 hour drive. I asked them upon hiring if they used their employees for the movers and was told "yes" they do not hire out or subcontract. This was another lie. The 3 movers they had for unloading were hired off of Craigslist. After the unload the driver tried to stiff the craigslist movers. The only good thing about our move was the three craigslist movers, I tipped them well because they worked their [EDIT] off while the driver did nothig. The driver also insisted upon arrival that we pay him upfront before they unloaded our belongings. Many of our belonings were damaged during the shipment. There is not one good thing I can say about this company. Dishonest, untrustworthy company.

3. M

   Matthew

   Source: MoveAdvisor

   19 Mar 2015Paid $1,850

   Deceitful sales, poor handling of goods.

   The salesman was deceptive in representing the quote as including full and final charges, insisting that they "include blankets for wrapping items free of charge" and that their trucks fit in car garages housed under apartment buildings without any problem (though without specifying a clearance height). On move day, the truck was much too large to bring into the garage. They charged an additional $300 fee for additional carry distance as a result, even though this was a 1-bedroom apartment with relatively few items. I would have preferred to carry them to the truck myself. They failed to mention that, while blankets are free, there were additional fees for exorbitantly-priced wrapping materials. In total, the final cost was over 160% of the amount quoted, and the movers who picked up the furniture further insisted on receiving a tip. The salesman also claimed all workers had 5 years' experience with the company, though the assistant clearly did not have moving experience. Finally, when I received my relatively limited number of items, 3 pieces of furniture had fairly significant damage and 2 were effectively ruined due to the aesthetic damage. I now need to file an insurance claim with their provider (takes up to 5 months for reimbursement), and I have little confidence that I will be reimbursed a fair amount, if at all.

4. M

   Madi R.

   Source: MoveAdvisor

   24 Aug 2014Paid $3,040

   Horrible.

   When I called the company, they quoted me moving from PA to OK would be around $1,800.  The actual cost ended up being $3,000 and since I was now unemployed and moving in with my brother, the one month free storage that they offered was beneficial to my circumstances.  They wanted there money half up front and the other half when it was delivered.  The end of the second week that my items were in storage, they called me and told me that the truck was loaded and ready to be delivered to Oklahoma.  I told that that they said it was supposed to be a month free storage and they said that it is actually 3 weeks storage and the last week is used to transport my items in an 18 wheeler truck.  I moved on August 3rd and my items were delivered today, which was 3 weeks later. I then had to try to locate a storage facility that would allowan 18 wheeler truck and was able to locate one at the last minute.  The storage unit was located by the gate and was a corner unit so they didn't even have to walk down the isles.  They would be able to pull in and park next to the storage unit.  When the driver came, he insisted that he will not be able to pull in, even though when you look at the gate, he had extra room on both sides and could manuver his truck easily.  He said that since he could not pull the truck in, I would have to pay an additional $75.00 for them to walk from the gate to my storage unit.  It was very obvious to my brother and I that he was just trying to make more money.  He contacted the office and I spoke to the man and the money went from $75.00 to $40.00.  I ended up paying the $40 dollars out of frustration in dealing with this company, which I will NOT recommend to anyone.