Daryl Flood Moving & Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jenny C.

   Source: MoveAdvisor

   4 Aug 2014Paid $12,800

   Overall Experience - Very Unsatisfied.

   Very poor communciation and consulting after being surprsied on delivery date. I paid alot of money for things to go wrong and I couldn't do anything but wait longer as they tried to find a driver. I got a refund of 100 dollars a day, a measly refund looking at my total 12000 move cost.At the beginning and as I was looking into Moving companies, I found several companies to a little risky, wither not bonded or insured or so cheap I wasn't sure how they could possibly provide a quality service. Being that our jobs were relocating us and gave us a healthy budget, we decided to go with a national provider like: United, Mayflower or any other van lines. In my experience with getting information and scheduling the home appointments, I found Mayflower stood out on the customer service and sales side. Everyone was very helpful and answered all of my difficult questions. This is what made me choose Mayflower as my moving provider. In addition, the sales representative Chris Gregersen was helpful in coming us with ideas that would fit my budget (allowance) while getting desired third party services (like TV mounting and fridge and w/d hook up). I was happy about the move. We had some unforseen changes with our address in Roseburg and had to change the house address to Mayflower three times. It was always going to be in Roseburg, but nonetheless, it was uncontrollable as sellers had issues with selling thier homes. This led to me have to re-sign several agreements over and over, which I was under the impression the sales person had recorded on there the appropriate dates. (Later to find out, the dates on the paperwork were incorrect and really put a huge dent in the process; even after telling my rep by email and in person the dates I wanted our belongings to be shipped.) We were notified by Mayflower our shipment would be shipped out on the 28th of June (which was the day we were coming back to the US). This was communicated at least a month in advance by phone, in person and in email. When I understood that Mayflower was requesting the driver to be arranged that late, I was very unsatitsfied, especially after communicating by email for over a month while I was on vacation. The very reason I chose Mayflower was that I thought they'd take care of everything without me having to hassle/worry.  The other issue was not only the shipment date was inappropriate for what we discussed, the actual window was very far out. We arrived to Roseburg, OR on June 28th. We didn't hear from Mayflower if the shipment had gone out or been assigned to a driver. After we asked, we were informed that a they are trying to find a driver and there was a mistake. As you can imagine, without Fridge, Washer and Dryer and other major appliances in tow, we were not able to really LIVE in our house, Not too mention, we had all of our clothes etc with Mayflower. We were left with only the 2 suitcases we packed for Turkey- that we had been using for over a month at this point. We desperately needed a place that had a W/D and furniture so we ended up asking our employer to help us as Roseburg is a small town and the hotels are very poor quality. They found us a place luckily as they are attached to the returement home. We had to stay there for 15 days before our stuff arrived! It took a week and a half for Mayflower to assign a driver (keep in mind we reservied with them beginning of May).  I was mostly very dissasified with the shipment coordination - the date it was shipped after numerous conversations, the lack of consulting (for example: if our sales person would have said something about the shipment date getting moved back for some reason, change of address, etc; I would have been less surprised), the lack of oversight our sales person gave us (he should have looked at the multiple emails and should have owned the process; not later say O your paperwork has this date), the LONG shipment window (makes it very hard and unpredictable for temporary housing accomodations and very frustrating for customers.  The truck arrived and I met the driver. He was very professional and his loader, Michael Rochea of a local moving company here in Roseburg worked great as a team. They were very careful with my belongings and were quick and detailed on calling out every item. We had ALL of it!! I was very happy about that! Overall, Mayflower is a large company that has multiple people working for it. There are people that have been helpful throughout the process and people who were not. The National Customer Service line and local Daryl Flood Customer Service goes above and beyond and I really liked thier snap and responsiveness. Even if they didn't have an update, I felt like they cared and were working. The sales department I felt that as soon as they got my order, it was not followed up on and the ball was dropped on the coordination side. The lack of communication between sales and the coordinator can improve and could have really helped in my situation. One of the most important things a moving company (or any company for that matter) should have is making sure they are explained things as they happen, understandi what there customer wants and make sure they are proactive in making sure thier customer actually gets what they want.  Debbie Davis, the moving coordinator, I feel did all she could to make sure the process went smooth. Chris Gregersen was great in selling and consulting on the budget but then fell short with the timeline and explanation of why things got so messed up. I spoke with Debbie's boss and he was also very helpful and provided me updates and helped me get my refund for the shipment being late. I felt taken care of by management. The unfortunate thing is that because one breakdown the whole experience has left me with heartburn. I cannot recommend Mayflower to my friends/ family with this memory of my experience. Thanks to you all who were supportive and I hope management reads this and seeks out an action plan to further mitigate this problem. It is an easy fix and can ensure Mayflower continues to be a market leader.

   Response from Daryl Flood Moving & Storage

   Dear Jenny, On behalf of Chris Gregersen, Debbie Davis and the entire Daryl Flood team, we apologize that our service did not meet your expectations. Certainly, we agree that due to unforeseen circumstances such as home sales, set plans must be changed. We strive to offer flexibility in move dates to our customers, but during the busy summer season, we are constrained by capacity issues. This holds true in your case, where we could not allocate a driver and equipment to meet the desired schedule and delivery window. This is why we set such long delivery windows. Furthermore, it’s important that we as the provider and you as our customer thoroughly read and comprehend what is being presented in our service contracts. Although, said changes may have been discussed in passing, we can never assume that said changes have been documented. We understand that the lack of communication upfront added frustration to an already stressful situation. We’re glad to hear that a resolution has been made with our management team. We will work continue to work together to ensure that communication remains a top priority!

2. P

   Prem C.

   Source: MoveAdvisor · Batesville, AR to Des Moines, IA

   24 Sep 20233-bedroomPaid $17,000

   Interstate moving

   I moved from Arkansas to Iowa last July using Daryl flood which my new employer arranged as an all inclusive moving including packing and unpacking and assembly. The timeline for packing, loading and delivery was fragmented with multiple missing and broken goods. Only part of the goods had inventory and the rest were not included. Some compensation was given for missing goods but 82 inch smart TV which was broken was not repaired or compensated. Not able to contact after multiple attempts.

   Response from Daryl Flood Moving & Storage

   Prem Chinnaiyan, we are extremely dismayed to hear of your experience. Please reach out to our Customer Experience Manager at (972) 471-1496 to discuss issues. Regards.

3. L

   Lena P.

   Source: MoveAdvisor · Houston, TX to Crosby, TX

   25 Oct 2022Partial movePaid $1,500

   Negative if I could!

   If I could give a negative I would. They were contracted by Home Depot to deliver a refrigerator. They removed my old refrigerator between my parked vehicles and scratched my 2021 GMC pickup truck. Barry McDonley, a rep of Daryl Flood, very rudely in handling the situation, wanted me to sign a release form for $150 even though the estimate of repair is at $1600. Be aware if you don't have cameras they will do anything to you and your property, childishly belittle you, and and refuse to do what

   Response from Daryl Flood Moving & Storage

   Lena Paul, we have received your reviews and sent them to management along with our claims team. Please email us at HomeDeliveryCS@darylflood.com with your name and preferred method of contact so we can reach out to you.

4. T

   Travis S.

   Source: MoveAdvisor · Frisco, TX to Fort Collins, CO

   26 Oct 20214-bedroomPaid $15,000

   30 days our stuff has been in limbo, they don't care.

   We were informed that not all of our possessions would fit on the truck, due to no fault of our own. They call this an "overflow" situation and their lawyers make it so they can just throw the rest of your items in a warehouse with no estimated delivery date, until it's convenient/cost-effective for them to deliver your possessions. BEWARE, they DO NOT CARE and you're at the mercy of them. We're literally an afterthought, an annoyance, and here we are with no tools no grill, so many of our items just sitting in limbo. AVOID!!!!

5. S

   Steve J.

   Source: MoveAdvisor · Portland, OR to San Jose, CA

   24 Jun 20212-bedroomPaid $6,000

   Move from Oregon to California 30 days longer than expected

   Planned a June move with them in Feb. Locked in the dates in April. Was quoted my stuff would arrive 3-10 days after pickup. They confirmed this travel time multiple times including the day of pickup. 3 days after pickup I receive a call assuming they're going to tell me the exact date. Nope they tell me my stuff is stuck in Oregon and won't get to me for at least 30 days. So now I have a week of clothes and an air mattress to last a month. Just ridiculous. They offered me $120 a day to compensate. That doesn't cover much towards having a bed and cooking supplies.

6. J

   Jennifer T.

   Source: MoveAdvisor · Cary, NC

   15 Nov 20203-bedroomPaid $7,400

   No resolution

   This company moved my family from Dallas to Cary North Carolina and in that move they crushed our dining room table, debated our brand new stainless refrigerator and crushed our 65in screen tv. Took a chunk of wood out of my sons dresser and stripped his bed screws. We also got someone else wardrobe boxes which we had to hound them to pick up and return to the rightful owner. They had the nerve to send us a check for 200$ after thousands in damage. We’re not stupid and didn't cash it. Still no resolution 2 months later. We want our items made whole. These people are I'm unprofessional and need to have their business license pulled

7. C

   Charles G.

   Source: MoveAdvisor · Dallas, TX to Pflugerville, TX

   17 Dec 2018Partial movePaid $250

   Charles.

   Don't, use them unless you have to. Home depot use them, but they are horrible. Drivers lie about time of delivery. Say they call but didn't tell dispatch they then give wrong number. But home depot had correct number on invoice.Call there office put you on hold for 30 mins, then say unable to transfer call and hang up. Who runs a business like that.

8. K

   Karen L.

   Source: MoveAdvisor

   16 Dec 2015Paid $10,607

   Our move from Texas.

   We hired Daryl Flood to move our 3800 sq. ft. home contents from Texas to Nevada. The sales representative talked us into carrying the full insurance because we had about 40 cartons of china, dishes and breakables. She knew at the time we were doing all of our own packing because of our concern about our items. She also over estimated our weight although we provided a bill of lading from our prior move that had the exact amount of weight on it and it turned out to be correct. Five men loaded the van on our move from Texas. On arrival in Nevada only the driver and one helper showed up. We were concerned not enough help but they were in a hurry. They manhandled our furniture, scratching it, gouging it and nearly destroying all three doors on our refrigerator that was brand new. They broke two boxes of collectibles. Destroyed a file cabinet and then didn't assemble anything correctly. We filed a claim. They did fix the refrigerator but it took them months. They denied paying for our two boxes citing that they didn't pack them therefore weren't responsible for them. They sent money for the file cabinet. I feel they acted in bad faith selling me insurance that they knew they would never have to pay on because they knew we were doing our own packing. Interestingly enough, nothing else was broken that we packed, just these two cartons that obviously were dropped. I would never use this company again.

9. L

   Linda

   Source: MoveAdvisor

   16 Nov 2015Paid $6,200

   Keep on moving.

   Awful horrible unreal! Don't hire these people. They damaged just about every piece of furniture in my home. They lost my baby grand piano and damaged it. They have yet to arrange to have our goods repaired and made promises they have not kept. Liars. The operations manager came to do some damage control but little good that did his word is meaningless. Their claims department hasn't done anything to help us. The sales rep well, he's been silent isn't that a coincidence?

10. D

    Dave G.

    Source: MoveAdvisor

    27 Aug 2014Paid $5,000

    Recent move within Texas.

    After my recent experience, I would not recommend anyone to use Mayflower Daryl Flood for their move. It was poorly managed from the start, with them committing to 2 days from pickup/load to delivery/unload for a move of roughly 150 miles, only to find out that they could not meet their commitment and it actually took 3 days. Then their team at the pickup/load out had problems working together & getting along among themselves, with required my family & I having to do much of the supervision and actual work. Then at the delivery/unloading, they were poorly prepared without the necessary equipment arranged at the outset, resulting in delays in starting their work. I've moved 5-6 times over my career, and without a doubt this was the worst moving experience I've ever had. .

    Response from Daryl Flood Moving & Storage

    Dear Ginga, We apologize that our services did not meet your initial expectation. After speaking with you privately, we understand the reasons why you are were not satisfied with the outcome of your move. The consultant’s over sights in estimating and coordinating your shipment was surely frustrating. Also, we know that the attitude of two individuals can bring the whole team down. We have addressed these issues with the team members involved. In all, we take your feedback to heart and will point out these faults when training future employees.