Empire Moving and Storage

Reviews

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1. N

   Nidl B.

   Source: MoveAdvisor · Des Moines, IA to Wesley Chapel, FL

   20 Sep 20172-bedroomPaid $2,800

   Great moving experience.

   WOW ,what a great company ,mark chase was my sales rep ,every single time I called he answered,quick delivery awesome loading and unloading highly recommended!!ask for mark. thank you empire for making my move a smooth and pleasant transaction.

2. L

   Levi

   Source: MoveAdvisor

   30 May 2017Partial movePaid $4,600

   Moved from South Carolina to Texas.

   Everything from beginning to end was perfect. The office staff were amazing- both Vanessa and Karen were great. My moving consultant Allen was very honest and gave me realistic information no other moving company did. The 4 other quotes I had received were well under the cubic feet and weight estimated by Allen which worried me greatly. The day of the move, my end cost ended up being less that the estimate. I was elated. The movers showed up promptly at 8am when we had a window from 8-10am for our move. They were Super Fast! Efficient. Respectful. And overall amazing. I will absolutely be using these professionals again for all my moving needs, and would recommend them 100% to anyone looking for movers. These guys will put your mind completely at ease.

3. D

   David

   Source: MoveAdvisor

   1 May 2017Paid $7,256

   Fantastic service.

   I was sceptical at first about using a moving company but allen was so helpful with all my questions an concerns. When they came they handled all my belongings with care an were true professional's. Definitely will use them with any future moves!

4. A

   Amanda

   Source: MoveAdvisor

   31 Mar 2017Paid $1,300

   Excellent Experience.

   I was nervous about using this company after reading the reviews on this site, however, I've had an amazing experience. I worked with Daniel and he was fantastic to work with. It turns out they underestimated the volume of my move, but they stuck by the quote, so I was actually undercharged for my move. The moving team was on time and very friendly. I'm really glad I went with this company. I will update this after delivery.

5. N

   Nick J.

   Source: MoveAdvisor · Denver, CO to Jacksonville, FL

   16 Mar 20173-bedroomPaid $2,750

   Great moving company.

   They arrived today , did an awesome job on packing and wrapping today. will keep review update after delivery, but its looking great for now.

6. L

   Laura S.

   Source: MoveAdvisor

   23 Nov 2016Paid $3,650

   I Wish There Were More Stars.

   We moved with this company. I wish there were more stars. My husband and I have moved across the country twice and have had subsequent moves within the midwest. I wish we could say we know nothing about moving, but it is quite the opposite, we know far too much. In the past movers have over promised and under delivered. We were told exactly what to expect before we agreed on a price and reserved our date for pick up. Isaac and his team were hardworking and made something stressful fun and easy. Reyna and Vanessa were patient and helpful. Overall this company exceeded our expectations. The positive attitude of everyone involved made for an experience unlike any other movers we've ever used. Their speed in expediting the move impressed me. I plan on recommending the entire coordinating team and company to any of my friends. I am truly grateful.

   Response from Empire Moving and Storage

   Laura an informed customer is all the best customer we have. You and your husband were familiar with the processes and a pleasure for all of our departments to work with. Have a great new your in your new home.

7. A

   Alicia

   Source: MoveAdvisor

   20 Jul 20171-bedroomPaid $2,000

   Job Well Done.

   This company was professional and did a great job moving me. The only issue was a scratched dresser. The claims department already sent me my check. So I am happy..

8. S

   Sharon B.

   Source: MoveAdvisor · Redford, MI to Moscow, ID

   5 Nov 20212-bedroomPaid $13,500

   Liars and bait and switchers

   Do NOT use Empire. They gave us a low quote - then when I gave them an exact list of what we had, they more than doubled the cost. Then when the company they hired showed up - 4 hours late (8 pm!) they raised the price another $4000! We felt stuck! It took two guys 9 hours to pack our truck so we had to stay up all night. :( The Empire sales people said it would take 5-8 days to deliver our stuff. But hidden in the fine print was a section that said they had up to 6 weeks - and they took 7 weeks to bring our stuff! So annoying. Overcharged, lied, and gave poor service and broke a couple items. Do NOT use them.

9. J

   Jayleen D.

   Source: MoveAdvisor · Riverside, CA to Las Vegas, NV

   3 Sep 2021StudioPaid $1,900

   the worst

   MAKE SURE TO READ INBETWEEN THE LINES OF CONTRACT WITH THIS COMPANY. Strongly do not recommend. I would give zero stars if it was an option.

10. S

    Stephen A.

    Source: MoveAdvisor · Berthoud, CO to The Villages, FL

    22 Feb 20182-bedroomPaid $5,400

    Steer clear.

    We have never used a professional moving company prior to this move and decided we just couldn't make this move without professional help. I did my homework and read the reviews Unfortunately I tried to judge this company from not only the reviews some good some bad but also from the people I was dealing with from Empire Moving and Storage directly. They seemed so sincere and very friendly and helpful. BIG MISTAKE They did not come to do a walk thru of our home or our items just took information over the phone and gave us a quote I figured it was going to cost a little more than the quote which was under $2000.00 especially since we were going to have to add a few more items. The day of the move the men were supposed to arrive at 10 am this did not happen..They didn't arrive until after 3 pm and the truck they brought was a rental truck with a paper sign on it that was hand written with Empire Moving and Storage.. The head guy said they only had a short time to load up so we had to get the contract signed right away. Lots of pressure from the head guy on the job. Knowing we had to be out of the home that day with no exceptions they really had us in a fix. He proceed to tell me we had a lot more stuff than was quoted and the cost was going to be 3 times as much as the quote. At this point, we only had three hours to be out of the house as the new people were moving in that evening, so we ended up paying the new price. The contract papers were passed to me so fast I didn't get time to really read them and the guy kept saying this page says this and this page says that "sign here" Again BIG MISTAKE One of the papers had a price per pound for damage and not a re imbursement. The truck was already partially loaded with items from another move so we only had 3/4 of the truck to use for our stuff. WE were told we would have a full truck. The loaders were putting stuff on the truck as I was signing the paper work so I didn't have time to tell them what should not be loaded and they loaded things that I didn't want on the truck. By the time I realized had loaded some items I didn't want on the truck it was too late to get them off. Hence this added to the total items loaded. We were told our stuff would take a week to 10 days to get delivered to Florida. That did not happen either It was over 2 weeks and I called to find out where our stuff was. It took a lot of calls to get in touch with anyone that would even help me. Then I was told our stuff was still in their warehouse in Denver. They had not told us that they would be removing our stuff from the truck and holding it in a warehouse. They then said they had to wait for a truck to arrive from California to pick up our stuff to bring it on to Florida. I was as you can imagine very upset.. I told the manager that if my things didn't arrive within the next week I was going to call the BBB and a lawyer Funny the stuff arrived within the next 6 days. Now the fun began. There was so much damage to our things that I can't even begin to list it all. The estimate cost of the damage was $1900.00. Upon notifying Empire of this they said they would have to look into it and after a very long and difficult battle we ended up with a grand total of $147.00 for the damage as they used the price per pound as their scapegoat. Very Valuable Lesson Learned ..As much as you want to have faith in people and companies you can't trust anyone these days and if the company as ANY bad reviews BELIEVE the review don't give any benefit of the doubt. I had read some very good reviews and only saw two poor reviews and figured some people might have been more critical than others My advice is to STEER CLEAR OF EMPIRE MOVING AND STORAGE. They are not a company that you can trust.