District Relocators

Reviews

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1. A

   Aaron B.

   Source: MoveAdvisor · New York, NY

   3 Jul 20252-bedroomPaid $2,500

   Broke our furniture, lied about, and refused to pay

   They broke our $1,000 bed frame, then lied that they didn't actually disassemble it and claimed it was already in poor condition based on the photos we sent them of the damage they caused! They then refused to pay either the replacement cost or even the insurance coverage we paid for. Their customer service was non-responsive and their claims department committed fraud. Do not ever use this company!

2. B

   Brandice S.

   Source: MoveAdvisor · Arlington, VA to Bethesda, MD

   19 Sep 20221-bedroomPaid $500

   Terrible move

   I have moved every 1-2 years over the last 20 years due to work and this was the worst move I have ever had. This is a shame as I have used District Relocators in the past and was very satisfied. However, this move was unorganized from the beginning as they kept pressuring me to change my moving time outside of the time frame provided when booking the move. I finally agreed as they were just supposed to prepare and wrap the furniture in my apartment since I didn't have the freight elevator reserved, but instead they stole the freight elevator from someone else and began moving my things anyway. The movers were completely unprofessional. Due to their neglect there was significant damage to my household goods, many boxes destroyed as well as numerous broken items. They also put a huge gouge in my living room floor when moving the sofa. I purchased several wardrobe boxes and the movers were so careless that bar and clothes were all at the bottom of those boxes which completely defeats the purpose. The really sad part is that despite being a loyal customer and voicing my concerns they put me off for months and then offered $75 compensation. I expressed that after being a loyal customer for years and I would remain a customer if they would just make things right with a more reasonable offer of compensation (perhaps $250) and they said they would review it and get back to me. Despite several follow-ups they never responded. Therefore, despite their reasonable prices I will not use this company again and I would warn you to be cautious as well. Some of the movers are great and others are unprofessional and neglectful and the company clearly does not care.

3. R

   Roberto L.

   Source: MoveAdvisor · Fairfax, VA

   2 Nov 20212-bedroomPaid $960

   Stay Away

   This one of the rudest companies I have dealt with. I highly advise that anyone considering working with them stay away. There were several logistical concerns with what they proposed us. For example, they wanted to access to our home for packing on a weekday when we were working at the office so they could fit in other mothers on our moving day. On our moving day, they wanted to carry the furniture down the stairs because our freight elevator was not available during the only 2 hour time frame that worked for them, despite us having booked them for a 4 hour time frame. Beyond the above, the greatest concern with this company was the tone they used during our interactions. From the minute I first introduced myself to them on the phone and explained our concerns I was met with hostility and rude responses - they also said "it's not a problem we know what we are doing" without giving simple explanations or answers to my questions. I explained that if I did not understand some of the logistics behind it I would be concerned about continuing with them. They told me to find other movers and ended the call.

4. J

   Jenna

   Source: MoveAdvisor · New York, NY

   1 Oct 20181-bedroomPaid $6,000

   Terrible experience - do not use.

   The worst moving experience I have ever had. Do not use this company. They moved me in July, damaged most of my furniture and lost some of my boxes. I had paid for the protection but they will not return my calls or reply to emails. Corey and Linda if you are reading this please reply to my claims emails. Have reported to the Better Business Bureau where they already have several complaints filed against them.

5. P

   Paul C.

   Source: MoveAdvisor

   10 Nov 2014Paid $500

   Fail to compensate for damage during move.

   The movers for District Relocators damaged a wine rack while transporting the piece to a new apartment. A furniture refinisher hired by the company was unable to restore the furniture to our satisfaction. A picture of the repair was sent to the claims department along with a request for them to contact us. Weeks went by with no response to our follow-up emails and phone calls directed to the claims department. Eventually the Mid-Atlantic BBB was contacted for assistance.