Elite Moving & Storage

Reviews

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1. M

   Mary C.

   Source: MoveAdvisor · Rowland Heights, CA to Riverside, CA

   23 May 20222-bedroomPaid $1,860

   Reliable

   Very responsible and reliable, they helped with my parent's moving and everything went smooth. I had some questions and they were very helpful and answered all my concerns very patiently. Totally recommend it!

2. E

   Elizabeth D.

   Source: MoveAdvisor · Los Angeles, CA to New Orleans, LA

   12 May 2022Partial movePaid $6,000

   Moving Made Easy

   I used Elite Moving and Storage when I moved to New Orleans. Their staff was responsive and professional. One of my children had spilled a drink, and one of their movers cleaned up a spill inside our home. Their staff is polite and they go above and beyond to do a good job. They are quick! They packed my house in half of a day! Our items all arrived safely. I was happy they offered to drop it off a day before our original estimated date. It was doing business with them!

3. M

   Matthew E.

   Source: MoveAdvisor · Sylmar, CA to Cape Coral, FL

   12 May 20223-bedroomPaid $3,680

   Professional & Reasonable Cost

   We took a reference for Elite from a coworker who had a very successful experience. Glad we did! I had already priced a move from CA to South FL with 5 other moving companies in the LA area and found Elite to be the most competitive. Lots of our stress was eliminated after speaking with their staff and arranging all the aspects of our time frame and scope of items to be transported. We were 100% satisfied and very impressed with the communication and the attention to detail and care our items were handled. Thanks for helping us in a difficult time and keeping constant professionalism from beginning to end.

4. V

   Vanessa B.

   Source: MoveAdvisor · Long Beach, CA to Paramount, CA

   1 May 20221-bedroomPaid $450

   Very detailed and efficient

   Very happy with their services needed to move my daughter and they were so helpful and got the job done just as needed. Well definitely spread the word. They made sure to take care of the fragile items and also moved with care all of the other items. Thank you will use again if needed!

5. P

   Priti P.

   Source: MoveAdvisor · Santa Monica, CA to Santa Barbara, CA

   29 Mar 20222-bedroomPaid $9,000

   Professionally handled

   At the last minute my cousin called me up and told me she had a week to move from her home in Santa Monica to Santa Barbara. We called several moving companies but none could help us on such short notice until I came across Elite. We talked with Donna and was immediately greeted with a yes we can help. They showed up right as scheduled and we're very good at handling breakables and valuables. They were fast but cautious while loading the truck. It was a few weeks before delivery day and as my cousin's new apartment wasn't ready yet. They extended the storage for additional days. on move in day they crew was ready and eager to get the job done. These guys were very professional and worked efficiently to get the job done without breaking anything. I would highly recommend them to anyone needing to move locally in Cali as they are affordable and a great crew to have there to help. We made sure to tip them nicely for such a great job done.

6. D

   Dennis C.

   Source: MoveAdvisor · Los Angeles, CA to Boerne, TX

   12 Aug 20213-bedroomPaid $20,650

   Not Beware, But Be Aware

   If you want you stuff to arrive safely, their packing crew cannot be beat. But when all the bids came in around 25k for our move from California to Texas, Elite’s price was only 14k. I'll take it, was my reply. That gives me 11k of problems I'm covered for. Just know that they play a bit of a bait and switch job on you, because they had ways of pushing their price up over 20k before all was said and done, not to mention over a thousand in tips, which I was happy to pay. The bottom line is that we got all of our stuff delivered, eventually, and in one piece, so I still saved about 20%, despite their strategic con job.

7. K

   Kristi F.

   Source: MoveAdvisor · Encino, CA to Tarzana, CA

   6 Jan 20244+ bedroomPaid $14,000

   Avoid at all costs!!!!!

   This company is horrific. We moved locally after getting robbed. They helped us for two days. Our quote was 1,800. Then they threw in some bs about triple time and double time. I swear on my life it was about $14000 to move from Encino to Tarzana. They are disgusting , horrific people. Call me, reach out. I hired a lawyer today. No choice. They even dropped our stuff in the street when my husband said we didn’t have anymore money to give them. They never finished moving us. Truly these people are disgusting. It’s all a scam here. Please feel free to contact me!

8. A

   Alex P.

   Source: MoveAdvisor · Los Angeles, CA to Glendale, CA

   25 Oct 20231-bedroomPaid $1,700

   Totally unprofessional - avoid at all costs

   TL;DR - Elite is a horrendous company that condones sexual harassment - if you're considering them for your move, find someone else. My fiancé and I hired Elite to move our things across town in October 2023. I had to remain downstairs during most of the load up to keep a garage gate open, and my fiancé remained in the apartment to direct the guys, so I found out about some of this at the end of the day. While she was upstairs alone with them, they asked her if she could speak Spanish, she replied that she couldn't, (but didn't think to mention she could understand it), and they started speaking about her body and the way she looked in her leggings right in front of her. Three big, strange, grown men alone in a room with her, talking about how good she looks in her leggings. That's bad enough for a one star review, full stop. they shouldn't be in business if they think it's okay to hire people that behave like this. There's more though! She also caught them goofing around and playing one of my guitars when they obviously should have been working. When we unpacked we realized multiple items had been broken, mostly too small to justify filing a claim. They charged an insane amount for packing, way more than we paid Real Rock n Roll Movers two weeks later to move the exact same stuff (long, unrelated story), although by the looks of these reviews we got off easy in that department. They packed and loaded fragile items we asked them not to. They crushed a box labeled "FRAGILE" containing two PlayStation's (also labeled), and I watched them similarly disregard other boxes marked as fragile. They also did not clean up after themselves, leaving doors propped open with balled up tape around the property that resulted in HOA fines. I attempted to reach out about these issues, but had to message multiple times before I got a response. Finally after a week or so, "Donna" told me she spoke to the crew that day and they denied talking about my fiancé - um, of fucking course they did, Donna. Why would they admit to that? Donna also did NOT address the other issues. After a number of condescending responses from Donna, riddled with typos and incomplete sentences, she asked what I'd like to do about the situation and I said I felt I was entitled to a partial, but not insignificant refund, she said she'd consult with the office and get back to me. Their offer was $300 back on a $1700 move. That is literally what I tipped the guys (prior to knowing the extent of the situation), and in my opinion the absolutely minimum we were owed based on how they treated her alone. In exchange for the refund, Elite wanted me to sign something saying I wouldn't post a negative review - but I genuinely feel that it's more important to share what a horrendous experience we had and try to prevent others from making the same mistake we did than pocket a fraction of what the ordeal cost us. Check out the 101 other 1-star reviews and you'll see this is a pattern with this company. They are not to be trusted with your property, your money, or your family.

9. D

   Deshante E.

   Source: MoveAdvisor · Irving, TX

   4 Oct 20221-bedroomPaid $6,350

   STAY CLEAR OF THIS COMPANY

   Elite Movers LLC was unprofessional, over-charged my move and items were damaged and stolen. I hired Elite Movers LLC to complete an apartment move from California to Texas. I was provided a price for this move; however, the price kept changing/increasing due to the company continuing to change the information about the move. As a consumer, I relied on Elite Movers LLC to be professional and being able to provide me an accurate moving quote. Not a bait and switch tactic, where they continued to change the quote, costing me additional expenses. Several pieces of my belongings were damaged (plates, bowls, glasses, lamps, and decorative glass items), plus, I had missing items (one 5X7 area rug and a Sony Digital Camera). I entrusted Elite Movers LLC to treat my belonging with professionalism, ensuring my belonging were delivered to me in the same way they were picked up. I made sure to mark each box accordingly such as “Fragile” so they would take extra care with these items. Upon receipt of my items, several boxes were smashed, and heavy boxes were on top of my “fragile” boxes which was clearly marked “fragile”. I have pictures which will be include and video upon request. Below is a detailed timeline of my dealings with Elite Movers LLC which I kept track of the dates, times, and employees that I was in contact with during the process of the move. Needless to say, the rude treatment I received upon calling to express my concerns was very stressful and caused me anxiety. At this point, I really needed to have my belongings delivered, so I could move on with my life. They had my lifelong belongings in their possession, and I had no choice but to pay the additional money requested in order to obtain my belongings. TIMELINE OF CONTACT WITH ELITE MOVERS LLC • May 31, 2022 - submitted an online quote with Elite Movers, to transport a 1-bedroom apartment from California to Texas. • June 2, 2022 - 11:15AM, sent [NAME EDIT] a detailed email, including pickup delivery addresses which included the floor (example 1st floor, 2nd floor etc.), itemized inventory list that provided sizes, and quantity for the items. • June 2, 2022 - 11:59PM, I received a quote via email for $4,230.00. • On June 6, 2022 - 9:00AM, I emailed [NAME EDIT] requesting an updated estimate. I advised [NAME EDIT] at the delivery address there were 42 steps leading to the apartment on the third floor. I also requested to have the queen mattress/box spring and accent chair removed and to add a glass dinette table. I informed [NAME EDIT] of the dinette table, tv, and mirrors were wrapped securely in moving blankets and not boxed. • On June 6, 2022 - 12:14PM, I received an updated estimate of $5,030.00. The breakdown of the estimate 650 cu ft @ $6.00 cu ft, basic estimate $3,900.00, flat rate elevator 2nd pickup (463 cu ft) $150.00, additional pick up $150.00, Packing fee $550.00, Stair fee $375.00, coupon $-100.00 Total $5,030.00 • On June 26th, at around 6:00 p.m. the driver called to inform me that I had a balance due of $2782.50 that needed to be paid and provided the acceptable forms of payments. (money order from USPS or cash). He advised he would call back on Wednesday June 29, 2022, to set up a delivery time for Thursday, June 30, 2022. • On June 27th, the driver called to advised he could deliver on Tuesday June 28th after 4:00 p.m. during that telephone call he mentioned there would be a long carry fee. He informed me of the 75ft free, and each additional 75 ft will be $75.00. I asked him how he knows without being at the property. I immediately called [NAME EDIT] to express my frustrations. and she was passive aggressive and did not care. She told me she was tired of the continuously calling and asking questions. Either I would pay the fee, or the drivers would leave my items within the free 75ft. I asked [NAME EDIT] how would the transporter measure the distance? [NAME EDIT] stated the driver would have a measuring tool such as a tape measure. Well, the driver did have a measuring tool when he walked from the truck to my apartment. Once he entered my apartment, he stated there would be an additional charge of $300.00. I had no way verifying the additional feet/long carry fee). Working with Elite Movers LLC proved to be frustrating, taking up my valuable time and costly. Do yourself a favor and stay clear of this company!

10. C

    Chloe M.

    Source: MoveAdvisor · Pasadena, CA to Redlands, CA

    2 Sep 20221-bedroomPaid $1,900

    Do not use this company.

    TL;DR: Elite Moving is a complete scam, and will bleed you dry AFTER they’ve completed the job. This post is very long, because the owner of the company said that he would respond to these posts with pictures of our ‘contract’, and so I would like you to see how this really happened. On June 20th, 2022 I called Elite Moving and Storage, at their Sun Valley location, to procure moving services for the furniture in our one bedroom apartment. I should note that during this conversation with an employee, Oren, I specifically told him that I would only like our furniture to be moved. We wanted to keep moving costs as low as possible, and Oren, knowing this, gave us an estimate of $850-900 dollars. This was a relatively short phone call (just under 4 minutes), and the exchange consisted of me telling him to move only the furniture, that we had a one bedroom apartment, and that we were moving from Pasadena, CA to Redlands, CA. I explained to him that it was around 61 miles one way, and he responded that this was not a problem. We scheduled a date for the 25th of June, and he told me he would send an email to me, with details. I gave him my email using the phonetic alphabet (A as in Alpha, etc.) as I always do, and he took it down. This was the end of the exchange. On June 25th, the movers came - a total of three men. They were very professional for the most part, and successfully moved all of our furniture without damage, which we were very pleased with. However, once the moving was complete, the movers issued us a bill for $1925. We were shocked. We figured that after a tip and extraneous costs, the bill might be around $1200, but over double our estimate was insane. We explained this to one of the movers, who explained that labor alone would be more than our original estimate. When I asked him why I received such a smaller quote, he did not know. We used my mother-in-law’s credit card to even afford to pay it, and let them go. After this, I called the company to explain the issue - maybe there was a mistake. The woman who answered the phone was very rude, and simply said, “It’s just an estimate”. The call was a short one. I called back the next day, and spoke to someone who said that their supervisor would be available later, and to call back. After about a week, we called again, and asked to speak with a supervisor. They let us know that he would be back in tomorrow, and that if we weren’t contacted then, to call back. Two days later, we called back again. We were able to speak to Oren, the employee who gave us our original estimate. When we explained the situation, he said repeatedly that he didn’t give that estimate, and that he explained all the extra fees to me. When I explained that he didn’t, we checked what email he sent it to, and discovered that he had misspelled it. He sent us over, at the correct email address, the estimate that he sent, even though we were already moved into the new apartment. We asked to speak with a supervisor again, and he said that Val would contact us soon. A week and a half later on July 20th, (If you’re keeping track, that’s almost a month of phone tag) Val finally called us. I gave my husband the phone to speak with him, during which, the call was on speakerphone. During the course of this phone call, he intimated that I, my husband’s wife, clearly relayed the information wrong, and that because my husband wasn’t the person to set the initial process into motion, that he couldn’t possibly know for sure that I didn’t screw up. Then, he repeated over and over again that we should be ‘happy about a job well done’ and that ‘it was just an estimate’. We told him that over double the estimate is a bad estimate, and he stated that it didn’t matter because it was an estimate. At the end of the phone call, he stated clearly that we could ‘post whatever we want on the internet’, but that he would attach my contract to the reply - the contract that I didn’t receive until the job was complete. My goal here is to explain how you, a potential customer, can see how dishonest each part of the exchange with Elite Moving is. They will use their website with C-List celebrity autographs and an A+ from the Better Business Bureau. Just know that if you go to the BBB website, the actual customer reviews are 2.5/5 stars, and that these do not count towards the BBB rating. Do your research, because I promise you that this level of dishonesty, terrible business, and condescending, unprofessional customer service is not worth whatever you have to do to work with another moving business.